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    • o I rang on Tuesday and sorted a payment plan. I pay £60 a month for £12k..   I’m guessing they haven’t gone through the other years yet? It only seems to be 19/20, 20-21 and a debt from years ago like 2012 that has been added on to make the £12k.   it says on the letter that this payment if for this debt and any future debts will need a new payment plan.   Will they go back over the years soon?
    • So I rang on Tuesday and sorted a payment plan. I pay £60 a month for £12k..   I’m guessing they haven’t gone through the other years yet? It only seems to be 19/20, 20-21 and a debt from years ago like 2012 that has been added on to make the £12k.   it says on the letter that this payment if for this debt and any future debts will need a new payment plan.   Will they go back over the years soon?
    • Not going to happen so forget that.
    • Really its only been 6 years    Im pretty sure its safe to forget it now.   Andy
    • @Andyorchno I didn’t. It was actually my ex who sorted it. When  we split a year later he said he would carry on paying.  Next thing I know 3 years later they are threatening to take me to court and take the house leaving me and 5 kids homeless because he hadn’t been paying.   i gave them his details but because he never replied and was renting it was put all on me even though I never personally benefited from the money.   I will look into a SARS
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Morrison's Complaint in Relation to Alcohol Sales Policy

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Hi there


I have a question on how I should best escalate a complaint I sent to Morrison's for them refusing to accept my ID as a valid proof of identity. I used their online form, but the response I got said absolutely nothing valuable and reiterated what the clerk in the shop said while ignoring all that I had written into the original complaint.


Just to clear the situation: I tried to use an European ID card in order to clarify my date of birth, which the sales assistant refused to accept in lieu of it not being within their accepted list of documents. I didn't say anything else then and there, and left; and wrote a complaint last night which detailed my specific problem (their inability to consider that other ID might be acceptable by higher law than company policy given that it is valid within the UK by UK law and within the EU27 by European law). The response that I got was so very inadequate that I most certainly wish to bring it to the attention of someone else now.


What would be the best way, and who should I attempt to contact? The Store Manager?






NB! Just to prove my point, the same store has previously accepted the very same ID, and the "diligence" of the sales assistant yesterday was what resolved her to say no. I truly wish I had called the Manager then and there, but I was already annoyed by having had my train delayed for half an hour so I thought it best to leave, and to come back to the issue later on.

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I know its irritating but retailers will always err on the side of caution when it comes to ID, if they are unsure whether to take it then its grounds for refusal. Companies are not bound to accept a card just because it is deemed a valid form of ID and European ID cards are not well known at all and there are far too many fakes out there to know if its genuine or not.


The fines and enforcement are too much and if a member of my staff refused the ID I would be backing them up.


Feel free to complain to the store manager and HQ but I would push the complaint into asking if they can look into providing training on ID cards as that is what is lacking, unless they are told they can accept them you will find it getting refused as the amount of pressure and training to only accept certain IDs is very very very high.

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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Yep, I know about that; I've worked in a similar environment myself, and my boss would always go with the person who questioned the ID, so I am not saying that they should not have done that, but rather, as you said, trying to get them to acknowledge other types of identification which should be legal by law. That is the point I made in my letter to them, because while I don't mind being asked for proof of age, I have a clear problem with people randomly accepting or not accepting my identification which is as valid as anything else they could see.


The problem was though that I was unaware how I should proceed to the next stage. Is writing an actual letter, addressed to the Store Manager out here, the best way to go about it, or is there something more reasonable ?

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ID or not they do not have to accept or even serve you if they so wish;

suggest you concentrate on gettig an ID that they will accept, Driving licence, passport etc.

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The trouble is that there are so many fake ID cards around that Retailers try to keep to a "smallish" list of what they will accept. You have to take into account that there is only so many types of ID that staff can reasonably be expected to accept as it is hard to verify if they are genuine. i would have thought a european ID card is a rare occurance and if the staff were not sure then they did the right thing.

If you want to take this further a letter to the store manager or customer relations at Head Office would probably be the next step coupled perhaps with a request for a list of what they consider acceptable ID.

If I have been of any help, please click on my star and let me know, thank you.

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  • 1 month later...

They don't have to sell you anything if they choose not to, so they of course can choose which ID to accept.


I don't see how you expect to 'force' them to accept your ID - it's their decision.

By day, computer and mobile phone technical support... by night home mechanic and Rover / MG enthusiast!


Cars: 1998 Rover 620ti

Computers: HP nc8430 Business Notebook, Apple iPhone 3GS 16GB

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