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    • Oops. I had forgot I had already written to you guys about this. So a recap up to present date:  continued paying £20 each month, heard nothing from them. Back in 2013 they asked me to pay them rather than direct to HFC. I said I wouldn't until I got this request direct from HFC. I did get this from hsbc so I changed my payments. I got a letter from them last week asking me to contact them. I replied saying I couldn't afford more than £20 per month. I then get a phone call this afternoon which I didn't answer and a voice messsge asking me to ring them which I haven't. This debt is no longer on my Experian file. So what should I do next. Btw I only get statements when I ask for them. Certainly not every 6 months or even yearly. 
    • It won't let me post it  Ok it worked 
    • compensation is designed to put you back in a place where you started out so insurers will pay yu for a stolen watch if they cant actually replace the item with an exact same one. Now compensation is also given where recognition of a wrong is being offered so a company whose service has fallen below an acceptable level will usually send someone a gift in recognition of this. they cant be forced to offer money because you have made no loss they are responsible for so your expected eligibility doesnt have any grounding. If you had made a suggestion of what was a suitable gesture I'm sure they wouldnt have sent what they did but as the complaint was about an allergen then choccies or flowers would have been a no-no. i am sorry that things got complicated but their decision to let you decide how to distribute their largesse is commendable as well and i must say that a line has to be drawn under this somewhere.   You could ask for a discount code for your next purchase as you say you buy online as this is less in your face than asking for a voucher that may possibly be passed on in the same way that you can pass on their current offer.
    • Just to update everyone.   Witness statement, ROP letter and alleged credit agreement filed at court this morning.  I have also sent them the same which they will receive tomorrow morning.   There is nothing on my credit files, nor any searches.  The default dropped off my file a few months ago after 6 long years.  My file is completely clean now, and I'm hoping it stays that way.        
    • letters deemed to be delivered 2 days after posting so sols are just time wasting to keep the taximeter ticking over. all you need to do si send them a copy and say it was sent by 1st class post to such and such address ( reg office presumably)
  • Our picks

    • Future Comms is a Big Con. How to get out of it. Read more at https://www.consumeractiongroup.co.uk/topic/417058-future-comms-is-a-big-con-how-to-get-out-of-it/
        • Like
      • 4 replies
    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
      • 5 replies
    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
      THIS IS HOW THE PHONECALL WENT 
       
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies
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BrightHouse,

Registered Office

5 Hercules Way,

Leavesden Park,

Watford

WD25 7GS Registered in England 0785922.

 

Data Protection Manager

Caversham Finance Ltd trading as BrightHouse

5 Hercules Way

Leavesden Park

Watford

WD25 7GS

 

BrightHouse Customer Services

5 Hercules Way

Leavesden park

Watford

WD25 7GS

 

Customer care enquiries contact:

Tel: 0800 526 069

 

Email; customer.relations@brighthouse.co.uk

Customer Relations team open times: Monday - Friday 9 am - 5 pm

(Wednesday closed at 3 pm for staff training)

 

Consumer Credit licence No 0345103 licenced for ; Consumer credit,Consumer hire

 

Trading Names;

BrightHouse

Crazy George's

http://www.brighthouse.co.uk

http://www.brighthouseblog.co.uk

http://www.brighthousecareers.co.uk

http://www.brighthousegroup.co.uk

 

 

COMPANY OVERVIEW

Brighthouse is a trading name of Cavendish Finance Limited,which was a former subsidiary of the Thorn Group plc,and taken private in 2008 following a deal done by Nomura (now Terra Firma Capital Partners).

CFL was purchased by Vision Capital in July 2007.

BrightHouse is the largest rent to own company in the UK with over 200 retail stores employing more than 2300 people.

BrightHouse released its financial results in July 2009 showing a 16.9 per cent rise in annual sales to £170.6 million.In 2009 BrightHouse saw their sales increase 21 percent to 50.5 million pounds ($80.6 million) in the 13 weeks to 24 December.

 

PRODUCTS/SERVICES

 

Its product area is home furnishings,domestic appliances,Audio visual equipment and kitchen white goods.In June 2009 BrightHouse launched its online hiring site.

Brighthouse offers products from well known brand names including Sony Philips Samsung and Beko.

Furniture accounts for about 20 per cent of sales, audio and visual for 30 per cent, domestic appliances for 20 per cent and 30 per cent for technology.

Target Markets/ Selling policies

Customers pay cash upfront, weekly repayments or monthly direct debit with no deposit, with a charge of 29.9% APR interest on all products. Customers can take payment holidays and return goods without incurring penalties if required. The company’s Optional Service Cover provides customers with full protection against breakdown.The company's lending practices have been criticised for targeting the "poorest, most desperate families" and operating in the "most deprived areas" of the UK. Given BrightHouse's interest rates, a buyer may end up paying more than twice as much what they would have paid absent BrightHouse's finance charges. Their base prices have also been noticed to be higher than the prices charged by mainstream retailers such as Dixons.

Media Reports

In 2009 a BBC Radio 1 Newsbeat investigation found evidence of a the BrightHouse chain bullying and pressurising customers who were falling behind with their payments. Some customers of BrightHouse, told Newsbeat that staff were "bullying, threatening and rude" to them.A debt charity (Credit Action) warned of treatment of people in "an appalling way", and wanted the Office of Fair Trading (OFT) to investigate.

http://www.bbc.co.uk/pressoffice/pressreleases/stories/2009/05_may/14/newsbeat.shtml

Brighthouse stories on CAG.

Such was the levels of complaints on the Consumer Action Group,from Brighthouse customers,that we introduced a stand alone forum for members much earlier than similar forums which were added for other retail store forums.

Complaints range from being supplied with b stock goods,failure to properly deal with complaints,adding unfair charges to agreements,insurance issues,heavy handed collection tactics,and more.

Here are some examples;

http://www.consumeractiongroup.co.uk/forum/showthread.php?89225

http://www.consumeractiongroup.co.uk/forum/showthread.php?136953-Help-with-Brighthouse-please

http://www.consumeractiongroup.co.uk/forum/showthread.php?48343-Brighthouse-Problem-Again

http://www.consumeractiongroup.co.uk/forum/showthread.php?281880-Bright-House-problems....


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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style="text-align:center;"> Please note that this topic has not had any new posts for the last 2528 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

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