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    • I purchased an item costing approximately £3000 from an online retailer. The item was sent via Royal Mail Special Delivery. The item never arrived. Tracking shows as delivered with a signiture and printed name which is not mine. I informed the retailer and they in turn informed Royal Mail who started an investigation. After the investaigation Royal Mail said the item was delivered to a house number opposite me and that I should check with them. I checked and nothing had been received by that neighbour. After this the reailer initiated a claim with Royal Mail. It has been 5 days since then and I have not heard back from the retailer. My question is: Legally, do I really need to wait for the Royal Mail claim? As far as I see it I have a contract with the retialer. I have paid them money and they have agreed to provide me with goods. I have paid my money but not recieved the goods. The Royal Mail aspect is nothing to do with me and not my problem. Am I correct in this thinking?   If so, what should I do?
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    • read it properly, doesn't say will anywhere. i don't think we've ever see any of these threats go anywhere.    
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies

Can anyone recommend a place in Glasgow to alter a suit needed to grovel to the bank on Wednesday?


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I bought a building plot this morning in Glasgow which I am very :D very happy about, but leaving me fairly skint. I had already arranged an appointment with the bank for Wednesday to hopefully borrow some of the money back.

 

I have only casual/work clothes with me in the UK - so bought two suits afterwards.

 

One is tailored slim fit and looks passable as a back up, although is a bit tight on the outer arms though you cannot notice this, but I would like to get the other altered as a comfier fit.

 

Jacket is 50 inch - trousers are 32 - and my niece can stand inside the front and it fastens round both of us, although its a really good fit from the chest up.

 

Is this type of alteration possible, and does anyone know of anywhere who are likely to be able to do it before Wednesday afternoon?

 

I think Monday might be a holiday in Glasgow too- but wont be in Paisley.

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There are 11 very expensive suits hanging in the changing room at Ibrox. One of them might fit.

I Wish you everything you wish yourself.

 

NatWest Claimed £1,639. Accepted £1,344.

Natwest Paid me again as GOGW £1,656. Yes they can have it back if they say please.

Barclays 1 Claimed £1,260. Won by default. Paid in full

Barclays 2 Claimed £2,378. Won by default. Paid in full

Birmingham Midshires. Claimed £2,122. Accepted £2,075.

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There are 11 very expensive suits hanging in the changing room at Ibrox. One of them might fit.

 

Oi you !!!! :)

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There are 11 very expensive suits hanging in the changing room at Ibrox. One of them might fit.

 

I don't follow football at all, although my mum's cousin was one of the most capped players for Scotland before I was born, playing his first game for Celtic on 19/8/44. His name was Bobby Evans, and he died about ten years ago.

 

That aside, I think its really unfair what has happened to Rangers, given sport should be above politics and finance - making it massively unjust to place a team based on their finances rather than ability.

 

If kids were placed in schools with a similar underpinning there would be an outcry, although it seems Westminster currently has incumbents well fulfilling this unfortunate specification.

Edited by Bang!
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Oi you !!!! :)

 

 

Far enough south in the lands of the roses, and bothering about Scottish pseudo religion? :D:D:D

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Hi Bang

 

You could try "Slaters" its beside the St Enoch Centre in the town.

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You are kidding, wear the slim fit one sounds good to go, in any case as you've spent out recently best to economise.

Edited by determindator
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@stu007

 

Thanks - I am amazed they are still there. They used to be on ?Howard St? up a close long before the St Enoch Centre was built. I got a suit there in the early 80s, although the alteration that time was lousy.

 

Funnily - that was the suit that made me realise it was a waste of time buying a suit as a whole, rather than as matching jacket and trousers in different sizes, as they had to take the trousers in so much the pockets sat open like elephant's ears.

 

I never thought they would still be about - I will give them a call/visit tomorrow.

 

Tried to rep you - but it said I need to spread it about a bit. So one I owe you. - Cheers

Edited by Bang!
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Hi Bang

 

Here is there website: www.slaters.co.uk/

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

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