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    • The 1st 2 calls were the normal scam calls. get a truecall box   the PDC stuff you ignore their letter States our client three whom if you wanted too you deal with directly.   Until/unless whenever it gets sold on too and they eventually send a letter of claim you maintain radio silence    
    • hi all. bit of advice please. I had a Three contract up until November last year. At £11pcm for 24mths. Paid every month on time via their online portal. When I ported over, I received a letter from Three thanking me for being a customer blah blah blah.. It also said IF I owed anything a final bill will be sent. No final bill ever received - I get a phone call around the first week in December form an Indian sounding man who was extremly difficult to understand. Said he was calling from Three, and wanted me to confirm my details - something of which I didnt as something didnt sit right. He said I could log into my account and review my bill as I owed money and then hung up. After the call I thought I'd best log into my account just in case.  Couldnt log in. Account access denied. Logged on to chat - they said as I ported over and I was no longer a customer my access was suspended. Couple of weeks later I had another call from a local area number and answered again it was some Indian guy telling me I owed money, wanting me to confirm details. I refused and he said details will be sent out to me to my email on account and my home address as it was important. Once again nothing.. 15th Dec I received an email from PastDue in my name RE Three. Email stated they were contacting me about Three an I should receive a letter soon regards to this matter. Says about visiting their website.  22nd Jan another email form Pastdue. Stating they have yet to receive a response to the letter, and they had already sent me an email about this. We will continue to contact you until this matter is resolved. Again asks me to login. 23rd Jan letter received dated 13th Jan. Titled "We are here to help keep your Three Services"  Claiming I owed "Airetime Balance £201.43" and contract period was 26/11/2019 to 25/11/2020 States "We have been appointed by Three to recover the amount of £201.43. If you pay this amount in full Three may be able to waive the cancellation fee and reconnect their service for you" - what cancellation fee / re connection??? I ended the contract giving the 30days notice and paying the last bill.. Then the normal crap about its important to pay. If I'm experiencing difficulties etc. Now both December and  January Credit reports from ClearScore, Credit Karma, Credit Expert, Totally Money and Equifax all show Three as Closed and balance as Zero. (Date Satisfied /closed 17th Nov, bal 0, last updated 30th Nov) I've had nothing from Three. As far as I'm concerned I owe nothing as no final bill and no access to the portal. Should I email PastDue and do a prove it & attach proof of Credit Reports being £0 or do I do something else?  
    • Hi she did say she was cancelling and returned the equipment. It looks like they put her on a rolling contract for 24 months when she phoned before trying to reduce her payments as they kept going up.   I know Sky haven't done that to me. She didn't see that email as she's had lots of stressful situations. No letter in post or when she originally phoned about reducing her bill well over £100 they didn't tell her about this contract.   Like you say there should be recordings. BT mobile contract is separate to broadband and the cancellation fee is for the broadband. They have blocked her mobile so she can't use it and that is a contract.   She is phoning CAB in the morning and checking through her paperwork. I'm quite happy with Sky as they tell you upfront what is happening and have never rolled over my contract.   Thanks for taking time to reply it is much appreciated. 
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies

Do I have a case for CD? I really need advice


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One step at a time. Just get it clear what they want to do to sort the problem out.

 

Hi there

Papasmurf if you are there :) hope you are well and thank you for your advice so far regarding this, I have written to my employer stating that I want a written statement concluding what was discussed within the meeting and HR have now text me asking me to give them a ring tomorrow to confirm the details as requested, I do not want to do this verbally! As they already did this at the meeting! Should I not call them and write to them again to say that I wish for them to provide me with information in letter format? They obviously must have some issues doing this! Best wishes

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Hi there

Papasmurf if you are there :) hope you are well and thank you for your advice so far regarding this, I have written to my employer stating that I want a written statement concluding what was discussed within the meeting and HR have now text me asking me to give them a ring tomorrow to confirm the details as requested, I do not want to do this verbally! As they already did this at the meeting! Should I not call them and write to them again to say that I wish for them to provide me with information in letter format? They obviously must have some issues doing this! Best wishes

 

Yes.

 

Also, they should have a grievance policy that they should be following, have they? Are they?

 

If they are breaching their own policy then they could be further victimising you, and that could be a further grievance.

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Yes.

 

Also, they should have a grievance policy that they should be following, have they? Are they?

 

If they are breaching their own policy then they could be further victimising you, and that could be a further grievance.

 

Hi there

Thank you for getting back to me, I wrote to them to say that I wanted to raise a grievence against them, then they called a meeting with HR who said that they could pay me off without going through the whole process of the grievance, so after the meeting I wrote to them to say can you put this in writing and tell me what you are willing to offer me? Now they are ringing and texting me, I don't think that they want to put this in writing!

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The fact is that you have put in a grievance about a discrimination matter... is that correct?

 

They are refusing to apply their own policy for grievances is that also correct?

 

They refuse to put in writing offers to settle this, have you witnesses that this has been offered verbally?

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The fact is that you have put in a grievance about a discrimination matter... is that correct?

They are refusing to apply their own policy for grievances is that also correct?

They refuse to put in writing offers to settle this, have you witnesses that this has been offered verbally?

 

Yes I do my mother was hiding in the kitchen when HR came out to see me lol I have recently found out that a former colleague who had left the organisation because of the same bullies has also left with a 'payout' in agreement not to take the matter further! I will write another letter stating that any communication that takes place needs to be put in writing :) thanks again for your help with this, its very much appreciated

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following with great interest, as I have a grievance in, but of course I would settle for a payout, but I want it put on record that the trauma, depression and anxiety caused me great pain, and still does. and bullies like this cannot get away with it. I always get everything in writing.......

LilythePink

If you liked what I said, and if it helped in any way, please tip my scales..... thank you:)

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jess be careful on time limits.

You have 3 months from the time of the discriminatory act. If you are writing again, give them a defined time to write back with their proposals to settle and / or to hear your grievance.

 

If they don't comply, issue proceedings in the ET. Don't baulk at it, they will do a jobby in their corporate underwear as they then have to face the prospect of defending in open court.

 

Additionally ACAS then can be involved to settle the matter and a legally binding compromise deal reached.

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Hi there

I thought that I couldn't do anything until they did the final act of discrimination i.e. Dismissing me for being on the sick for so long? As i thought CD was really hard to prove and I haven't given in my notice yet as I need the money and everyone said not to. Sorry if I have got the wrong end of the stick :)

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If they are not allowing you to put in a grievance, what are you then supposed to do?

 

Force the issue. Other acts of discrimination and further acts of victimisation can be added later, if it ever reaches that stage.

 

You don't have the wrong end of the stick, but you have to get a sixth sense as to what they are up to and if they are time wasting they are doing that for a reason. That is why I said about getting their Grievance Policy and if they are not keeping to their own time limits then they will hope that the last act of discrimination will fall outside the time limit. So by complaining about victimisation about not following their own policy and they fail to progress the grievance then you have to take it to the ET to show you are serious about them sorting it out.

 

These firms have been this road many times and know the score, you don't and they bank on that.

 

Experience tells us that when you confront them they eventually collapse, even the biggest and worst of them.

 

It is a rocky road so be sure you want to go that route

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Thank you papasmurf, I can sense that they want to just pay me off and I think that they want to do this quickly and cheaply, they have said that they won't put the grievence forward yet if we can reach a compromise agreement but they are taking their time with this and don't seem to want to say what they are willing to offer in a letter they want to do this verbally, I have exactly one month left until it reaches the 3 month mark...

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Thank you I will write to them today and give them a certain date to reply by. I will let you know what happens, best wishes :)

 

Hi there papasmurf

I have been to the doctors this morning and they are refusing to give me anymore sick notes after two weeks time! So I have rang the work and their offer is £2k I feel really worried and don't know what to do :(

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Ring your GP surgery and ask the receptionist which of the GP's specialises in mental health issues, Then ask for an appt with that one. Just go and be open and honest with them, tell them what you are going through including a possible ET., and if you feel you can't talk like this to the GP then get it written down and handed in before your appt.

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first write a letter addressed to your GP explaining what has happened, how it has affected you, how you are feeling and state that you feel that you are suffering from a mental illness. Do not be afraid of 'mental illnes' it is an illness as sure as all other ailments. They vary in intensity and can be treated.

 

In the letter you should also explain that for him not to support you by issuing sick notes so you can address the cause of the problem in the way appointed is just not right or fair and that you ask him to reconsider his action. It also may be prudent to ask for a referral to your local mental health teams for specialist advice. You GP should not ignore this or he could become liable himself. You have to be specific in what you are asking. Many GP are not in tune with mental health issues and that is why there are specialists.

 

£2,000 seem rather low. You should NOT have asked the employer at this stage, it makes you seem weak and nervous of facing up to them.... maybe you are but it is bad tactics to show them!!

 

Remember EVERYTHING in writing.

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