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    • It also says that claimant has 28 days after receiving a copy of defence to inform court if they wish to proceed. I dont have a date but would assume that they received their DQ after I filled my defence and that they issued me a copy dated 6th Jan, so roughly speaking they have 28 days from 6th Jan to inform court.
    • Husband and I have finally saved deposit to buy our house and seen a house we like so I checked my credit reports before we give the mortgage broker the thumbs up!    I knew something would come and bite me on the bum!    I had an overdraft with lloyds which I have not accessed since 2013. They have sold to Arrow Global who have put a big fat default on my account. It shows on my transunion credit report as pasted below. Defaulting in April 2020.     I did not change my old address with them. I am unsure how to approach this as cannot be sure it is statute barred as it is an overdraft (even though I have not touched it, acknowledged it since 2013). The default date shown is Nov 2015 but not reflected in the way Arrow Global are sticking the defaults on. Should I send a 'statute barred' or 'prove it' letter? Should I dispute with the credit reference agency? I am unsure!    I would like the default off the account the quickest way possible to have a clean credit report!      OVERVIEW   Account type Current Account   Status Default   Account number     Last updated 2020   Start date  2008     PAYMENT INFORMATION   Opening balance £1,199   Repayment frequency Monthly   Date of default Nov 2015   Promotional rate No     PAYMENT HISTORY     J F M A M J J A S O N D 2020       D D D D D D D D D     OK   Missed payment -- No data D Defaulted     BALANCE OVER TIME   Your balance has not changed since Jan '20.   APR '20 | £1199MAY '20 | £1199JUN '20 | £1199JUL '20 | £1199AUG '20 | £1199SEP '20 | £1199OCT '20 | £1199NOV '20 | £1199DEC '20 | £1199£1299£0JAN '20JAN '21
    • Just looking at their DQ answers, why have they put down 0 for How many witnesses, including yourself, will give evidence on your behalf at the hearing?   Does that inc other lawyers? Surely that should say at least 1.
    • Thank you BazzaS, I completely agree with you!      
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
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    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

Palmer Biggs legal action letter over selling their clients copyrighted item on ebay)

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hi everyone,

i have an problem and hoping to find a solution here.


I sold some items on ebay and the listing was removed by the company through ebay VERO.


i contacted the company who removed the listing and they told me i can't sell that item as they say its counterfeit.


I received a letter from pb legal solicitors after a few months asking for £550 legal cost and all the profit i made by selling these items.


I know someone already discussed a similar issue with the same solicitors in 2010/2011 but I don't know if that person paid the solicitors, ignored them or negotiated with them.


Please advise what steps i need to take to escape this problem.


many thanks

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Well..was the item countefeit ?


I cant see how the solicitors could have any legal right tio damages and why do they mention 'when sold' ?. Are they saying you should sell a counterfeit produect ?



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i purchased the items from a stall and realized they are counterfeit after receiving complains from buyers and eBay removing my listing. they are asking for legal cost NOW £2,000 and asking me to pay all the profit i made from the listings on eBay. I told them that I would pay partial money for the profits i made as I returned the item the the person I purchased them from at a very low price almost going in to loss.

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I think it a case of coming to a deal with this company, at an amount that you can afford to settle at. If you fail to do this, they could report you and you could face criminal prosecution. Not worth the risk. Admit your mistake and settle at an amount that shows you NO profit.

We could do with some help from you.



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At the time of selling these items the ebay account was not in my name and was in a close friends name but i was partially in control of the account. I am willing to pay a small amount but they are asking for £2,000 just for legal cost for sending out 2 letters. not only this they are asking for all profits I made.

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Why did you receive the letter for your friends account?


Where did they get your name?


Upon whose behalf do the solicitors state they are acting?


Also - unless the solicitor or someone acting with the solicitor bought the product from you, how did they get the associated account address, or determine the product was fake?


I suspect the £2000 is not for the two letters, but something along the lines of RLP or ACS law if you want to look them up.


What is the price of the genuine product, what did you pay for it, what did you sell it for, how many did you have, and how many did you sell?

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I took a look over the internet regarding this, and it seems the company gets the details of feedback posted, and your full Ebay history over the last 120 days from an internet site called Goofbay.


To confirm this, do searches on PB Legal/Palmer Biggs and Goofbay.


Might a cynic suggest that as with the ACS Law case, there was no relationship between the copyright holder and the plaintiff. As I recall ACS never won a case in court, and relied on scaring people into making payments.


I think I would let more of this be discussed here prior to replying again to them.


Well, unless of course you feel indebted to Goofbay users!

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Hi port


How do you know PB Legal are acting on behalf of clients? Have you got any actual proof?


The way this looks is that you 'innocently' sourced stock from a 'third party', sold the 'counterfeit' stock, this legal firm feel they can demand monies from you because you unwittingly sold 'counterfeit' goods. You could contact Trading Standards and report the matter yourself, if you do, do it in writing. You could also complain to the Law Society regarding PB Legal regarding their conduct in this matter, i.e. £500 to £2000. You could report PB Legal to their clients, explain that they have been reported to the Law Society for their conduct. Their is quite a lot you can do.


Read :- WHO COMMITS OFFENCES? in particular the last paragraph. As you've said you've refunded monies when it was bought to your attention that the stock was 'counterfeit'.


Here's some info:- http://www.birmingham.gov.uk/cs/Satellite?c=Page&childpagename=Housing%2FCFPageLayout&cid=1223092622698&packedargs=website%3D4&pagename=BCC%2FCommon%2FWrapper%2FCFWrapper&rendermode=%00%27

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hi bang!

i had the ebay account name changed to my name and address and i believe they got this information and contacted me later so i think they got my details from the ebay account.

the solictitors are acting on behalf of cath kidston.


i don't know if they purchased the product from the ebay account or someone reported to cath kidston about the lsiting so i'm not entirely sure how they got the information. or they could have been randomly checking ebay for counterfeit items.


I just spoke to a friend of mine today who is not a qualified solicitor but has experience in dealing with similar issues and told me not to worry and to bring the letters to him to have a look in to it. i think the solicitors are trying to scare me.


i had more than 100 items which include wallets and bags. I can't remember how much I sold but I did return the bags to the owner at a lower rate. I did not make much profit out of it. I think it was about £200 to £250 profit.

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hi rebel11

the solicitor sent me copies which include snapshots of my ebay account with products being sold and feedback received from buyers. they have provided me with their clients information such as address, copyright item number etc.

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At the point you bought the goods did you realise that they were probably counterfeit ?

We could do with some help from you.



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Ever reaching court is massively unlikely - as the don't have the items, and their evidence is ebay feedback. They also have no entitlement to that person posting the feedback's address. I think you said you refunded the item, so even the person who thought it fake has no longer got it.


You just need to ensure you don't incriminate yourself - so editing anything potentially nasty here might make sense as you know their MO of obtaining "evidence" is comments written on the internet.


Lastly, as you said - the account was not in your name at the time, and so in theory they should be chasing someone who has nothing to do with it.


But replying to them with offers etc, is just massively sticking your neck out.


If it happened to me, I wouldn't pay. But I would not make it easy for them either - if you see what I mean.

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  • dx100uk changed the title to Palmer Biggs legal action letter over selling their clients copyrighted item on ebay)
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