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    • Hi Everyone, hope you are all keeping well in this strange new era.   On the 17th Sept, my friend booked a delivery to send a parcel to the USA, a vintage sewing machine. The collection and delivery was booked through MyParcelDeliver.Com, and UPS was the chosen courier. They collected it about four days later.   He paid for additional insurance along with the transportation of the item, to the tune of £128.75.   He packaged the parcel very well, packed with bubble wrap and paper and also styrofoam so that the sewing machine was safe in the box. He placed some plastic wrap over this, and he then sealed the box with tape. He videoed this for the buyer, so she could see how well he had packed the item because they were both concerned about the package being well protected.   The item arrived in the USA a few days later. The buyer instantly notified my friend that the parcel packaging was damaged, showing stress from water and general mishandling, and the item was also damaged in various parts, mainly the casing and the base.   He complained to MyParcelDelivery.Com on the1st October, they responded with 'You need to contact UPS...', which he did and also the buyer contacted them and got a response on the 2nd October.   UPS informed the buyer they would like to come and take a look at the packaging and the item, and this is the last she heard from them, she has called them several times, and always they say someone will call tomorrow and no one calls. She called my friend to ask if he could call them too and chase them up, he is Italian, and though he speaks English generally well, he asked me to talk with them on his behalf because he felt they were not listening to him or that he was missing something.   I spoke with them on the 26th October, they said they had sent my friend an email about this, we checked all of his emails, junk/spam too. There is nothing in there, I asked them to resend it, but nothing has appeared despite them saying they have sent it, we know they have the correct email address because they sent a message on the 2nd confirming they are looking into the claim of a damaged package, they also said they were planning on calling the seller 'again' on the 27th, which of course never happened, which she confirmed with me on the evening of the 27th.   Now it would seem to me that MyParcelDelivery is trying to say it has nothing to do with them, despite the booking being made through them, UPS US are pretending they are doing something but have so far done nothing, and we have heard Zilch from UPS UK.   I would like, if possible, some guidance on how to go about getting this resolved because this is just not right, the agent/courier have had their money, but the seller and buyer have been the victims of poor service and damaged goods.   If anyone could point us in the right direction on how to tackle this and get some redress for this, then I would be most grateful.   Thanks and kind regards   Mr B                 pox.pdf
    • From December, NS&I is phasing out posting warrants - a type of cheque - to winners. It instead wants bondholders to provide bank details so it can pay the money into their account. View the full article
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      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
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      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
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      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
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Hi, New to this. I have problems with reading & writing: pse treat me gently.

 

Got the standard ltr by all counts on this site. With the IA required note.

 

E-mailed 10/7/12 :

 

Dear Sir,

 

With regards to your letter dated 4 July 2012 in the mater of Arrow Global Guernsey Ltd.

 

Firstly, I have NO knowledge of doing business with this company. So in this matter the following is required before payment will even be considered.

 

1: The original signed agreement in regards of the sum outstanding. (it will be a copy if they have it.)

 

2: The original signed copy of an agreement between Arrow Global Guernsey Ltd and Ms Susan Grant of 117 Main Street. Frizington. CA26 3PE. (this should be the notice of assignment)( you are not entiled to the deed of assignment it is confidential)

Yours.

 

S. Grant

 

Reply E-mail 11/7/12 :

 

Dear Ms Grant,

 

We write in reference to your most recent correspondence, of which your concerns have been noted.

 

Please note that our client Arrow Global purchased this debt from Littlewoods, and Arrow Global now legally owns all rights to seek recovery of this debt and we are legitimately instructed to act on their behalf.

 

Please contact our offices on the telephone number shown below to discuss your plans for repayment of the above account.

 

In the mean time if you believe the matter to be a case of fraudulent activity then please provide proof of residency from January 1997 to present, so we can investigate the matter further.

 

If you have any further queries then please do not hesitate to contact us on the above details.

 

Regards

 

 

Correspondence Team

 

Transcom

 

So what is my next step? I believe this is the second time this has happened. The last was before 2007/8. I am hope I can find the ltr's. Also no proof forwarded to me. Of any dealing with 'Littlewoods'.

 

There is one thing to be noted. Our address is not 117 Main Street. Does this make a difference {YES}

 

Thank you for your help.

 

Mole.

 

 

Reply to: Reply to UK ENQUIRIES

 

You need to make it clear that this is a Consumer Credit Agreement

request made under CCA 1974 and enclose £1 postal order for the fee,

and state the payment is to be used only for that fee and is not to be

credited to any account as a payment.

Add I do not acknowledge any debt to you or any company you claim

to represent.

 

If you have trouble with this letter come back to me and I will draft it in full

for you.

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Send them the Statute barred letter and ignore anything further.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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