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    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
      • 3 replies
    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
      THIS IS HOW THE PHONECALL WENT 
       
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies
    • The FSA has announced large fines against DB UK Bank Limited (trading as DB Mortgages) - DeutscheBank and also against Redstone for their unfair treatment of their customers.
      Please see the links below for summaries and full details from the FSA website.
      It is now completely clear that any arrears charges which exceed actual administrative costs are unfair and therefore unlawful.
      Furthemore, irresponsible lending practices are also unfair and unlawful.
      Additionally there are other unfair practices including unarranged counsellor visits - even if they have been attempted.
      You are entitled to refuse counsellor visits and not incur any charges.
      Any charges for counsellor visits must not seek to make profits. The cost of the visits must be passed on to you at cost price.
      We are hearing stories of people being charged for counsellor visits for which there is no evidence that they were even attempted.
      It is clear that some mortgage lenders are trying to cheat you out of your money.
      You should ascertain how much has been taken from you and claim it back. The chances of winning are better than 90%. It is highly likely that the lender will attempt to avoid court action and offer you back your money.
      However, you should ensure that you receive a proper rate of interest and this means that you should be seeking at least restitutionary damages - which would be much higher than the statutory 8%.
      Furthermore, you should assess whether the paying of demands for unlawful excessive charges has also out you further into arrears and if this has caused you further penalties in terms of extra interest or any other prejudice. This should be claimed as well.
      If excessive unlawful charges have resulted in your credit file being affected, then you should take this into account also when working out exactly what you want by way of remedy from the lender.
      You should consult others on these forums when considering any offer.
      You must not make any complaint through the Ombudsman. your time will be wasted, you will wait up to 2 yrs and there will be a minimal 8% award of interest and no account will be taken of any other damage you have suffered.
      You must make your complaint through the County Court for a rapid and effective remedy.

      http://www.fsa.gov.uk/pages/Library/Communication/PR/2010/120.shtml
      http://www.fsa.gov.uk/pubs/final/redstone.pdf
      http://www.fsa.gov.uk/pubs/final/db_uk.pdf
       
      http://www.fsa.gov.uk/pages/consumerinformation/firmnews/2011/db_mortgages.shtml
      Do you have a mortage arears claim to make? Then post your story on the forum here
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      • 0 replies
chipster

Overdraft Recall and threatened Cross Default on business Loan

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Hi Recently without any explanation my bank has sent a letter requesting my overdraft be repaid within 90 days or they will default me on my Business Loan .This wouldnt be so bad but they allowed me to use it knowingly for the purchhase of a car and also in the middle of property renovations.They claimed I couldnt meet the payments for the new criteria which was in their calculations using a 5% base rate to recalculate my yearly repayments ( not actual but for thier purposes ) and then claiming I need 3 x profits to be able to repay them ( according to criteria ) my current loan is 2.25% above base Anyway I have sent them emails requesting my contarcts so I can see them . I know for a fact that I havents signed a recent overdraft contract for a couple of years . Also in the past I have had significant financial proplems due to a fire at one of my shops and then a tennat who refused to pay rent , through which they have been undestanding . Enough to charge me over £16,000 in charges over the last 8 years which I seem to have missed out on .I am concerned that since the letter I have had no proper communication with them whatsoever despite my requests for contracts .I can repay the money but am very angry with their decison . Do i have any legal rights to stop them . Do they have any rights over the ovedraft as they have no contarct and it has been unsued for a very long time maybe 3 - 4 years until a recent withdrawl for the car and building . I had with my relationship managers advice been paying £ 300 per month to reduce it over the last year . It is around £13k howver my freehold proerty is 500k business loan about 73k so ther is loads of equity Any advice pleaase ?

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Hi Welcome to CAG,

 

Is this a branch level decision??

I'll see if anyone has any ideas.


Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

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Hi chip

 

Have a read of no.14 in my signature.

 

http://www.fsa.gov.uk/doing/regulated/banking/bcobs


Welcome to Consumer Action Group

 

'Challenges are what makes life interesting; overcoming them is what makes life meaningful.'

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1) CLAIM BACK ALL PENALTY CHARGES CLICK HERE

2) CLAIM BACK ALL MIS-SOLD PPI CLICK HERE

3) COMPOUNDED CONTRACTUAL INTEREST CLICK HERE

4) REQUEST CCA FROM CREDITOR CLICK HERE

5) OFT- UNENFORCEABLE AGREEMENTS CLICK HERE

6) CAREY V HSBC (2009) CLICK HERE

7) DON'T BE BULLIED BY CREDITORS / DCA's CLICK HERE

8) IN DEBT DON'T PANIC CLICK HERE

9) FULL AND FINAL SETTLEMENT CLICK HERE

10) SALE OF GOODS ACT-EDUCATE YOUR RETAILER CLICK HERE

11) DISTANCE SELLING-EDUCATE YOR RETAILERCLICK HERE

12) SOGA SUMMARY CLICK HERE

13) WHICH? TEMPLATES [/url]CLICK HERE

14) DOES YOU BANK TREAT YOU FAIRLY BCOBSCLICK HERE

15) EVERYTHING HOUSING CLICK HERE

16) UTILITY BACKBILLING CLICK HERE

17) OFGEM - COMPLAINTSCLICK HERE

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Hi Thanks for the replyYes this is a Branch Decison . I am fortunate that we have an ISA that we can cash in and some emergency money put by , otherwise I would be up S%*t creek without a paddle . I have sent letters to my local Mp and another MP whhere my business is . ( its a chip shop by the way ) One said he could n't help but thanks fo letting him know . The other said change banks !! Thes guys are great you know !!!My main gripe is the fact that they have knowingly lwt me spebnd the money . Over the past 3 years on our road to recovery from our non paying tenant , they have congratulated us on how well we were doing . Recntly ( March ) we sat down with our relationship manaer who was going to consolidate the overdraft and give us some money towards the purchase of the car . We filled out a life insurance policy for the main busines loan and sickness benefit as well .Then they declined the loan . This is when my relationship manager explainde that my ovedraft was miy facility and I could use it for whatever purpose I wanted .I am also aggrieved that I missed out on the Bank charge refund . They offered me £2k at the time but i declined and waited for the resluts of the enquiry which sort of backfired .I am wanting revenge against these people . I mean at one stage after we had one shop burn down and no insurance money , the bank arranged a leaseing company to help us as they wouldnt lend us any more money to help , my ovedraft went up to 45k !!! this was wround 7 years ago so its been wittling down over the years . They seem to have just turned against us for no reason at all .Is there a possibility that the Business loan has PPI , Do you think the fact that they have not sen the contracts to me means they may be hiding something or are afraid of something or are they just being rubbush.Anyway what would be my starting point here . Any more help .PS i have only 70 days left . I will be apying the money off . Will that affect my ability to take actionThanks Everyone

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Emm to a superannuated school boy at branch level

is trying to be a financier!!!

A formal complaint to the Business Banking CEO

or equivalent is called for I think,given the equity

available and current income where is the problem.


Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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