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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Payday express refund


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I was charged interest and a penalty charge from payday express on my loan of 200. My loan was paid 7 days late due to natwest technical issues I informed payday express by a phone call and a email. I was told I had the 7 days to pay. However payday express took 200 for loan 15 penalty charge and another 40 interest. I contacted them and was told I'd get a refund for the 55 by midnight last night. Money was never credited . So I phoned them again today spoke to same guy as he kindly gave me his full name he apologised and again said I would definately get the 55 refund by midnight tonight . I've also asked for written confirmation of this . I have letters drafted to trading standards and OFT . Anyone else told same and didn't end up being refunded ?

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Why did you phone them? They will say and do anything to get you off the line. Only ever communicate with a PDL in recorded delivery letter or email. NEVER by phone unless you can record the call, and NEVER by webchat.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Why did you phone them? They will say and do anything to get you off the line. Only ever communicate with a PDL in recorded delivery letter or email. NEVER by phone unless you can record the call, and NEVER by webchat.

 

I have emailed them on several occasions but just got ignored . Do you think they are just agreeing to the email and not intending on paying out ? Anyone had this from them ?

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They ignore you to get you to speak tot hem on the phone. Then they will try and get your details off you to use as and when they like, otherwise they drop the line fast.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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I wouldn't waste time keep emailing even, they ignore many emails - what they have done is similiar to that of their 'unsuspecting punter trick'

send off letter of notice, you'll start court procedings in 7 days if no return

 

Hope it won't come to this

Moneyclaim online will cost you £25 to submit, really does work and you can also get the claim fee back if successful, sure they might try drag it out 4 weeks+ and say their going to defend but it will be worth the wait

 

May also be worth going to the FOS as well (because they do like easy money when they receive a complaint about this particular lender it seems!) - hope get you some compo to, why should you suffer due to the bank

Happy to share my experience but for your own protection, please check and double check what myself and other Caggers inform

...

“Nothing in this world can take the place of persistence.”

 

:-)

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I wouldn't waste time keep emailing even, they ignore many emails - what they have done is similiar to that of their 'unsuspecting punter trick'

send

 

 

 

Moneyclaim online will cost you £25 to submit, really does work and you can also get the claim fee back if successful, sure they might try drag it out 4 weeks+ and say their going to defend but

 

 

May also be worth going to the FOS as well (because they do like easy money when they receive a complaint about this particular lender it seems!) - hope get you some compo to, why should you suffer due to the bank

 

 

Hi thanks for responses. I phoned them again today informing them that I am recording the call . They have assured me money will be transferred into my account by the end of the day. I certainly won't be holding my breath and will go with what you have suggested thanks for input

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Well, if you have the call recorded, you have solid proof that they said the money would be refunded. If it doesnt happen, then make sure you send a LBA before you use moneyclaim or a small claims court.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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