Jump to content


  • Tweets

  • Posts

    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other!
    • Six months of conflict have also taken a heavy economic toll.View the full article
    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
    • Women-only co-working spaces are part of the new hybrid working landscape, but they divide opinion.View the full article
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Returned payment to DWP because I'm dead!


mrsfoot
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4296 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Ok, this is bizarre and I would love some pointers. Bear with me.

 

Dad passed away in April. Mum changed the joint account over to single name, keeping s/c and acc number the same.

 

June: Mum was awarded care component of DLA. This is due to kidney failure and being on dialysis. The amount was £400+. The DLA claim is purely in Mums name. The bank decided to return the money to the DLA. When doing her banking I noticed it and rang DLA, after confirming who Mum was, they told me the bank had returned it to them as mum had died! They re-arranged the payment.

 

I called Barclays on Mums behalf. They were confused as to why it had been returned. They confirmed it was only in Mums name, confirmed the payment had mums NI number and told me it was a banking error. A manager then called me back. He said this was a unique problem, and he apologised. He said there was no marker on the account (which is normally placed on there for a death) and that there would be no issues. He asked if we wanted to make it a formal complaint. Thankfully Mum saw the funny side and said no, an error is an error.

 

July: Today, on doing her banking, I see the DWP has repaid the money......and yet again Barclays has returned it. I called DLA who confirmed that it had been returned due to Mums death! After chatting with Mum she has asked for the payment to be re-sent.

 

I called Barclays. Mistakenly, I had lost the notes from the precious call, so I dialled the regular number. I was told by the "telephony advisor" that mum "shouldn't be concerned as there is money in the bank". At that point I told him I was not having a conversation with him and he was to put me through to the dept I spoke to last week. After some fussing, he did so.

 

Spoke to a woman, who was very apologetic, but couldn't understand why the payment had been returned. She has "escalated" it and someone will call me over the next 48 hours, or write to mum within 5 working days.

 

Now my point is:

It makes no difference how much my mum has in the bank, it is her money they have returned and had no permission to do so.

Once is an error, but twice, informing the DWP that my Mum had died, is a disgrace.

 

Mum is understandably upset. After losing Dad three months ago, she is struggling herself, so does not need this upset.

 

If its "unique" why has it happened twice in the same account?

I have made endless calls to DLA DWP Barclays, costing time and money.

 

I have told the bank she wants compensation for the upset. Here is where I am unsure of the path to take.

 

Do I leave it with the dept and let them deal with it

Do I write a letter and make a formal complaint

Is there anyone else I should make a complaint to

What would be an acceptable amount to ask for

 

I know my cagger buddies will help me, so any and all comments gratefully accepted x

Edited by citizenB
spacing

 

Link to post
Share on other sites

You should make this a Formal Complaint as soon as possible.

 

You need to head your letter as such, else it will get popped in the "to do sometime - never pile".

 

As you say, once is an error - twice is an utter disgrace.

 

Refer to your previous calls to them as well.

 

I will flag your thread for other site team members to contribute as well.

 

As for how much compensation.. you might want to have a look at the FOS website to see if they have any similar situations in their case history file.

 

However, I would think a minimum of £500.00 as a starting point.. as this is what they will be charged by the FOS if you feel the need to escalate the complaint higher.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

**blush**

 

thank you. Please let us know how you get on.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

Just to add what happens in DLA is when a person is reported as dead, in case you are worried.

 

As far as I know, when it is reported that the claimant has died, the claim is suspended until they receive a verifiable date of death such as a death certificate or a BD8 (England/Wales) or 3344SI (Scotland) notification of death form is received. The claim is not usually closed/archived until they receive verification of the date of death, it's just suspended so that no further payment is made. I don't know however what they would do in circumstances where a verified date was not forthcoming - perhaps then they may close the claim, after a certain period has passed?

 

So she will should be able to get her money, if you query it in good time which I know isn't the point - the point is that she is being labelled deceased when she isn't and that is very upsetting, particularly so soon after her husband's death. I just wanted to give you a little reassurance that her money should be ok.

 

I hope your mum gets something out of this, it's horrible particularly as it's occurred more than once. I'd demand an explanation of how it happened and what they will do to ensure that it doesn't happen again. If they couldn't find a reason the first time by checking the usual common errors, they should have investigated it more thouroughly to get to the bottom of it. Fair enough DLA usually only suspends payment - but I'm assuming Barclays don't know that and what if they had closed the claim? It's serious enough to report someone as dead when they are not on two occasions but I would highlight to them that this could potentially cause some serious problems in regard to accessing her funds if DLA closed her claim - which as I've said shouldn't happen but may happen if not queried in good time, presumably.

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

Link to post
Share on other sites

Will do CitizenB x

 

Erika: Thanks for your input. I will contact the DLA again tomorrow or ensure the claim has not been cancelled. Although the first time it happened I actually had Mum call them herself. They then released the payment again. When I spoke to them today, they knew about the previous error and said she would call the payment dept to ensure the payment was sent again. I will check later this week (It took 3 days last time).

 

You are right though, it's not the money. My concern is how many other times has this happened and the person has not realised. Imagine someone getting a back pay of PC or DLA, who has a lump sum in the bank and doesn't do online banking. If theirs were returned, would they realise? The elderly and vulnerable could seriously lose out on this "unique error". I am waiting for their reply. I do intend on taking it to the press or Age Concern as I don't believe for one minute it has only happened to Mum. Anyone who has read my previous cases will know I am like a dog with a bone lol

 

Link to post
Share on other sites

Hope your mum gets the response she deserves, and i don't blame you for being angry - I'd be fuming if it were a relative of mine too.

 

You go get 'em!

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

Link to post
Share on other sites

  • 2 weeks later...

Update: Barclays has investigated and found they didnt mark the payments as "deceased" when returning. After another call to DWP they say they cannot prove who marked it as such. So, no one takes responsibility, but at least Mum is now classed as living and has received the back pay...which has stayed in her account!

 

No compensation paid, as no one is taking responsibility.

 

Link to post
Share on other sites

They both have a responsibility and in my view, they have not nearly fulfilled it.

 

Barlcays should at the very least take responsibility for returning the payment in the first place. Who did it, why was it done, what are they doing to be sure that it won't happen again?

 

DLA won't be able to mark anyone as deceased without verifiable evidence such as a death certificate or a notification of death from the Registrar, in which case the claim would be suspended. Though they can mark it as unverified (which doesn't suspend a claim) if they are informed that a claimant has died. It shouldn't matter that they cannot prove who marked it on the system that she was dead - the DWP are supposed to take responsibility as an organisation, and they must be able to demonstrate for what reason they were in a record when questioned about it. If they are questioned, they will have to produce evidence which showed they accessed the account for legitimate government business - presumably a death cert, telephone record or something similar. They can be checked and questioned if their is a complaint/query that gives rise to the question of why a particular action was taken. They can also be checked at random selection by the computer system - I can't recall the name of this check - but someone who works in DWP would likely know.

 

Oh - and they can prove who marked the claimant as dead. All they need to do is a full audit trail and it will produce a result showing who was in the record, when they were in the record and what action they took. As a governmental computer system, every key stroke is logged. I would send a letter of complaint to DWP stating that Barclays insist they did not mark her as dead and you would like a full investigation carried out including an audit trail so that they can establish what caused them to mark her as a deceased person. Presumably Barclays, being holders of sensitive personal data will have a similar system available (audit trail) to determine by whom the payment was returned and why.

 

If you want to leave it then I understand. Personally, I would want to know all of the inns and outs - I'd want to be satisfied that they had located the source of the problem and from that had set procedures in place to ensure it did not happen again.

 

If sending a written complaint, your mum will need to sign it unless you are her legal appointee/appointee for benefit purposes or guardianship. If you do not hold any, she will need to sign any letters but she should include a signed statement that she authorises you to deal with this matter on her behalf (if that's what she wants) - this will prevent you coming up against a brick wall if you are having trouble getting them to deal with you directly.

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

Link to post
Share on other sites

Update: Barclays has investigated and found they didnt mark the payments as "deceased" when returning. After another call to DWP they say they cannot prove who marked it as such. So, no one takes responsibility, but at least Mum is now classed as living and has received the back pay...which has stayed in her account!

 

No compensation paid, as no one is taking responsibility.

 

 

So if they didnt mark the payment "deceased" - what other reason do they have for returning not one payment, but two ??

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...