TRT Engine Importers Ltd/Engine N Parts Ltd/crystal auto spares ltd/mr[s] Arora - watchout!!

[stevengreen22]

Hi all,

 

Many many thanks for taking the time to read and hopefully help.

I found a previous thread posted by someone else and the advice within it was great so I thought I'd ask for your opinions, help and advice.

 

I found a car on eBay a couple of weeks ago, looked good, nice condition and so on 'engine as sweet as a nut' was one of the comments. I won the auction and arranged to travel to Birmingham to pick it up. The listing was then removed from eBay, I had set up a new account, was trying to sell my car as well and eBay suspended the account due to wanting evidence I owned the car.

I mention that as it's proving difficult to get the original listing details, live chat with them last night ended up in requiring a solicitor write to their legal team however...

 

I went to Brimingham to meet the seller who at the time I thought was private, I get there and it's a trader called TRT Engine Importers LTD. I look at the car, go for a drive and all seems well. 70k miles and they tell me they've just serviced it. The engine being worth £3000 alone and how it was in good condition was mentioned a few times.

 

Although, when I got there the guy I had been dealing with 'bob' wasn't there, he sent a message saying he was in hospital and that 'rav' would complete the sale. I was a touch edgy and wanted a reciept and so on. It did seem like a semi professional place.

I handed over the cash, got a receipt on letter headed paper from TRT (They were also registered keepers of vehicle on V5) and drove away.

 

A couple of hours later the engine started tapping, something fell off, tons of smoke and that was the end of that adventure. I pulled over, oil everywhere, even up the back of the car. Engine was unresponsive and I had to call breakdown to recover the car. I hadn't actually made it home yet, 4 miles away -.-

 

The breakdown guy didn't want to comment, we took it to Kwik Fit, not the best place but I was out of options, my garage was shut and if I took it home I then had no way of getting it to a garage. The mechanic / boss at KwikFit had a look and refused the work saying it was beyond their capabilities. He referred us to an Engine Specialist Centre and thats where we left the car. It was shut so it's patiently sitting on their forecourt, I will be speaking to them today asking for diagnosis and quotes.

 

I've sent 'Bob' a message explaining what happened, he asked to be updated shortly after the car broke down adn I've heard nothing else since. I've since sent hima nother message asking for a refund and again waiting on a r eply.

 

 

I did some digging around on the web to try and get as much info as I could. The seller name on eBay is MRNS ARORA, Google ties a Mr Narninder Singh Arora as being a director of TRT. A similar search for TRT and Bob finds a Bob Andrews to also be a Director of TRT.

I found addresses for both and the contact details match up.

I intend on sending my 'official' letter to the address of TRT, the address of both previously mentioned and by email to all as well. I expect I won't get a response, I expect it will go through a small claims court and I suspect they won't make an appearance. I'm not saying they knew the engine was a dud but I do still think I'm covered. My main concern is them not paying and waiting for the next steps.

 

The car was 3600, pretty much my savings, I've already arrange to sell my car on Tuesday and can;t really afford to be without a car for months. I will of course manage but is there a way to speed this whole process up?

 

Can anyone offer any similar experiences, help or advice please?

Many thanks for your time.

[BankFodder]

Just don't hang around.

Issue the claim in your local court.

Of course they won't turn up and you will get judgment.

 

However, enforcing the judgment will probably be very difficult. Are they a LTD company? You will find it difficult to enforce against the two directors personally.

You could try suing them indivudually as well but you will have to show - to quite a high standard - that they operated negligently or dishonestly so that they lose the benefit of the Ltd liability status.

 

Whatever you do, male sure you write a full statement of everything that happened and everything that was said. Update it with further details as they occur to you.

 

If the company has a permanent premises then you may be able to put the bailiffs in but these kinds of business are often able to put bailiffs off and frustrate the whole enforcement process.

 

On the facts that you give you are entitled to get a full refund. However, as you will have a hard job enforcing any judgment, it might be an idea to see how much a repair might be - although I expect that it will still be very expensive.

 

I suggest that you send them an LBA - give them 7 days and then issue the claim. Don't get involved in any discussions. You want your money back and it is up to them to fetch the car.

Don't compromise.

But don't get your hopes of getting your money too high

[stevengreen22]

Hi!Thank you for taking the time to read and help. Much appreciated. The car is still at the garage being looked at and waiting on diagnostics.I sent a letter via email to the company (stating hardcopy via post and fax would be sent as soon as I had diagnostics from garage), i requested a refund and so on under sales of goods act.I surprisingly got a call from their customer relations rep. A brief summary of the call is that they offered to collect the car on Fri, take it back to Birmingham and runs tests etc. They want the vehicle left in the same condition as it was when it broke down. which it is, bar being checked over now.He mentioned they wanted tomake sure I wasn't a rogue and that the engine was still legitmate and the one that was previously in the car, this got me worried as I started to think that they could happily ge tthe car back and then say I'd removed something when I haven't.For the time ebing I declined the offer and said I want to research my rights and how I can make sure 100% I won't be putting myself in an awkward position.They've offered to replace the engine, inspect it and so on, would I be happy with this. I again said no as I have very littel trust in the company and would worry if something else were to fail in 3 months time, then I would again be in the same position but unabel to do a great deal about it due to the time that had elapsed.What I'd like to happen is for them to come here, prove the car is as it was when it left them, accept the report from the garage and hand me back the cash that I paid for it.Can anyone help we with where I might stand on this or how to go about proving beyond doubt that the car was not tampered with (IF i do have to let them take it back(I'm not happy with them having both cash and car))Many thanks agian,Steve

Edited July 10, 2012 by stevengreen22

[sailor sam]

By refusing them the opportunity to inspect and rectify, you could be extinguishing your statutory rights under the SOGA. No judge in the world is going to look at your potential claim if they have offered what you say they have. At the end of the day, you were the one who went ahead and did business with them so why would you now have reason to feel 'awkward' after they seem to be offering to fulfill their obligations to you?

[stevengreen22]

By refusing them the opportunity to inspect and rectify, you could be extinguishing your statutory rights under the SOGA. No judge in the world is going to look at your potential claim if they have offered what you say they have. At the end of the day, you were the one who went ahead and did business with them so why would you now have reason to feel 'awkward' after they seem to be offering to fulfill their obligations to you?

I'm not flatly refusing, I want protection. It's not difficult to appreciate. Woul you allow a company to take both car and cash? Had I known this would've happene then obviously I wouldn't have used them in the first place. The joys and irony of hindsight.

 

Update: the car is ber, they've accepted my word and that of the garage. They are still pushing to replace the engine, no doubt to try and recuperate costs. I've requested a redun mainly as I've no guarantees that nothing else will happen in the future.

I'm going to call and suggest I twy allow this garage to do a full inspection, allow them to source and fit replacement engine then I'll keep it. I know it's asking a lot bit I have zero faith in this trader an with them being 3 hours drive away, it doesn't help.

[popeyethesailortam]

Take sams advice, if they are offering to repair the vehicle you are on to a good thing. All too often we here about the times where the punter is left with a knackered car and the trader isn't interested.

 

They do not have to let you get it repaired by your own garage. You do have to give them the opportunity to repair. If you push it they may turn round and say 'ok mate keep the motor, take us to court' where you will lose when they say they made effort to repair it.

[heliosuk]

Might be an idea if post 5 was put in english and the site team member didn't steam in with the legal action route. One of these days advice such as given by some site team members is going to back fire big time.

 

As has been pointed out, once the OP or anyone has bought a car a set process has to happen. This needs to be followed.

 

The dealer has offered to repair so you need to give them that opportunity. The fact they are 3 hours away..........is unfortunately your decision. They are not necessarily under any obligation to recover that distance either.

[sailor sam]

I'm not flatly refusing, I want protection. It's not difficult to appreciate. Woul you allow a company to take both car and cash? Had I known this would've happene then obviously I wouldn't have used them in the first place. The joys and irony of hindsight.

 

Update: the car is ber, they've accepted my word and that of the garage. They are still pushing to replace the engine, no doubt to try and recuperate costs. I've requested a redun mainly as I've no guarantees that nothing else will happen in the future.

I'm going to call and suggest I twy allow this garage to do a full inspection, allow them to source and fit replacement engine then I'll keep it. I know it's asking a lot bit I have zero faith in this trader an with them being 3 hours drive away, it doesn't help.

 

Unfortunately whether you like it or not, the SOGA says that the seller should have the opportunity to inspect the goods and if necessary rectify of agree to pay to rectify. Judge will no doubt question your 'concerns' which you have now after buying a car from someone who is a '3 hour drive away'. If you stand your ground, you will surely end up footing the bill yourself and provide the seller with a solid defence should you take the matter to court later. Personally I don't think you have any choice but you could run this by CAB (who now front trading standards) to be sure. http://www.adviceguide.org.uk/england/your_world/consumer_affairs/cars_buying_a_secondhand_car_e.htm#you_bought_the_vehicle_from_a_dealer

[stevengreen22]

Hi all and thanks again.So, in a nutshell you're saying that because they've offered to replce the engine I have to accept that offer? I thought that once something like this happens I then have the Option of a repair or refund?I've jsut spoken to them again briefly before reading your comments. I've requested a refund again and agreed that of course they shoudl be able to inspect the vehicle, I just feel uncomfortable with it being out of my sight.As a condition of the replacement engine / refund is that they find the engine became damaged under no fault of my own, I'm concerned that once the car is removed it would be all too easy for a skilled mechanic to perhaps make it look like I'd done something. I simply want to be protected, that is all. So, I've asked that I accompnay the car and view the inspection, once both parties are happy we can arrange the refund.Was this the wrong thing to do? I have a copy of the emails sent and received if it would help someone gain a grasp of the situation.Thanks again.

[stevengreen22]

taking from trading standards site: As described - the vehicle should correspond with any description applied to it. In some circumstances, the trader may be liable for any statement made by the manufacturer of the goods.If the vehicle was faulty at the time of sale, you are legally entitled to request one of the following remedies:a full refundcompensation (damages)repair or replacementrescission or reduction in priceYou can find more information about these rights in the 'Buying goods - your rights' leaflet.

[stevengreen22]

Also: I just called the CAB to check my position as a few of the comments got me worried. From what he said - The trader must provide A remedy, be it a repair, replacement or refund.They have offered a repair or refund - I'm requesting refund.If they hadn't he went on to say that I could reject the vehicle and end the contract with the trader thus putting us back into our pre contractual postition and that I would be repudiating the contract and so on.It seems, I may be ok. This is of course assuming that the Trader complies with the request and doesn't start being awkward.

[sailor sam]

Also: I just called the CAB to check my position as a few of the comments got me worried. From what he said - The trader must provide A remedy, be it a repair, replacement or refund.They have offered a repair or refund - I'm requesting refund.If they hadn't he went on to say that I could reject the vehicle and end the contract with the trader thus putting us back into our pre contractual postition and that I would be repudiating the contract and so on.It seems, I may be ok. This is of course assuming that the Trader complies with the request and doesn't start being awkward.

 

Lets hope so but to be honest, we don't see it very often! Keep us posted.

[stevengreen22]

That is the concern. I'm sure if I went down the repair route I'd be sorted in 10 working days (as the guy 'promised'); however once I stuck by refund...he wasn't in the office today...I'm going to guess that when I call tomorrow he won't be in then either.But, yes, I will keep you posted. For me this is a huge amount of money but I also can't stand companies getting it all their way.

[Bang!]

If calling its important to tape the calls as there is no record otherwise. Dealing with disputes tends to let people's memories fade very much in their favour, so having records of what has happened is massively beneficial.

[stevengreen22]

If calling its important to tape the calls as there is no record otherwise. Dealing with disputes tends to let people's memories fade very much in their favour, so having records of what has happened is massively beneficial.

 

Thank you, I hadn't thought of that. I'm making notes of eveyrthing that was said as we go through the coversations but that can easily be contested. I'll see if there are any recording apps and so on. Thank you

[stevengreen22]

Hi all,

So it seems I'm in need of some advice again before things get even more conplicated.

We've had several phone calls and eventually after several set backs I'm hoping they will keep to their word and collect the car tomorrow.

We had a heated conversation earlier when he bream accusing me of damaging the engine. I've since spoken to the garage that inspected the vehicle and they cannot put in writing that it was not due to the way I drove it home as they would be assuming instead of working on fact.

I'm worried that the company will collect it, I will travel with it, then when we get there they will say its my fault and refuse the refund leaving the car stranded outside their property. If this happens I'll have to organise for it to be towed home and then try and recover costs via court but I'd prefer to avoid this scenario. Can anyone share any advice or anything I'm missing?

Thanks in advance.

[Casablanca1]

Hi all,

So it seems I'm in need of some advice again before things get even more conplicated.

We've had several phone calls and eventually after several set backs I'm hoping they will keep to their word and collect the car tomorrow.

We had a heated conversation earlier when he bream accusing me of damaging the engine. I've since spoken to the garage that inspected the vehicle and they cannot put in writing that it was not due to the way I drove it home as they would be assuming instead of working on fact.

I'm worried that the company will collect it, I will travel with it, then when we get there they will say its my fault and refuse the refund leaving the car stranded outside their property. If this happens I'll have to organise for it to be towed home and then try and recover costs via court but I'd prefer to avoid this scenario. Can anyone share any advice or anything I'm missing?

Thanks in advance.

 

Started Trading under the name of TRT Engine Importers Ltd under the director ship of Narinder Arora.

 

The company was closed in 3 years time because of a lot of cheating to customers and so many complaints from customers.

 

Many court cases were filed against this company.

Customers and company owe a lot of money as well.

To save themselves from all these they close the business.

 

Now they are operating under the names Engine N Parts Ltd & crystal auto spares ltd

under the directorship of Bhopinder Arora who is the wife of Narinder Arora.

 

She is indeed a house wife only and the real boss is Narinder Arora himself.

 

Already so many complaints in this company as we in less than a years time.

 

As they are continuing the same method of making money.

 

The do business on EBay as well so be careful before any transactions.

 

Make sure that it us no where related to them thugs.

 

Current address Unit 9 Upper Trinity Street Burmingham B9 4EG. Tel 0121 7668715.

[stevengreen22]

Hi,

 

I think I'm one of the lucky few that dealt with these people. A brief overview of events is that they made an offer to settle a few weeks before the court case, it was a far smaller amount and so I declined, they never attended court but did send me a cheque 2 days before the hearing that was post dated. The judge suggested we see if the cheque clear or not and requested that I contact them if it bounced. Obviously it did bounce, we then had a nbew court date. The day before they paid the money via BACS to my account, I still attended court as I wanted them to pay the court fees as well which eventually they did.

 

The number of excuses thy had was unreliable, consistently and constantly changing stories and making excuses. If it wasn't for a member of their staff accidentally giving me the home address of Mr X I think I would still be fighting for the money.

 

If anyone else needs these details please feel free to email me or send a message, I kept all the paperwork.

 

A few months after the court case I received almost 20 emails that were sent from their email account all detailing other people who were in the process of filing claims, complaining about being shafted or generally trying to ge their money back.

Edited April 16, 2014 by ims21

[Casablanca1]

These thugs have to published in all the reviews websites as to let public know about them. So many irregularities in this TRT (already closed) Engine N Parts Ltd & Crystal Auto spares Ltd. TRT + Engine N Parts Ltd + Crystal Auto Spares + Auto Plaza + Ebay a/c = thugs

[stevengreen22]

These thugs have to published in all the reviews websites as to let public know about them. So many irregularities in this TRT (already closed) Engine N Parts Ltd & Crystal Auto spares Ltd. TRT + Engine N Parts Ltd + Crystal Auto Spares + Auto Plaza + Ebay a/c = thugs

 

You're absolutely right. After I received all te emails of people affected I got in contact to forward on the new address details etc. This was just as TRT was about to shut down. Hopefully someone else got their cash back.

[AllanG1976]

I have just stumbled on this forum, as I was recently ripped off by Engine N Parts, pretty much the same story, the car seemed okay, but as soon as I got home I started noticing problems with it. Eventually took it to a Nissan Main dealer, who told me the car was dangerous to drive, and completely unroadworthy.

I have since complained to my credit card company, but if anyone is reading this, call citizens advice to get them to report to Birmingham Trading standards, also report to the police, using Action Fraud website. seriously Pi***d off with them, when I called to complain, some manager called Rav was abusive, rude and then hung up the phone. So I have complained to pretty much every government dept I can think of, but the more complaints the better.

[shanec]

hi steven,

fascinated by your posts. I'm having similar trouble with Rav, Bob and the gang at Engine n Parts. 2 dud engines, avoiding replacement engine, phone calls etc. Considering whether it is worth the effort of small claims court over £800 and no guarantee of payment. However if you could send me on details on Mr Arora aka Rav and anything else relevant it would be appreciated. It's been nearly a year of being fobbed off.... i can't send my email as its my first post but if you went to greengathering.org.uk and sent an email to info email i will get it or send me yours.

Many thanks.

shane collins

[AllanG1976]

hi steven,

fascinated by your posts. I'm having similar trouble with Rav, Bob and the gang at Engine n Parts. 2 dud engines, avoiding replacement engine, phone calls etc. Considering whether it is worth the effort of small claims court over £800 and no guarantee of payment. However if you could send me on details on Mr Arora aka Rav and anything else relevant it would be appreciated. It's been nearly a year of being fobbed off.... i can't send my email as its my first post but if you went to greengathering.org.uk and sent an email to info email i will get it or send me yours.

Many thanks.

shane collins

 

 

Hi Shane,

 

 

I am currently going through my credit card company and then going to the small claims court, I would suggest you call citizens advice, and I reported them to trading standards, this is through citizens advice. I wish I would of done a search before I bought my car off them, but if you paid by card, you can try and claim through the card and dispute the transaction so that they don't get the money from the credit card company.

 

 

But complain to as many government agencies as possible, and I am going for the small claims court as well as the card company.

 

 

Good luck

Allan

[adriss]

Hi. I read your post but I am unable to contact you for more details as I have just joined. I have been having issues eith yhem since Sept 2013

Edited April 16, 2014 by adriss

[adriss]

Hi,

 

I think I'm one of the lucky few that dealt with these people. A brief overview of events is that they made an offer to settle a few weeks before the court case, it was a far smaller amount and so I declined, they never attended court but did send me a cheque 2 days before the hearing that was post dated. The judge suggested we see if the cheque clear or not and requested that I contact them if it bounced. Obviously it did bounce, we then had a nbew court date. The day before they paid the money via BACS to my account, I still attended court as I wanted them to pay the court fees as well which eventually they did.

 

The number of excuses thy had was unreliable, consistently and constantly changing stories and making excuses. If it wasn't for a member of their staff accidentally giving me the home address of Mr X I think I would still be fighting for the money.

 

If anyone else needs these details please feel free to email me or send a message, I kept all the paperwork.

 

A few months after the court case I received almost 20 emails that were sent from their email account all detailing other people who were in the process of filing claims, complaining about being shafted or generally trying to ge their money back.

 

 

Hi Steve

 

I read your post and wondered if you could help with any information when dealing with engine n parts. Thanks

Edited April 16, 2014 by ims21