Payday loans (Prob heard it all before

[renegadeimp]

NO. If they want to discuss the offer or the account, they are only to communicate in writing. Do not fall into their trap.

[vegas2003]

I will email asking them to respond via email

[vegas2003]

Any ideas with the QQ one people, do i pay it and does it look like a F&F settlement if i do. I can use my mums card to make the payment of £500 but will they still chase me or settle it juging on the emails they sent me

[renegadeimp]

You must get it in writing from them that its Full and Final and there is no chance of them chasing or passing on any remainder of the debt owed. ALso, if you do get this confirmation, then do NOT pay by debit card. Standing ORder only, or from a prepaid card or obsolete bank account that you wont use again.

 

QQ are well known to "forget" what they agreed to, and use the details to take whatever they like from the account, whenever they like. We have also had reports of them sharing debtors information with other PDL's.

[vegas2003]

They keep telling me on the phone that the email they sent is full and final settlement and that the only was to pay is the methods i mentioned earlier... I can use a bank account that i rarley use i guess. But i am just concered about the wording in the email regarding it being full and final. How and what am i best approaching them back saying?

[renegadeimp]

Why are you talking to them on the phone? If its FULL settlement, then the wording of the communication needs to be specific.

[vegas2003]

I am calling them cause they wont send an email just saying that. so its fustrating me, as i just want to pay the £500 and have it over and done with.

[renegadeimp]

DO NOT CALL THEM. That is exactly what they want you to do. They WILL take your details and they WILL debit what they want, when they want. It might not be immediately, but its guaranteed to happen.

 

If they will not send an email to confirm it, then they do NOT get any money. Think about it. If they refuse to send an email with the wording i mentioned earlier, then theres something very wrong with the "agreement".

 

Of course, i can only offer you advise based on experience, but if you feel that you want to give them the money simply because they are threatening and harassing you, then that is totally up to you.

 

They have already gotten to you by claiming the debt is almost 1000, then offering a 50% reduction. Plus you felt forced to accept a loan from a family member.

[vegas2003]

I see what your saying i will try them again and try the live chat and see if they can give me something on that i can then save a screen shot off may be?

[renegadeimp]

Screenshots wont count. You need the confirmation to be in letter or email only. If they will not send you one, simply dont pay them. Send them an email or letter and ask for a copy of their complaints procedure. Exhaust this procedure so you can take the case to the FOS. Also file a full complaint with the OFT.

[vegas2003]

Do you guys think this is good enough as a full and final settelment. Still can't get bank details off them.........................Thank you for contacting us to inquire about how to settle your balance. Please be advised, acceptance of the settlement offer constitutes the due date will not change and you will be ineligible to receive funds from Quick Quid or our affiliates in the future. The settlement we can offer is detailed below and the remaining balance written off.£500.00__________due 13/07/2012 via debit cardOur records indicate we do not have valid banking details on file which is needed in order to set your arrangement in place. Please contact us immediately to update your debit card or banking details. You can contact us via email, phone, and Live Chat. To update a Direct Debit please provide: Sort code and Account number. To update a Debit Card please provide the Card type, Card long number, 3-digit Security Code, Issue number, Card Expiry Date, and Card Start Date.Please remember to have funds available on the dates listed above. This arrangement cannot be cancelled and collection procedures will continue if it is not honoured.If you have any queries, our Collections Department is here to help.QuickQuid Collections Department

[renegadeimp]

Nope. They want your details. Not good enough. They give you THEIR payment details or its a no deal. I say this because QQ are known for offering low settlement amounts ( because they add on unfair charges and fee's), yet once the details are in their possession, they take the full amount and tell you that they are entitled to do so.

[vegas2003]

Really!!! What if i Pay them the 500 then cancel my card and order a new one and write to my bank saying under no circumstances do not authorise any payments to this company?

[renegadeimp]

Thats the thing, they wont debit the 500, they will most likely debit the entire amount in one go. Of course theres the offchance that i am completely wrong, but exprience and history of this PDL and others tells us differently. They have done it multiple times before and so have a lot of other PDL's. It's the main reason we tell people to DEMAND their banking details. If they refuse for some obscure reason, then they are refusing a valid form of payment towards the debt, which is a breach of OFT regulation on debt collecting.

[vegas2003]

If i only make sure their is 500 in my account they wont be able to take more will they, then i could cancel my card... Its like banging my head against a wall trying to get their account details you see

[renegadeimp]

You could try that, but some banks have been known to take an account into an unauthorised overdraft to fulfil the transaction.