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Overdrawn due to payment not been paid in- ta credits swallowed up and bank wont give them to me

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Hi all hope someone can help.

I had a payment due to go into my bank last firday but due to bank being down it didnt go in, however natwest let me get funds out.

Now that system is back on the payment never went in making me overdrawn, but they are going to send out another payment on monday wich will take another 3-5days.

But the thing is my tax credits went in yesterday but have been taken cos of the overdraft, im a single mum with 2 kids and no money, natwest wont give me the tax credits because im overdrawn can they do this? also the money will go in in 3-5 days to get me out of overdraft but i cant wait tll then cos ive got 2 kids to feed and no money please help!!

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