CDS Letter,Car Insurance claim

[ROBINDANSIE]

Hi this is my first post, hope I can get some advise

In 2009 my car was hit by anouther driver. I went through the usual insurance porcedure and took the car to a garage, I have had work done in this garrage before and knew the owner. He did an estmate and I sent this onto the insurance in April 2010 after some chasing from me the insurance company sent me a letter to say they would be instructing the garrge shortly to make the repairs. they also asked if i had any further personal claims and if not the case would be closed in 14 days. I took the car there shortly after receving the letter. The car was fixed and i picked it up. When i picked it up the garrage asked for a copy of the letter and i posted it to them. This was the last time I spoke to the garrage.

Then four weeks ago i get an invoice from the garrage for the repairs and giving me 7 days to pay or further action will take place. I called the garrage and they said that they never receved the letter and had not persued the insurance company so the debt is now mine. I then started emails with them sending the letter to them again and stating that I think this is between them and the insurance company. They are saying as i took the car to them and verbely gave them permistion to repair the car the debt is with me. I only did this on the basis that the insurance was going to pick up the bill.

This is when the comuication stoped and i receved a leter from CDS to pay the outstanding debt. I sent an email last week to CDS with a read recpit. I did not get a reply. I then on Thursday had a very agressive phone call from CDS, I asked them had they receved my email as this would explain the problem from my end, but she was not intrrested, so i asked to be comucated in letter or email format. Her Words were we will take you to court then and put the phone down. I then sent an email to the person that read my read receipt complaining about the way I had been spoken to and I did want to discusss the matter but felt that email or letter would be better. No reply to date.

I have now receved a second letter from CDS adivising me to take this opportunity to resove this amicably and make payment via cheque etc. No note of any comuications I have had or any intention to comuicate outher than a standerd letter.

 

Please some adive on my next step as i dont feel that the Debt is mine

thanks Robin