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    • Thanks for your advice. They didn't really reduce her bill when putting her on the rolling contract. She's emailed BT to complain as well about £800 fee. She will have to check where she stands with her mobile contract given she is still paying each month as she still needs to have a mobile phone for emergencies. A lesson on how careful you have to be when changing providers
    • forget CAB you might as well phone bt back as thats about as useless as they'll be.   you can't have a rolling 24mts contract', bt rolling contracts are month to month only, thats an industrywide accepted definition of what rolling means.   what happened here is she earlier changed her 'package' removing skt to reduce costs. as with all providers that invoked = means she entered into a new 24mts contract.   she latterly phone to cancel that contract, and thus bt charged her the cancellation fee/loss of revenue over the raining months of the contract.   the fact that she owes them 'this money' but didn't pay it, then entitled them sadly to cancel the mobile contract, which sadly again they allowed to do.   rock and a hard place if she wants to keep the same mobile number.   Or as long as her phone is not imie blocked by bt (in otherwords she purchased from BT under the mobile contract) but simply locked to BT (which is easily gotten around for a small fee at many shops/market stalls or if someone is tech savvy follow the guides on youtube to unlock the phone for an even smaller fee. and wack a new sim in it.   as for the £800 bill simply ignore them. they'll sell the debt on  and if anyone like Lowells or anyother powerless DCA debt buyer wants to do court, it's easily defended we've not lost one case like that here.        
    • The 1st 2 calls were the normal scam calls. get a truecall box   the PDC stuff you ignore their letter States our client three whom if you wanted too you deal with directly.   Until/unless whenever it gets sold on too and they eventually send a letter of claim you maintain radio silence    
    • hi all. bit of advice please. I had a Three contract up until November last year. At £11pcm for 24mths. Paid every month on time via their online portal. When I ported over, I received a letter from Three thanking me for being a customer blah blah blah.. It also said IF I owed anything a final bill will be sent. No final bill ever received - I get a phone call around the first week in December form an Indian sounding man who was extremly difficult to understand. Said he was calling from Three, and wanted me to confirm my details - something of which I didnt as something didnt sit right. He said I could log into my account and review my bill as I owed money and then hung up. After the call I thought I'd best log into my account just in case.  Couldnt log in. Account access denied. Logged on to chat - they said as I ported over and I was no longer a customer my access was suspended. Couple of weeks later I had another call from a local area number and answered again it was some Indian guy telling me I owed money, wanting me to confirm details. I refused and he said details will be sent out to me to my email on account and my home address as it was important. Once again nothing.. 15th Dec I received an email from PastDue in my name RE Three. Email stated they were contacting me about Three an I should receive a letter soon regards to this matter. Says about visiting their website.  22nd Jan another email form Pastdue. Stating they have yet to receive a response to the letter, and they had already sent me an email about this. We will continue to contact you until this matter is resolved. Again asks me to login. 23rd Jan letter received dated 13th Jan. Titled "We are here to help keep your Three Services"  Claiming I owed "Airetime Balance £201.43" and contract period was 26/11/2019 to 25/11/2020 States "We have been appointed by Three to recover the amount of £201.43. If you pay this amount in full Three may be able to waive the cancellation fee and reconnect their service for you" - what cancellation fee / re connection??? I ended the contract giving the 30days notice and paying the last bill.. Then the normal crap about its important to pay. If I'm experiencing difficulties etc. Now both December and  January Credit reports from ClearScore, Credit Karma, Credit Expert, Totally Money and Equifax all show Three as Closed and balance as Zero. (Date Satisfied /closed 17th Nov, bal 0, last updated 30th Nov) I've had nothing from Three. As far as I'm concerned I owe nothing as no final bill and no access to the portal. Should I email PastDue and do a prove it & attach proof of Credit Reports being £0 or do I do something else?  
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
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      Many thanks, stay safe and have a good Christmas!
       
       
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Have been trying to contact them but the options don't work on one number and no one answers on another. On a land line number, I get the mesage 'sorry your call has not been accepted' Does anyone know what is going on here ?

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Have you tried this number?

0800 036 0170

 

Go thrugh the options as though you are a new customer.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

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923 Finchley Road London NW11 7PE

 

 

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Have you tried this number?

0800 036 0170

 

Go thrugh the options as though you are a new customer.

 

Thanks for that. Can't phone up certain numbes from landline including 0800 (Don't ask me why) Other numbers will get connected but not mobiles. Account is not in arrears. Went out to use a public phone box to dial 0800 number got through to automated system but no one answers. Got a number for 24 hour fault line so phoned that up from public phone box only for the line tp go dead after a while. All i need now is a number to report a fault on the fault line. lol..

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Is there any one around who deals with these people and advise on how to speak with some one from Primus. Do they infact work at the weekend ? All help would be much appreciated..

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I bet sales answered quick enough tho right? lol

 

Have you read this http://www.newcalltelecom.co.uk/code-of-practice.html?

 

Section 9 is how to make a complaint. Follow that procedure and you should end up getting some resolution.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

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Thats a new one on me. I would complain complain complain in your shoes (unless its calls you never make and doesn't effect you)

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

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Regardless of how you pay the bill, why would they restrict free calls!!

 

My point exactly, Using an excuse that it could be because am a new customer is not acceptable. I know that companies perfer you to pay by direct debit but for many this is not possible. The other thing is if you choose to not pay or can not pay by direct debit, should you pay more for the pleasure ?

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  • 6 months later...

I find myself in the same boat as OP, all outgoing calls, even free 0800 calls have been barred on my line.

I have been a customer of New Call Telecom, and Primustel before that, for many years.

 

I have never, ever been in arrears, especially since my billing is paid by direct credit transfer.

 

Since all calls are barred I can not even call their customer services, nor even their sales lines to speed up my complaint.

 

I have to say that I have noticed the standard of service with this company has dropped dramatically since Primus Telecommunications UK Ltd was bought out by New Call Telecom Ltd. It certainly was a good service under the Aussies (Primus) but now we've seen prices hiked up and getting someone to answer their phones, even if the line wasn't barred, is a nightmare.

 

One day, to check it, I left it ringing, on speakerphone, and after some time more than 1 hour I gave up. I don't think with original primus company it ever got to 3 rings before they answered.

 

Shoddy, shoddy, shoddy! Penny-pinchers.

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Lots of people getting problems with these jokes at the moment myself included. Seems the last few weeks they aren;t even answering the phones.

 

Been trying to sort out problem with MILs broadband for weeks but there are some people without a phone and they just can't get through to them. Rumour is they're in financial trouble.

 

Basically, myself included, there are people paying for a service and not getting it. Not sure where to go next with this - can't complain if you cant speak to them.

 

Cancelling the DD won't do much because you still wont have a service.... Anyone got any ideas?

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Cancelling the DD won't do much because you still wont have a service.... Anyone got any ideas?

 

As above, I'm in the same boat. It appears to me that the BT announcement "sorry your call has not been accepted" is somewhat indicative that this Carrier Pre-Select has now been excluded from BT lines. (BTW ALL lines are still owned by BT regardless of who bills you)

 

So, your line is still active, but you can't make an outgoing call.

Here's a workaround for now - enrol on the 18185 service (google it) and predial 18185 before your call. It will go through because its routing to another carrier.

 

OK it will cost you 5p connection per call but 0p per minute thereafter.

That's actually cheaper for a daytime call anyway, but 5p more expensive evening and weekends, but it'll keep you calling. :)

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Weekends are included with BT line rental I believe so predial 1280 on weekends and they're free

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

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