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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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universal credits and vouchers


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from april 2013 with the roll out of UC claiments who apply for a crisis loan will no longer be issued with cash...

from this time they will only be issued with a voucher to use in a recycling centre, or store cards which will prohibit the buying of alcohol and cigarettes....

link here

http://atosvictimsgroup.co.uk/2012/06/29/welfare-cuts-welcome-to-the-era-of-vouchers-for-the-poor/

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This just backs up my suspicions that the government are following the American model, food stamps under a different name, tent cities will be just around the corner.

 

How long before the NHS is totally privatised and we have people turned away from casualty because they have no insurance?

 

Corruptissima re publica plurimae leges

 

Being poor is like being a Pelican. No matter where you look, all you see is a large bill.

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Guest amianne

I do have to admit that this is probably something that shouldn't happen.

 

I don't have any objection to vouchers being issued instead of cash, but I do worry that these vouchers can only be used in places that the the LA have authorised.

I am also concerned that any level of choice is being removed.

 

Vouchers are a good thing in one respect. They will, overnight, stop claimants using crisis loan money for things that are not acceptable cigs, booze, drugs, nights out etc.

It would stop a parent using the money for themselves instead of the children if that is what it was claimed for.

 

To me it will identify the poor to everyone around which is not fair. It will create a class level - the poor and destitute. They may even have a separate 'till' at supermarkets where 'these' people can use their vouchers, with the shop assistant inspecting what is being bought with them.

 

What does worry me, is the intention to use re-cycling centres for white goods and beds.

There is no way that I can accept that a second hand electrical item is the way forward. I just would not trust it to be safe nor would I be happy that if it is someone else's throwaway, there must be a good reason for it being disguarded.

As for beds, the thought of sleeping on a second hand mattress is disgusting. I refuse to stay in a hotel for that reason and why we have a caravan.

 

Pros & cons - In the end we only have ourselves to blame. It is well known that crisis loans are used for things that were never intended. They are abused.

 

The answer, everyone suffers in order to stop those that abuse the system. Does that statement ring any bells?

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Im sure people will just sell them for cash !

 

Exactly.

 

And how much is this going to cost to administer? Is there going to be a limit where you can spend these? Because for me if they can only be used at the supermarkets, that's a good hour's walk to the closest supermarket.

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Sounds like a good way to pay loan sharks, should stop the poor using PDL though.

 

I do love this country. I'm really looking forward to private health care as it'll save me loads; I won't be able to get health insurance. Or will we get our own version of Obamacare: Cameroncare?

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Yes sell the 'chits' for cash, no doubt some enterprising George Daly clone will offer £0.75p in the pound, and there will be those desperate to take it, and why the fuss over crisis loans? It's a loan, it gets paid back, by deductions from benefit. If it were one off payments or grants getting abused I could understand there being a problem.

 

Corruptissima re publica plurimae leges

 

Being poor is like being a Pelican. No matter where you look, all you see is a large bill.

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Guest amianne
Yes sell the 'chits' for cash, no doubt some enterprising George Daly clone will offer £0.75p in the pound, and there will be those desperate to take it, and why the fuss over crisis loans? It's a loan, it gets paid back, by deductions from benefit. If it were one off payments or grants getting abused I could understand there being a problem.

 

Simply because with a voucher all manner of controls can be imposed on what they are spent on, where they are spent and to ensure that only the bare minimum advance is required.

 

The LA will be able to control you more efficiently.

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I suppose it could be argued its an interest free loan that costs quite a lot of money to administer, so the goverment is going for saving where it can,

not saying I agree with the voucher scheme. But I wonder if so many people would apply for the loans if there was interest charged on them

 

But we all have used High Street vouchers in the past, if these vouchers were cashable in most retail food outlets, then that would be better then limiting them to certain supermarkets

 

They will end up on Ebee with people biding on them. Or like the old milk tokens that were often exchanged for other items..... and not always milk

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Not good but once again those that have fleeced the system have spoilt for those in genuine need.

 

How come that attitude is never applied to those who really 'fleece' the system, and thats the politicians themselves? I'm betting that they spend far more of the the tax payers money on feathering their own nests (literally when it comes to MP's second homes) then any benefit claimants out there.

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I do have to admit that this is probably something that shouldn't happen.

 

I don't have any objection to vouchers being issued instead of cash, but I do worry that these vouchers can only be used in places that the the LA have authorised.

I am also concerned that any level of choice is being removed.

 

Vouchers are a good thing in one respect. They will, overnight, stop claimants using crisis loan money for things that are not acceptable cigs, booze, drugs, nights out etc.

It would stop a parent using the money for themselves instead of the children if that is what it was claimed for.

 

To me it will identify the poor to everyone around which is not fair. It will create a class level - the poor and destitute. They may even have a separate 'till' at supermarkets where 'these' people can use their vouchers, with the shop assistant inspecting what is being bought with them.

 

What does worry me, is the intention to use re-cycling centres for white goods and beds.

There is no way that I can accept that a second hand electrical item is the way forward. I just would not trust it to be safe nor would I be happy that if it is someone else's throwaway, there must be a good reason for it being disguarded.

As for beds, the thought of sleeping on a second hand mattress is disgusting. I refuse to stay in a hotel for that reason and why we have a caravan.

 

Pros & cons - In the end we only have ourselves to blame. It is well known that crisis loans are used for things that were never intended. They are abused.

 

The answer, everyone suffers in order to stop those that abuse the system. Does that statement ring any bells?

I admire your response amianne...just hope you never ever become too sick, ill, disabled, unemployed, or old.....and have to rely on any state handout....just wonder why you assume that the system is abused? and you are quite correct about creating a class of society that are poor..unfortunately look around you...we are are already here....and you are also correct they will have a separate till at the supermarket and their purchases will be checked....

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Debt, I cant see how this will ever be policed,

will the DEPT need to see every receipt too check for cigs and booze,

and where do you draw the line, will you be able to buy something like bleach, washing powder,

you cant eat these but you need them..

I think there is a lot of speculation about.

we will have to wait and see

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Mikey, both you and i know that these vouchers will simply end up on the 'black' market....people who use the system will find a way to circumvent it....the genuine will just carry on blindly accepting their fate...and we will have to wait and see what actually is put in place

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There's so many ways now to buy food and get stuff on the cheap. Maybe we should have a thread for it?

 

How to seek help and cheaper ways to live a fantastic life on dole?

 

I'll give you a starter for 10 http://www.sustainweb.org/foodcoops/finder/

 

You can also find local buying collectives for all sorts of stuff and as long as you can butcher a bit (and have a freezer) bulk buy meat.

 

Plus a 5 point bonus - most Councils are now linked to (non Work Program) charities who can help with employment advice, work placements, training and housing.

 

I honestly think I'd starve if I was forced to buy food from Tesco or Sainsburys. Not being snobby I just think their produce is substandard and way over priced for the quality (well lack) of it.

 

Lidl for veg and household goods as they're at least 50p to a £1 cheaper per item then the big Supers. I use that saving to by the most amazing meat imaginable off the nice bloke from the West Country who has a little stall on a farmers market every sat in the rich part of town. I couldn't buy for love nor money the quality of his meat in a supermarket.

 

The real issue is not access to food/goods but cheap credit when you're a bit short.

 

I'm wondering if this measure is to force people/support organizations into Camerons' "Big Society Bank" - erm sorry renamed to "Big Society Capital" - which appears to be a hedge fund (well operates like one). It's probably going to be renamed Social Hedge Capital Loan Shark Fund Plus in a few months :lol:

 

http://www.cabinetoffice.gov.uk/news/big-society-bank-launched/

 

A real Credit Union for the poor would be nice but fraught with difficulties especially in the enforcement of non payment. I reckon the debt board would have a view on best policy for that.

 

If something doesn't happen soon Cathy Come Home is going to look like a Disney production post 2015

 

http://en.wikipedia.org/wiki/Cathy_Come_Home

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London is not too clever on the farmers market side of things! Good quality meat can be found of course.............at a price.

I agree about LIDL and ALDI is not bad either, I've even found Bury black pudding in a 99p shop! I'm no expert on black pudding but this one was the same as advertised on Bury's web site and it went down well.

 

The Credit Unions are beginning to take off where I live, I have not needed to use one but I think they are coming more into line with the banks, I did hear that my local one was bringing in it's own debit card.

 

Corruptissima re publica plurimae leges

 

Being poor is like being a Pelican. No matter where you look, all you see is a large bill.

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Guest amianne
London is not too clever on the farmers market side of things! Good quality meat can be found of course.............at a price.

I agree about LIDL and ALDI is not bad either, I've even found Bury black pudding in a 99p shop! I'm no expert on black pudding but this one was the same as advertised on Bury's web site and it went down well.

 

The Credit Unions are beginning to take off where I live, I have not needed to use one but I think they are coming more into line with the banks, I did hear that my local one was bringing in it's own debit card.

 

I have to smile when I hear that. Bury Black Puddings in London and in a 99p shop!!!

I have mine sent down here at regular intervals by relatives direct from Bury Market!!

 

I just cannot believe how people are just so accepting.

 

I think my grandad if he was alive would be able to recognise what is going on - what with food banks, vouchers for every day items, a shack next to the local tip where you can collect a second hand bed complete with matteress.

Credit Unions on the up!

 

No doubt we will get the tally man back to collect the couple of quid a week for the sofa that's on HP, the insurance man collecting the premiums door to door every Friday oh and of course the guy from Provident to collect the weekly instalment for the loan used to buy the carpet square (only posh people have it fitted!) Oh yes, the guy from Radio Rentals to empty the box at the back of the tele.

 

What a way to run a country in the 21st century!

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can anyone help :)

What exactly is a credit union

people have their benefits paid directly into these accounts , they seem to cause nothing but trouble,

why would someone want their money paid into a shared account,

can anyone shed any light

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From my understanding a Credit Union is a bit like a building society savings account, you have a paying in/out book, benefits and wages can be paid directly into the account, there are no credit checks in place to open one, but you have to undertake to save an amount each week/fortnight, the idea is that you can borrow money up to the amount of savings you have so for example if you had £100 saved by December you could borrow £100 for Christmas and your savings guarantee the loan.

 

I understand that the interest rates on loans are far better than banks.

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Corruptissima re publica plurimae leges

 

Being poor is like being a Pelican. No matter where you look, all you see is a large bill.

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