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Lettings Agent informing landlord of information of Homelet application BEFORE application and without my consent?


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Hi,

We are having a really bad experience with a lettings agent at the moment. We are relocating to a new county and have found the perfect place to rent. We travelled to view the property 2 weeks ago, but an hour before the viewing (when we had arrived in the county), we were called by the agent to inform us they had to cancel the appointment as they didn't have the set of keys in the office and the MD had disappeared with them. We were naturally furious - my other half had taken the afternoon off work to view the property and we are in a hurry to move.

 

There are no other properties in the area we want to live that are suitable/available. Finally, a week later we were shown around the property and we filled in the Homelet applications and provided the £120 cheque for the fee. We then made an offer in writing to the agent. There are some sticking issues with the overgrown garden, rubbish to remove, and a bathroom that really needs updating, we are happy to sort the garden etc. and put up with the bathroom but asked for a discount on the rent.

 

It has taken a week (after several calls and emails to the agent) to get any response from the landlord. The property has been on the market for 6 months so we can't understand why they are so slow in getting back to us! Today, I upped the offer to nearer to the asking price and chased up the agent again. I was informed over the phone by the agent that she had discussed our credit application with the landlord and they were unhappy that there were some very old defaults that we honestly placed on the application.

 

1) Is the agent allowed to discuss our application with the landlord before it is processed? I know that the landlord lives very local to the property and as it is a small village, I don't want my personal finances being known, especially when the offer hasn't been accepted or not and the application hasn't taken place.

 

2) Is this poor service common? I cannot believe how we are being treated. I have offered to pay 6 months rent upfront to cover any credit worries and now having to wait yet again for a response.

 

I know that we should walk away from the property and find something else but I am concerned that from a data protection point of view, our financial records have been shared with a complete stranger, who I believe currently has no right to that information?

 

Am I right?

 

Many thanks

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You handed in a Homelet applicatiom and paid the fee reqd, you also made an offer on rent. Sounds like an application to me. LA operates in LLs name in this situation. Maybe LL wanted input on any application before granting a T, I know I would. You rightly IMO disclosed any credit defaults, even if no longer on credit record, should work in your favour.

I cannot see DPA being an issue here, unless LL is not DPA refistered AND keeps written/elec rercords of your file Good luck with your application.

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