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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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ANOTHER Very thread - sorry, but help appreciated please!

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Hi, I have had a look through a lot of the threads on here so I shall try and give as much info as possible for anyone to help me here!

I have a £2800 very debt in my name, and a £2500 debt in my wife's name. (these are the 2 I am having trouble with, although we also have a Simplybe and a Jacamo account that have been agreed at £5 per month repayments each)

Both were taken out online in 2008.

I lost my original job in 2010 (I was earning a good wage then), but I managed to find another job and I kept up with the minimum payments to both Very accounts. However, over the last 4 months I struggled to keep up with paying £130 minimum payment on EACH very account, so I defaulted on mine and I have had issues ever since..... They wouldn't accept my pro rata payment (which I have paid for the last 3 months) and now they have passed it on to NDR who are insisting I pay them the £453.65. Obviously in between I have had several default notices & late payment fees.


I lost my job yesterday so now I am waiting on a claim for Job seekers, while I try to find other employment (my wife is also looking for work too). We have 4 children and are really struggling so need to know the best way to approach this.


I have already sent Very 3 letters telling them that I would be paying a pro rata payment of £50 (that was what I could afford while I was working, but now I can't!) And they always reply with "that's not acceptable - please phone". I have also asked each time for them to freeze interest and charges which they refused to do.


Where do I go from here with both accounts? Do I write to NDR now for my account? Tell them that all I can afford is £5 per month until further notice? And should my wife write to Very and tell them the same, or is there a quicker way of going through the whole "we will not accept your offer of payment" stuff?


Sorry that's been a bit long, just trying to put as much info as possible on there!


Thanks for any help!

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