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    • If you want to save us all a lot of time, you can tell us the whole story in a chronology without too much narrative including who you are dealing with. We really can't say if you have missed a trick until you lay it all out.   In terms of not wanting to bother us, - very noble, but it is less of a bother if you come to us first so that we can help you to get it right first go  
    • I'm gutted - I always wanted to meet him - he most certainly was the ONLY Bond.  By all accounts he was a lovely man.
    • Boris 'the Liar' speech translated   'Some months ago we told you you had to stay at home to protect the NHS, and you understood that our decimation of NHS funding meant that all other NHS work had to stop, and its resourses were severely limited. Now I'm sure some foolish people thought that was to allow time for the underfunding and the under staffing of the NHS to be reversed. But clearly, as the majority of you did as requested, and suffered and died quietly at home and in homes to a level we could barely believe, clearly it meant that the money we might have been forced to spend on the NHS could be retargetted to our mates like serco - so of course we did.   Now 6 months on, with the NHS staff exhausted and at breaking point,  our pals simply cant be expected to actually deliver on the ridiculous claims, we are simply trying the same scam again on you idiots to free up even more debt generated money to route to our pals tax haven bank accounts which your children, childrens children unto the 7th generation can pay back.   So, with PPE money allocated to companies we chose who clearly needed the money, and debt at record levels I'm sure you will all realise that again everyone else must not mingle, and must stay at home wherever possible, so the children can go and mingle in schools in full sized classes and allow the virus to spread there and get back to you smart arse plebs locked in at home who have managed to avoid it so far. and I'm sure you will all understand its absolutely crucial that neither you or your family -  especially children - should waste essential resources and apply for tests until you are showing clear covid symptoms and we know you have it.   Thank you suckers. Bojo  
    • I'll guess you've heard of these on here before - laptopsdirect.co.uk
    • Don't worry about it.  It's just that it makes it easier for people to understand and to try to give you advice if you keep everything related to one topic in a single thread, so everything is in one place and not scattered around.  But if you have a new or unrelated topic, it needs it's own new thread, otherwise people get confused and can't separate one topic from another.   Does your question about the courier need a separate thread, or is it part of the unpaid loan to your relative issue?   Whoops!!!  Sorry - I see there is a new thread.  Teach me to read before I post!
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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Ok, we have Bt vision at home well we did! had worked fine charged between 30-40 a month for bt vision (TV), broadband and calls, so bill fluctuates depends on calls but never over £40! on sunday went to record a program on our bt vision and record facility wouldnt work, tried lots of ways wouldnt work, called BT talked through lots of options told to reset the system loosing everything recorded etc. BT said they would call back in an hour as reset takes a while, no-one called back!System wiped it still wouldnt work as no-one called we called BT again reporting the issue and told their was a problem with our account (been cancelled) we checked bank statements etc funds had been taken so asked why it had been cancelled to be told it had been cancelled on the 22nd june 2012 by a staff member at BT, i stated i hadnt called in to cancel it etc and this was confirmed by the BT staff member, infact the BT staff confirmed i hadnt made any contact with BT and the cancellation was all internal by a BT member of staff and i had made no contact (which i knew) I asked who had done this and on whos authority they only said it was an internal issue and wouldnt name the person.I then fished further and was told my account had been upgraded to BT infinity on the 22nd june again internally by a BT member of staff with NO communication or authority from myself.!I checked my bank statement with my bank and the direct debit to BT first opportunity monday to be told £118:62 had been take by BT on checking my online BT bill I had been invoiced for an Infinity upgrade and equipment, not that ive had any equipment etc, So another call to BT and again told that it appears to be a training issue, I hadnt requested the upgrade had made NO communication and they would call back tuesday between 4.30pm at 8pm i expressed concern that no-one would call and was re-assured they would, no-one called! I called again and was told it was being investigated I said ok not my problem please refund me asap and conduct your investigation in your own time its of no interest to meAgain promised a call back by BT again nothing!What can i do and what laws are they breaking?Think a strict letter in order but to whom and what laws can i quote as everytime you call you get through to a call centre in india where they obviously just take calls for all manner of customers and have no knowledge whatsoever.

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Hi it's really not beneficial to start quoting laws etc, Just formulate

FORMAL COMPLAINT to THE CEO

lay out exactly was has happened clearly and concisely, days, date and times,

names iof BT staff tou have spoken to.

Then lay down what you expect them to do to remedy the situation.

You'll get far better results this way.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Who have you been speaking to,customer (dis) services who have

no power or inclination to get things right?

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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well complaints department there complaints deparment were due to call me back still havent this has been on-going since sunday, they should be prosecuted under trade descriptions act, british telecom? not much british going on..... it seems all BT do is pass the buck, but admit there in the wrong then do nothing about it its so frustrating in my business customer service is key, shame BT dont practise the same

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Go for Ian Livingstone address the letter Strictly Private and Confiential

and send RD.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Thread moved to the correct forum

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