Jump to content


bobthebuilder69

Bt - help!!!! - fraud?

style="text-align:center;"> Please note that this topic has not had any new posts for the last 2636 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Ok, we have Bt vision at home well we did! had worked fine charged between 30-40 a month for bt vision (TV), broadband and calls, so bill fluctuates depends on calls but never over £40! on sunday went to record a program on our bt vision and record facility wouldnt work, tried lots of ways wouldnt work, called BT talked through lots of options told to reset the system loosing everything recorded etc. BT said they would call back in an hour as reset takes a while, no-one called back!System wiped it still wouldnt work as no-one called we called BT again reporting the issue and told their was a problem with our account (been cancelled) we checked bank statements etc funds had been taken so asked why it had been cancelled to be told it had been cancelled on the 22nd june 2012 by a staff member at BT, i stated i hadnt called in to cancel it etc and this was confirmed by the BT staff member, infact the BT staff confirmed i hadnt made any contact with BT and the cancellation was all internal by a BT member of staff and i had made no contact (which i knew) I asked who had done this and on whos authority they only said it was an internal issue and wouldnt name the person.I then fished further and was told my account had been upgraded to BT infinity on the 22nd june again internally by a BT member of staff with NO communication or authority from myself.!I checked my bank statement with my bank and the direct debit to BT first opportunity monday to be told £118:62 had been take by BT on checking my online BT bill I had been invoiced for an Infinity upgrade and equipment, not that ive had any equipment etc, So another call to BT and again told that it appears to be a training issue, I hadnt requested the upgrade had made NO communication and they would call back tuesday between 4.30pm at 8pm i expressed concern that no-one would call and was re-assured they would, no-one called! I called again and was told it was being investigated I said ok not my problem please refund me asap and conduct your investigation in your own time its of no interest to meAgain promised a call back by BT again nothing!What can i do and what laws are they breaking?Think a strict letter in order but to whom and what laws can i quote as everytime you call you get through to a call centre in india where they obviously just take calls for all manner of customers and have no knowledge whatsoever.

Share this post


Link to post
Share on other sites

Hi it's really not beneficial to start quoting laws etc, Just formulate

FORMAL COMPLAINT to THE CEO

lay out exactly was has happened clearly and concisely, days, date and times,

names iof BT staff tou have spoken to.

Then lay down what you expect them to do to remedy the situation.

You'll get far better results this way.


Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

Share this post


Link to post
Share on other sites

I tried the soft approch they just ignore it! ive spent 9-10 hrs trying to resolve this they dont care they have the telecoms monopoly and abuse that fact, i dont see any other way forward than a law / legal stance.

Share this post


Link to post
Share on other sites

Get your bank to recall the direct debit due to illegal charges.

Share this post


Link to post
Share on other sites

Who have you been speaking to,customer (dis) services who have

no power or inclination to get things right?


Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

Share this post


Link to post
Share on other sites

well complaints department there complaints deparment were due to call me back still havent this has been on-going since sunday, they should be prosecuted under trade descriptions act, british telecom? not much british going on..... it seems all BT do is pass the buck, but admit there in the wrong then do nothing about it its so frustrating in my business customer service is key, shame BT dont practise the same

Share this post


Link to post
Share on other sites

CEO BT retail: Ian Livingstone

Ianliivinstone@bt.co.

 

Try him he sorted problems for me.


Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

Share this post


Link to post
Share on other sites

Go for Ian Livingstone address the letter Strictly Private and Confiential

and send RD.


Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

Share this post


Link to post
Share on other sites

Thread moved to the correct forum


If I have helped you please leave me a message by clicking my star

 

1. Single Premium PPI Q&A Read Here

2. Reclaim mis-sold PPI

Read Here

3. Reclaim Loan & Credit Card Charges Read Here

4. The CAG Interest Tutorial

Read Here

5. Feel Bullied by Creditors or Debt Collectors?

Read Here

6. Staying Calm About Debt

Read Here

7. Thinking of a Full & Final Settlement?

Read Here

 

How To Upload Documents To Cag

Instructions

 

I DON'T GIVE ADVICE BY PM BUT IF YOU SEND ME A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER HELP THERE

 

 

 

Private message facilities are offered for users to communicate issues that are perhaps inappropriate for posting on the main forum. Site rules explain this in more detail.

 

If you receive a private message which you consider abusive, derogatory or otherwise inappropriate, whether it be about yourself or other members, please report it using the "report" icon

 

If you are approached (or have been approached) by private message with an offer of help "Off Forum" or with a view to asking you to visit another website, please inform the site team via the report icon, especially if this results in a request for a fee. Remember, this is for your own protection

my views are my own and are given in good faith to try and help people. Please seek professional advice on your case if necessary

 

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...