Hotel cancelled my reservation

[tee_jay]

Dear Forum,I made a one night reservation via agoda.com at the Mercure Piccadilly hotel in Manchester for this Friday. The booking was made in March and was fully confirmed and my credit card was debited. Late last night I received an email from agoda advising the hotel cannot honour the reservation and offered an alternative nowhere near the centre of Manchester. A friend also booked through the same channels but for two rooms and the same happened to his reservations.We are all going to Stone Roses on Friday and have bought rail tickets and after-show party tickets etc all in the centre of town. The alternative hotel was in Bolton which is too far away to consider it as an option.Agoda has offered a refund + 10% off future bookings (as if!!) - but we have had to spend a lot of time last night and today trying to arrange alternative accomodation in the centre of town at great expense.Can anyone help and let me know if we have any recourse for compensation etc.?Thanks,TJ

[assisted blonde]

What do the T&C's say about cancellations?

[tee_jay]

It seems the hotel was over-booked and Agoda should not have confirmed the booking - even though I made it in March!I cannot see anything in T&Cs about the hotel/booking agent cancelling other than this...from agoda.com (http://www.agoda.com/info/agoda_policies.html)Reservation GuaranteeReservations secured via Agoda are also now backed up with our Reservations Guarantee. If your confirmed reservation at the hotel (for which you have been issued a voucher) is not available or cannot be honored when you arrive to check-in and no other room types that you had booked are available, immediately contact our 24-hour Agoda Support Center at the contact number(s) listed on your hotel voucher. Our Agoda Customer Support Specialists will arrange a room at another convenient and comparable hotel. Agoda will cover your communication costs to our office, transfer fees and offer you a 10% discount on your reservation total amount.Should you not accept the alternative hotel, Agoda will refund to your account the reservation full amount plus an additional night (equivalent to the actual cost of a 1 night stay based on the original reservation, including any tax and service charges).Back to topCancellation PolicyUnless specifically mentioned otherwise in the cancellation policy, agoda does not charge a processing fee for cancellationsAny cancellations received after the cancellation due date specified in the confirmation email (including requests made within this period) are subject to a minimum of a 1 (ONE) night cancellation fee, unless you are notified otherwise in the confirmation email.Failure to arrive at your hotel will be treated as a late cancellation and will incur a minimum cancellation fee of one (1) night, or more, per room, unless otherwise specified in the confirmation email.Any changes to your reservation must be made through Agoda and not directly with the hotel. This applies to change of dates, extension of stay, early check out, delay of arrival or cancellation in full or in part. Any problems or questions on your reservation prior to arrival or during your stay at the hotel should be directed to our Agoda Customer Support Specialists. We must be notified of all cancellations within our normal office hours from 08:00-18:00 (GMT+7).