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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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LLoydsTsb, PPI payout delay *** Lloyds Cough within an hour After Threat of LBA***


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Good Afternoon, I want to start on a positive note about receiving PPI back from LLoydsTsb. In October last year after ringing them about PPI fraudulently sales (as I like to call it) I received 5 letters of offer, four for £1200 each,( which I received in November) and one for £8700. Now that I have got the niceties about Lloyds out of the way on to my gripe. As you may have already guessed I have yet to receive the £8700, I have spoken to the call handlers for Lloyds (bless them) many times over since receiving the offer letter and they have either lied every time I have rang to discuss the money still outstanding, or they really don't have a clue what has happened. As it has been 9 months now since I received the offer letter and wasn't going anywhere fast with my threats to Lloyds (going to my MP, sending the boys around (just kidding)) etc I thought I would give the FOS a crack at it. What a mistake that is, I had to give Lloyds a further eight weeks to reply with a new offer (nothing yet, due last week) and now I received a letter from the FOS and they have told me my case is being passed on to the Re-Address Team, which could take up to a year to be resolved. I was wondering if there is any other suggestions people may have on how I may go about trying to get my money back. cheers in advance

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I have had the same problem with Lloyds TSB. I accepted their offe3r in August 2011 and am still waiting for a paultry £371!!!! I have phoned them a million times and got lied to or fobbed off. I have involved the FOS (April 2012) and they have written to be saying that due to the backdate they too are in a queue for some resolve and they will get back to me in the next 3 months (this time is up in July 2012). I have also written a letter of complaint to Lloyds TSB, Customer Care PPI, Tredegar Park, Newport. NP10 8SB on 06.06.12 but never even received an acknowledgement of this.

In my frustration I have today written to Lloyds TSB, Compliance Department, Mountbatten House, Military Road, Chatham. ME4 4JF

I also received a reply from CAG last night advising to let Lloyds TSB know I wish to take them to Court which I am seriously considering if the Compliance Department do not respond to my letter sent today.

I hope this is of some help and wish you good luck in receiving back all your money!!!!!

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cheers Stetford1 I'm going to issue a 14 dayletter before action letter to them today as advised by ims21 will let you know how that goes, not holding my breath though the banks seem to get away with murder regarding the length of time they have to pay their honest customers back what they are owned. Shoe on other foot and all that and they would have deffo involved the courts by now time for them to taste their own medicine..

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Can't believe it, just spoken to Lloyds an hour ago, initially got the call centre abroad somewhere asked to be put through to the call centre in the uk and after threatening to issue a 14 day letter before action unless I receive my money I was passed to someone else who stated that my money plus interest would be in my account within the hour. I have just checked and blow me its there, now to put my PPI claim in for my mortgage, heres hoping thanks for your help, and never give up.. ;-}

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Yes thank you. I think I have gone as far as I can at the moment. Your help, patience and guidance has been invaluable and taken some of the frustration out of a powerless situation.

Please change the thread by all means to reflect this.

Once again many thanks:-)

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