Lombard Direct Personal Loan Insurance/RBS Loanguard - reclaim

[Mike_hawk]

Hi Gerri

 

Would you mind PM'ing me the name of the individual admitting the existence of loanguard please

 

Thanks

 

Phil

[Gerri h]

Hi,

 

Just checking in with an update. Things are ticking along nicely behind the scenes with lots of great advice on the best way to approach RBS when SAR's are returned. My plan for tomorrow, is to chase up everything that was sent out last week and make a general nuisance of myself. Thank you all once again for all your help and support. Will update tomorrow evening.

 

Cheers

G

[Gerri h]

Hi lovely people,

 

Recent developments on the Lombard Direct (RBS) loan.

 

This is the policy I tried to claim on at the same time as my overdraft insurance

and was told by Lombard at the time that I didn't have insurance to cover me for sickness.

 

I had sent off a copy of the settlement letter that I found by chance (but never used) from Lombard in 2007.

 

I got a response today from RBS PPI Customer Concerns saying how sorry they are that I'm unhappy (just a tad).

...also asking if I am subject to any fiduciary arrangements.

 

Not knowing if that meant the unlawful CCJ they have against me,

I called.

 

Was told they didn't know but to call Lombard Direct. Lombard Direct said they didn't know,

but as the letter came from RBS PPI Customer Concern Team, to call them (same old hamster wheel)

 

While on to Lombard Direct,

I asked the girl to check if there was a policy attached to that loan number...

..she gave me the policy number.

 

I explained that I had tried to claim when I was sick, but told I didn't have insurance to cover me.

It seems I had sent them a claim form (can't even remember doing this....all I recall is being told on the phone that I didn't have cover)

she had all of my hospital report, which she read through, but then said she didn't understand..

...all notes ect. were for sickness, but the actual refusal was for unemployment.

 

I explained that I had been on a contract abroad, with a UK company, but had to come home because I was sick.

 

She then explained that the reason my insurance would have been void was because I was working on contract.

I explained that I was never claiming for unemployment, but for sickness and had I not been sick, I would have still been working.

 

According to her, it's all the same......couldn't have used the policy for sickness.

I've asked her to send me Terms and Conditions.

 

I called FOS to ask what they thought and he recons what she is talking about is 'at point of sale'

and if I was in full time employment in the UK at the time I took out the loan (I was) the policy was valid.

 

Any ideas???

 

Thanks G

[Mike_hawk]

Hi Gerri

 

I'd like to say I'm shocked or slightly surprised but...... they are a pretty disgusting and shambolic outfit. The Fos are referring to status at commencement of policy, in simple terms you shouldn't be disadvantaged by a future event outside of your control.

 

Phil

[dx100uk]

time to get reclaiming then?

 

dx

[Gerri h]

Thanks for that guys,

 

I was beginning to think that the RBS were going to worm their way out of the whole Overdraft Loanguard Insurance debacle.

 

I'm thinking...

..do you think it may be best to hang fire till I also have confirmation that the Overdraft Loanguard Policy would have paid out..

...if they hadn't denied it's existence, and go after them for mishandling both policys' in court....

...which is where I may end up if they don't agree to clean up my credit report. G

 

p.s. my brain hurts.

[Mike_hawk]

I think it would be sensible to hold fire until you have all data. However; personal experience tells me you won't receive everything you should expect.

 

Keep tabs on the 40 days compliance period, when they fail to comply with the SAR [and they will fail] you'll need to press them again.

 

There's a couple of ways to approach some form of restitution when the time comes but you'll find you're in a far stronger position if you exhaust all avenues [possibly to incl the I.C.O and F.o.S] prior to seeking the courts intervention.

 

There's no simple or quick fix to this so you really should prepare yourself for the long game

 

Phil

[Gerri h]

Yes...I think the best course of action is to wait until I have all the info.

 

I know I'm going to have a battle on my hands trying to get them to untangle the mess, so I'll need to try and make some sense of it myself.

 

Thanks Phil

[Mike_hawk]

Meant to ask, who is your MP?

[Gerri h]

Nicola Sturgeon.....she's MSP. Do you think it would be worth getting in touch with her? She has a really solid law/money advice background.....this may just hit the right note with her, I've been thinking about it.

[Mike_hawk]

Definitely, I think you should get yourself along to one of her surgeries and start the ball rolling with gaining some additional support.

 

Phil

[Gerri h]

I think that may be a plan.....I was thinking that the problem wasn't quite serious enough to go to her with, but I s'pose, looking at the big picture, there might just be lot's of people out there who have been more damaged than I have by whatever this stupid mistake is that the RBS are making......I surely can't be the only one it's happened to in recent years.

[Mike_hawk]

Hi Gerri

 

To be honest, it was never a mistake by the bank....... they made a commercial decision to deny you relief to the product you'd faithfully paid for over a number of years, in your greatest time of need.

 

This will interest her far more than you may imagine.

 

Phil

[Mike_hawk]

Hi Gerri

 

Some more contact details for your list:

 

From: Taylor, Aileen (Group Secretary) [email protected]

Aileen Taylor 07748******

 

Currently on maternity leave, returns November

 

In her absence; Contacts are Jan Cargill on all Board and Corporate Governance matters, and Gary Stewart on all RBS Secretariat matters:

 

Jan Cargill - 0131 626 3860 ([email protected])

Gary Stewart - 0131 626 3957 ([email protected])

Phil