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Problem with a product installed


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I am posting on behalf of my client, who is also a good friend.


My Client decided to Change his bathroom into a shower room.


He purchased the products himself, but with my discount from a plumbing merchants I use.

The problem he has is that, the board he chose to install on the walls, where the shower enclosure

was to be fitted were faulty, but did not show up until after installation.


The shower boards installed have very small chips along one of the tongue and groove edges.

also the toungue and groove joints are not flush they dip.


The main supplier sent out there Representative to inspect the boards,and he agreed that there were defects

in the manufacturing of the board.

There response was as follows



Following your resent communication our representative J***** T***** has been to visit Mr C M*****

600mm tongue and groove Hydropanels .

On arrival he found chips along the edge of the panel, with this in mind we would collect the panels for credit.


This would be in full and final settlement of any claim, and would not include any re fixing costs .



They seem to ignore the joints that are not flush.

What they seem to forget is that it will cause damage to the plaster, the end panels have a chrome profile so this

may get damaged removing the boards,


Can any one please advise what cause of action we can take to resolve this matter, so my friend is not to much out of pocket

and resolved quickly.



Thanks in advanced



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