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H Samuel Wedding Rings


bumpersuze
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My partner and I looked online for wedding rings and found the ones we wanted (plain silver bands) on the H Samuel website

 

we went into the store to have a look at them.

 

We decided to buy them and we were told the store didn't have any in stock but could get them in a week or so

 

we decided that was fine as this was 8th june and our wedding isn't until 3rd july.

 

When we paid for them we were then told it could be up to 3 weeks!

we told them we needed the rings by 29th june staff member said that would be fine

and they would ring us to let us know when the rings arrived.

 

Today I start getting worried and cos I'm heavily pregnant and my partner was in town

 

He took the receipt and asked in store if the rings had arrived.

 

They said no and rang up dispatch who told them that they had my partners ring in stock but not mine and wouldn't have any till 6th July!!!

 

Being a man my partner hung around town till 5 30 trying to figure out a way to tell me without me going mental (according to him anyway lol).

 

If I were to ring the customer services tomorrow with all reciept details would I be able to get a refund pretty quick?

Now that I need to buy rings again I'm very annoyed.

 

My partner didn't ask for a refund while in the store because he didn't just wanted to get out there he was so angry:-x

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I will flag your thread for attention.

 

It beggars belief .. doesnt it !!!

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You don't meet the t+c of a chargeback*, just ask the retailer for a refund. I can't see how they would refuse being plain bands that are not personalised.

 

Feel free to post up the description of the rings (Metal, Colour, Width, Size and Style) and can try to be of help by finding an alternative for you.

 

 

*Part of the requirement on submitting a chargeback is to attempt to resolve with the retailer first, no attempt in this case has been made.

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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Hi bump

 

H Samuel have stores through out the country, the last thing they should do is let a customer down. Did they say they would call other branch's to see if another branch had it in stock? This is so basic, especially as they knew the dates and made a promise.

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That would be two Chargeback's then.

 

You don't meet the t+c of a chargeback*, just ask the retailer for a refund. I can't see how they would refuse being plain bands that are not personalised.

 

Feel free to post up the description of the rings (Metal, Colour, Width, Size and Style) and can try to be of help by finding an alternative for you.

 

*Part of the requirement on submitting a chargeback is to attempt to resolve with the retailer first, no attempt in this case has been made.

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That would be two Chargeback's then.

 

What??

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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P.s. don't expect Samuals to get the size right just had my wedding ring cut off by a & e

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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