Us Vs MBNA PPI reclaim

[heidi1]

Hi,

 

MBNA have sent a letter stating that PPI was added to the account at my husbands request, "At the time PPI was added to your a/c, you were eligble fro the cover (you stated on your app. form that you were a UK resident, in permanent employment and aged between 18 and 17). When you opted for PPI we did not offer advice about the policy, we provided you with info. only. In other words, yours was a non-advised sale. Having reviewed the info. you have provided, our processes and the disclosures which we made t oyou at the time, we are satisfied that you had sufficient info. to make your own evaluation of and decision about the product on offer. On this basis, I regret to advise that I am unable to uphold your complaint or issue a refund of the premiums paid."

 

Then it goes on to tell us to go to the ombudsmen if we are not happy, which clearly we are not!

 

Is there any point in pursuing this?

 

He (husband) had no idea what he was signing up for, cant remember doing it and had no idea that he even had it, I suppose it was done blindly, if indeed he did sign up for it as they say. He has never claimed on it, and has had this card for at least the last 12 yrs. (longer than he has been with me for!) so, what now?

 

Any advise, opinions etc welcomed, thank you very much

 

H

[ims21]

Hi

 

How was the application for the card done?

 

What reasons did you give in the fos questionnaire for the mis-sale?

 

Have you got a copy of the agreement showing that you selected the option for PPI?

[ims21]

Thread moved to PPI forum

[PPI Rani]

I had the same letter from MBNA i took it FOS and then MBNA settled before it went to the adjudicator. i got a seriously lg amount of dosh as my card went back to 1996, I would lodge a complaint with FOS and in meanwhile SAR MBNA so u can get an idea of whats owed, The guys on here are fab at guiding thru it and for the time it takes to do a few letters it should be well worth it

cheers

[heidi1]

Hi ims21

 

Thanks for your reply, basically he can't remember how he originally applied for the card it was that long ago, he doesn't have a copy of the agreement and there was no FOS or SAR or anything sent so no reason was given for the mis-selling of PPI. He rang them up and asked if there is PPI on his account, and this is the response we got :S

 

What do you think? any chance of pursuing it?

 

Thanks again

 

Heidi

[heidi1]

PPI Rani thank you for your reply, thats very encouraging news, well done you

[heidi1]

oops just seen the typo in the letter, *aged between 18 and 70* hahaha, 18 and 17, he wishes haha

[ims21]

Sounds like a fob off to me. All he has done is asked whether he had PPI and they have written back and said he can't claim it back. That is without any formal claim having been lodged.

 

If it were me I would SAR MBNA to get as much detailon the account as possible. Template for SAR is in the CAG library. Cost is £10 and they will have 40 days to comply. From the data that comes back, as Rani says, it should be possible to work out how much you are due back.

 

In the meantime, pop along to the fos website and download a copy of the consumer questionnaire ready for completion.

 

You will end up sending a completed fos questionnaire to the lender together with a copy of the spreadsheet and a brief covering letter requiring refund.

 

If you have a look in the PPI stickies you will find one with "Notes for Claimants"...have a read of it a it will give you some useful information on mis-selling reasons

[heidi1]

You are a STAR, thank you so much

 

I'll get onto it now while I still have ink left in the printer

 

Heidi x