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    • His financial situation isn’t great, and the landlord has made lots of things up. The things he’s put isn’t true at all. My friend did tell the full truth with incoming and outgoing, I helped him fill in his form and he checked bills etc. to make sure it was right. His wage is ok, but not as good as the landlord thinks it is,  and he doesn’t have anything spare. How much are they likely to take from him? Should he send any reply?  the letter just says to take the court letter with him. 
    • Hi welcome to the Forum.  If a PCN is sent out late ie after the 12th day of the alleged offence, the charge cannot then be transferred from the driver to the keeper.T he PCN is deemed to have arrived two days after dispatch so in your case, unless you can prove that Nexus sent the PCN several days after they claim you have very little chance of winning that argument. All is not lost since the majority of PCNs sent out are very poorly worded so that yet again the keeper is not liable to pay the charge, only the driver is now liable. If you post up the PCN, front and back we will be able to confirm whether it is compliant or not. Even if it is ok, there are lots of other reasons why it is not necessary to pay those rogues. 
    • Hi 1 Date of the infringement  arr 28/03/24 21:00, dep 29/03/24 01.27 2 Date on the NTK  08/04/2024 (Date of Issue) 3 Date received Monday 15/04/24 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012?  Yes 5 Is there any photographic evidence of the event? Yes 6 Have you appealed? [Y/N?] post up your appeal] No  7 Who is the parking company? GroupNexus 8. Where exactly [carpark name and town] Petrol Station Roadchef Tibshelf South DE55 5T 'operating in accordance with the BPA's Code of Practice' I received a Parking Charge letter to keeper on Monday 15/04/24, the 17th day after the alleged incident. My understanding is that this is outside the window for notifying. The issue date was 08/04/2024 which should have been in good time for it to have arrived within the notice period but in fact it actually arrived at lunchtime on the 15th. Do I have to prove when it arrived  (and if so how can I do that?) or is the onus on them to prove it was delivered in time? All I can find is that delivery is assumed to be on the second working day after issue which would have been Weds 10//04/24 but it was actually delivered 5 days later than that (thank you Royal Mail!). My husband was present when it arrived - is a family member witness considered sufficient proof?
    • lookinforinfo - many thanks for your reply. It would be very interesting to get the letter of discontinuance. The court receptionist said that the county court was in Gloucester 'today' so that makes me think that some days it is in Gloucester and some days its in Cheltenham, it was maybe changed by the courts and i was never informed, who knows if DCBL were or not. My costs were a gallon of petrol and £3.40 for parking. I certainly don't want to end up in court again that's for sure but never say never lol. Its utterly disgusting the way these crooks can legally treat motorists but that's the uk for you. I'm originally from Scotland so it's good that they are not enforceable there but they certainly still try to get money out of you. I have to admit i have lost count of the pcn's i have received in the last 2 yr and 4 months since coming to England for work, most of them stop bothering you on their own eventually, it was just this one that they took it all the way. Like i mentioned in my WS the the likes of Aldi and other companies can get them cancelled but Mcdonalds refused to help me despite me being a very good customer.   brassednecked - many thanks   honeybee - many thanks   nicky boy - many thanks    
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vodafone contracts **AWAITING OP UPDATE**


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Hi i have 6 contracts with vodafone i pay £250 a month for the pleasure but lately i cant get no.signal or internet coverage i need constant coverage for my buisness.

i phoned vodafone useless!! i then emailed through the complaints procedure and its been 4 days and no reply even though they say they will respond in 48 hours.

1- is there anything that i can.do about this?

2- can i ask for partial refund as not getting what im paing for?

 

thankyou any help would be appreciated xd

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Hi

 

There is a vodafone rep on this site.

 

Use this method to get Lee on board with your query

 

Hi CAG members,

We thought it would be nice to introduce ourselves and to assure you all that our presence on CAG is with the very best of intentions.

vodafone UK has recently introduced a dedicated Web Relations Team which is keen to seek out customers who’re having difficulties with their accounts and feel that they have no other place to turn to than CAG and other consumer forums and blogs.

Naturally, it’s not possible for us to help directly with account specific queries on CAG and as such we would encourage those members who feel we can help them to contact us privately at [email protected] ne.co.uk quoting ‘WRT135 – CAG Forum’ in the subject line to ensure that it reaches the Web Relations Team.

When emailing us we would also ask that you either provide us with a link to your post or thread – if you’ve posted in another member’s thread please also provide your CAG username so that we can check what your query is.

 

When you have done that you will receive back a reference number which you should post on this thread and Lee will be able to track it.

 

I'll also move your thread to the correct forum

 

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Hi Xdieseldogx,

 

Thanks for making me aware of your concerns here.

 

In the first instance I'd recommend following the guidance on our eForum here for further assistance with this.

 

Having also checked our emails I can confirm that I've received yours and so will get back to you as soon as possible.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

 

 

 

 

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I wonder if this issue relates to this news item:

http://www.bbc.co.uk/news/technology-18355569

 

Sharing masts generally means each company gets to turn half of their masts off IMHO :p

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

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Might be locutus, tbh I'm so angry I could throw my phones in the river down the road! I received a email from lee voda rep he then rang I couldn't answer so I arranged with lee a time (6pm) for a colleague of his to ring me regarding this and surprise surprise did they ring did they fu&&. If I don't pay my bills u recon they be so relaxed I doubt it.

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I receive my latest phone bill, which one of the FOUR phones I have with Vodafone one is for my daughter, which has been very high for the last few months.

 

Saturday evening I spent 72 minutes trying to speak with someone, twice being disconnected, the last call at 38 minutes waiting to get through to find out the offices are now shut.

 

This morning I ring and spend 53 minutes on the phone talking (at least) to various people. What I was asking to happen is that my daughter's number is reverted back to Pay as You Go, immediately without paying the £39.26 termination charge, the contract terminates early August.

 

I was promised a call back which has not happened, did I think I would get one actually yes, but now I don't think Vodafone give a hoot about me or my contracts, or as it may be any one else, providing they get their money and obviously don't pay their taxes correctly.

 

After speaking with several people it is blatantly obvious that, whilst I understand that I would be in breach of contract by asking such to happen, Vodafone will not help me in this occasion. I have two other phones at end or near end of contract which I will now be moving to other providers, unfortunately I have a phone that is 18 months away from that delight of moving away from Vodafone.

 

Since I have been back in the UK, 2006 I have had 4 pay as you go phones all now converted to contracts in 2007, 8 and 9, and having been a very loyal customer, which it seems does not stand any stead with Vodafone. I am now being told that I can't terminate until I am with the 30 day period, which then means I can't terminate correctly, as it will run through another 30 day period.

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Paul, ask for your PAC, simple as that. When your minimum term is up, port your number to another supplier. That way your contract ends at a time and date that is convenient to yourself, If you choose to port before your minimum term is up, they will send you a bill for what is outstanding.

 

If you have any trouble, tell them Ofcom rules state then have to provide your PAC upon request regardless of any minimum term commitments.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

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If you are up to it, you could challenge their early termination charges. They would be charging for something not supplied - ie usage. You might want to consider paying first then reclaiming via the courts. You might be able to use their cessation to provide a service as a reason to say that VF are in breach of contract.

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Does anybody know who I can put a complaint into as I have tried email no reply and the rep (lee) promises to get some1 to ring me and they don't bother either.

 

Hi Xdieseldogx,

 

Please accept my apologies for the delay here.

 

As I've been out of the office since I emailed you this is the first opportunity I've had to follow up on your query.

 

Having checked things today I can see that one of my colleagues has now been in touch to discuss this further with you.

 

Should you require any further assistance please let us know.

I receive my latest phone bill, which one of the FOUR phones I have with Vodafone one is for my daughter, which has been very high for the last few months.

 

Saturday evening I spent 72 minutes trying to speak with someone, twice being disconnected, the last call at 38 minutes waiting to get through to find out the offices are now shut.

 

This morning I ring and spend 53 minutes on the phone talking (at least) to various people. What I was asking to happen is that my daughter's number is reverted back to Pay as You Go, immediately without paying the £39.26 termination charge, the contract terminates early August.

 

I was promised a call back which has not happened, did I think I would get one actually yes, but now I don't think Vodafone give a hoot about me or my contracts, or as it may be any one else, providing they get their money and obviously don't pay their taxes correctly.

 

After speaking with several people it is blatantly obvious that, whilst I understand that I would be in breach of contract by asking such to happen, Vodafone will not help me in this occasion. I have two other phones at end or near end of contract which I will now be moving to other providers, unfortunately I have a phone that is 18 months away from that delight of moving away from Vodafone.

 

Since I have been back in the UK, 2006 I have had 4 pay as you go phones all now converted to contracts in 2007, 8 and 9, and having been a very loyal customer, which it seems does not stand any stead with Vodafone. I am now being told that I can't terminate until I am with the 30 day period, which then means I can't terminate correctly, as it will run through another 30 day period.

 

Hi Paul,

 

It's disappointing to read about your recent experience but thanks for making me aware of it.

 

To enable me to take a closer look at things for you could you email me with the relevant details via the Contact us form here quoting the code WRT135 - CAG Forum in the subject line?

 

Once sent you'll receive an automated reply with a reference number. To ensure that it reaches me could you update the thread with this and I'll get back to you as soon as possible?

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

 

 

 

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  • 1 month later...
Guest Heidi Vodafone Rep

Hi Xdieseldogx,

 

Lee is currently out of the office and so I will pick this up in his absence.

 

Could you let me know your email reference number so I can take a further look into this.

 

Many thanks,

 

Heidi

Web Relations Team

Vodafone UK

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