Jump to content


  • Tweets

  • Posts

  • Our picks

    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

Laptop accidental damage proof? - ** RESOLVED **


Please note that this topic has not had any new posts for the last 3126 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

4 keys on my laptop have stopped working

- now , my techie friend's guess is some form of spillage has caused it.

 

It is under warranty for accidental damage .

 

I informed tech support and they said ask my kids if anyone was responsible

- but does it matter if it was my kids, the cat, next door neighbour??? -it's accidental damage.

 

Tech support said "so you're not sure" (even so will anyone admit to it?- and is that relevant???).

 

Tech support themselves have offered no solution/reason as to why 4 keys have stopped working.

...er how about ....accidental damage

(Techie friend has tried to clean keys but no success)

 

Tech support pass on to claims company but the tech guy was saying

" See problem is you're not sure it is accidental damage"

 

-Sorry for been a dozo as i have never used an accidental damage claim before

and how they exactly work but i don't see why any of this is relevant

-they should replace keyboard asap surely?

Link to post
Share on other sites

sorry who is you claim with ?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Hi there. Quite a simple one - the insurance for accidental cover will be solely for that. Whereas, if there has been no accidental damage caused, it will be covered under a separate manufacturer's warranty.

 

You can also claim under the Cinsumer Protection Act 1987

Link to post
Share on other sites

If everyone claimed, for every minor issue, the Insurer would either add so many exclusions or increase the premium to such a level, that is not worth taking it out. So they will try to avoid most claims, unless they have evidence of damage which definitely is covered by the policy. Therefore they may require the laptop to be inspected.

 

On my laptop, at the top of the keyboard, there are about 5 little retaining pegs. With a very small screwdriver or tweezers, you can move these pegs and lift the keyboard off for cleaning. Because getting dirt in behind the keys is a problem that affects most laptops, I would be surprised if most Laptops, did not have an easy way of removing the keyboard for cleaning.

 

If you have already tried cleaning the keyboard and this has not worked, try phoning the laptop manufacturers helpline to see if they know what the problem might be.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites
Not liquid spillage wont and I think you will find that excluded from accidental cover.

 

Having had a quick online look most seem to actually cover liquid spills

So i don't understand " See problem is you're not sure it is accidental damage" .

You see i have spoke before to tech support guy -He gives a bad vibe and i simply do not trust him. He is "guiding me" to say the "wrong thing"

Link to post
Share on other sites

what company is this please curry/pcworld?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

No not them

I don't know details of claim company because idiotic tech support give me details of 2(compuclaim and JD )- and both say my details are not on their system

Not sure why company is relevant anyway - but me new to all this

Did'nt think what appears quite simple was such a grey area.

Link to post
Share on other sites

ok next try

 

WHERE did you buy the product?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Had a word with CAB,and as i suspected, they say cause or knowledge of damage is totally irrelevant to accidental claim (or .........am i missing the point )

Edited by tali
Link to post
Share on other sites
Had a word with CAB,and as i suspected, they say cause or knowledge of damage is totally irrelevant to accidental claim (or .........am i missing the point )

 

Knowledge not so much, but cause is - it needs to be accidental damage (so not mechanical breakdown, design fault or wear and tear) - something cause in a sudden incident.

 

That said, if they inspect the laptop, it will be very clear if there's liquid damage so I wouldn't worry too much about it at this stage.

Link to post
Share on other sites
Knowledge not so much, but cause is - it needs to be accidental damage (so not mechanical breakdown, design fault or wear and tear) - something cause in a sudden incident.

 

That said, if they inspect the laptop, it will be very clear if there's liquid damage so I wouldn't worry too much about it at this stage.

 

I emailed complaint - and tech support were onto to it pronto -everything sorted :)

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...