Laptop accidental damage proof? - ** RESOLVED **

[tali]

4 keys on my laptop have stopped working

- now , my techie friend's guess is some form of spillage has caused it.

 

It is under warranty for accidental damage .

 

I informed tech support and they said ask my kids if anyone was responsible

- but does it matter if it was my kids, the cat, next door neighbour??? -it's accidental damage.

 

Tech support said "so you're not sure" (even so will anyone admit to it?- and is that relevant???).

 

Tech support themselves have offered no solution/reason as to why 4 keys have stopped working.

...er how about ....accidental damage

(Techie friend has tried to clean keys but no success)

 

Tech support pass on to claims company but the tech guy was saying

" See problem is you're not sure it is accidental damage"

 

-Sorry for been a dozo as i have never used an accidental damage claim before

and how they exactly work but i don't see why any of this is relevant

-they should replace keyboard asap surely?

[dx100uk]

sorry who is you claim with ?

 

dx

[erimus1]

Hi there. Quite a simple one - the insurance for accidental cover will be solely for that. Whereas, if there has been no accidental damage caused, it will be covered under a separate manufacturer's warranty.

 

You can also claim under the Cinsumer Protection Act 1987

[Conniff]

Not liquid spillage wont and I think you will find that excluded from accidental cover.

[rebel11]

Thread has been moved to the correct forum.

[unclebulgaria67]

If everyone claimed, for every minor issue, the Insurer would either add so many exclusions or increase the premium to such a level, that is not worth taking it out. So they will try to avoid most claims, unless they have evidence of damage which definitely is covered by the policy. Therefore they may require the laptop to be inspected.

 

On my laptop, at the top of the keyboard, there are about 5 little retaining pegs. With a very small screwdriver or tweezers, you can move these pegs and lift the keyboard off for cleaning. Because getting dirt in behind the keys is a problem that affects most laptops, I would be surprised if most Laptops, did not have an easy way of removing the keyboard for cleaning.

 

If you have already tried cleaning the keyboard and this has not worked, try phoning the laptop manufacturers helpline to see if they know what the problem might be.

[tali]

Not liquid spillage wont and I think you will find that excluded from accidental cover.

 

Having had a quick online look most seem to actually cover liquid spills

So i don't understand " See problem is you're not sure it is accidental damage" .

You see i have spoke before to tech support guy -He gives a bad vibe and i simply do not trust him. He is "guiding me" to say the "wrong thing"

[dx100uk]

what company is this please curry/pcworld?

 

dx

[tali]

No not them

I don't know details of claim company because idiotic tech support give me details of 2(compuclaim and JD )- and both say my details are not on their system

Not sure why company is relevant anyway - but me new to all this

Did'nt think what appears quite simple was such a grey area.

[dx100uk]

ok next try

 

WHERE did you buy the product?

 

dx

[tali]

Had a word with CAB,and as i suspected, they say cause or knowledge of damage is totally irrelevant to accidental claim (or .........am i missing the point )

Edited June 22, 2012 by tali

[TSx]

Had a word with CAB,and as i suspected, they say cause or knowledge of damage is totally irrelevant to accidental claim (or .........am i missing the point )

 

Knowledge not so much, but cause is - it needs to be accidental damage (so not mechanical breakdown, design fault or wear and tear) - something cause in a sudden incident.

 

That said, if they inspect the laptop, it will be very clear if there's liquid damage so I wouldn't worry too much about it at this stage.

[tali]

Knowledge not so much, but cause is - it needs to be accidental damage (so not mechanical breakdown, design fault or wear and tear) - something cause in a sudden incident.

 

That said, if they inspect the laptop, it will be very clear if there's liquid damage so I wouldn't worry too much about it at this stage.

 

I emailed complaint - and tech support were onto to it pronto -everything sorted

[honeybee13]

Well done, I'm pleased it's a good outcome and will alter your thread title to reflect your success. Thank you for letting us know.

 

My best, HB