Jump to content


  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Laptop accidental damage proof? - ** RESOLVED **


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4366 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

4 keys on my laptop have stopped working

- now , my techie friend's guess is some form of spillage has caused it.

 

It is under warranty for accidental damage .

 

I informed tech support and they said ask my kids if anyone was responsible

- but does it matter if it was my kids, the cat, next door neighbour??? -it's accidental damage.

 

Tech support said "so you're not sure" (even so will anyone admit to it?- and is that relevant???).

 

Tech support themselves have offered no solution/reason as to why 4 keys have stopped working.

...er how about ....accidental damage

(Techie friend has tried to clean keys but no success)

 

Tech support pass on to claims company but the tech guy was saying

" See problem is you're not sure it is accidental damage"

 

-Sorry for been a dozo as i have never used an accidental damage claim before

and how they exactly work but i don't see why any of this is relevant

-they should replace keyboard asap surely?

Link to post
Share on other sites

sorry who is you claim with ?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Hi there. Quite a simple one - the insurance for accidental cover will be solely for that. Whereas, if there has been no accidental damage caused, it will be covered under a separate manufacturer's warranty.

 

You can also claim under the Cinsumer Protection Act 1987

Link to post
Share on other sites

If everyone claimed, for every minor issue, the Insurer would either add so many exclusions or increase the premium to such a level, that is not worth taking it out. So they will try to avoid most claims, unless they have evidence of damage which definitely is covered by the policy. Therefore they may require the laptop to be inspected.

 

On my laptop, at the top of the keyboard, there are about 5 little retaining pegs. With a very small screwdriver or tweezers, you can move these pegs and lift the keyboard off for cleaning. Because getting dirt in behind the keys is a problem that affects most laptops, I would be surprised if most Laptops, did not have an easy way of removing the keyboard for cleaning.

 

If you have already tried cleaning the keyboard and this has not worked, try phoning the laptop manufacturers helpline to see if they know what the problem might be.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

Not liquid spillage wont and I think you will find that excluded from accidental cover.

 

Having had a quick online look most seem to actually cover liquid spills

So i don't understand " See problem is you're not sure it is accidental damage" .

You see i have spoke before to tech support guy -He gives a bad vibe and i simply do not trust him. He is "guiding me" to say the "wrong thing"

Link to post
Share on other sites

what company is this please curry/pcworld?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

No not them

I don't know details of claim company because idiotic tech support give me details of 2(compuclaim and JD )- and both say my details are not on their system

Not sure why company is relevant anyway - but me new to all this

Did'nt think what appears quite simple was such a grey area.

Link to post
Share on other sites

ok next try

 

WHERE did you buy the product?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Had a word with CAB,and as i suspected, they say cause or knowledge of damage is totally irrelevant to accidental claim (or .........am i missing the point )

Edited by tali
Link to post
Share on other sites

Had a word with CAB,and as i suspected, they say cause or knowledge of damage is totally irrelevant to accidental claim (or .........am i missing the point )

 

Knowledge not so much, but cause is - it needs to be accidental damage (so not mechanical breakdown, design fault or wear and tear) - something cause in a sudden incident.

 

That said, if they inspect the laptop, it will be very clear if there's liquid damage so I wouldn't worry too much about it at this stage.

Link to post
Share on other sites

Knowledge not so much, but cause is - it needs to be accidental damage (so not mechanical breakdown, design fault or wear and tear) - something cause in a sudden incident.

 

That said, if they inspect the laptop, it will be very clear if there's liquid damage so I wouldn't worry too much about it at this stage.

 

I emailed complaint - and tech support were onto to it pronto -everything sorted :)

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...