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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Toothfairy/Northern Debt Recovery/Marshall Hoares/Appleton Massey Solicitors


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Today I received a letter from Appleton Massey stating that I owed Northern Debt Recovery £714, after taking a loan of £200 out with Toothfairy back in April.

Unfortunately, I had to quit my job not long after taking the loan, hence my being unable to repay.

I called the number on the letter, which put me through to Marshall Hoares (when I said I was confused by all the companies involved, the man on the phone became very aggressive indeed, glad I recorded the call!), anyway, I asked for a statement of the account which he ‘emailed’ to me (haven’t had it – funny that).

He explained later in the conversation that they have the ‘complete right of law’ to add all the charges that they have done, and told me ‘when you signed the agreement, in the terms and conditions it says blah blah blah’...

As he sent the email twice, but I didn’t receive it, I made him read out the charges;

26/4 - £36

10/5 - £36

25/5 - £36

24/5 - £10

7/6 - £200

7/6 - £10

7/6 - £150

7/6 - £36

20/6 - £36

I informed him that as a student, I will only be getting my loan in September, so cannot make payment. He said they could accept £400 today, £200 per month for £600 or £100 per month from 1st July totalling £700.

He then went on to say that he was going to refer my case to the fraud department as he did not believe that I was working at the time of my taking out the loan, as he had asked me when I finished my job and I said I wasn’t sure, eventually getting out of me ‘I don’t know, middle’, to which he replied ‘well that would have been between the 17th and (whenever), and you took this loan out on 28th.’ My last day of working was actually the month AFTER I took out the loan, I have realised.

Can they *really* add on all these charges?! They are difficult to get in touch with, and I don’t usually make calls to such people, but they are saying that they have made calls, sent emails and text messages, none of which I have received in the first place!!

Any advice on the matter will be muchly appreciated!

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Advice? Ignore them and never speak to them on the phone. From now on, only communicate in writing. start communicating with sc /tf again. Ignore the dcas as the have zero legal powers to do anything.

 

If you have recorded the call then you must file a formal complaint with the oft, trading standards and also co tact Stella creasy mp. They will be very happy to listen to firm evidence about what these sharks are doing. the oft is also collecting information on them as they already have been actioned before.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Renegade will know about my situation.

 

I just received a letter from Appleton Massey Solicitors ACCUSING me of ignoring everything from TFF, NDR and MHB - I have proof that I didnt not once ignore the utter despicable humans.

 

Not sure what to do now in terms of contact AMS?

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Send a simple letter back saying they are outright lying, include copies as proof of what you say, send the letter by recorded delivery, keep a copy for your own records, and then report the DCA to all relevant authorities.

 

Don't go into length with the letter, simply deal with facts, include proof, send, report and ignore.

 

WHat they are doing is normal tactics for a DCA. They are simply trying to harass and bully you into backing down and giving in to everything they say.

  • Confused 1

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Its AMS that are chasing me not the DCA now.

 

I will do what you say tomorrow. I have told them repeatedly I will be paying whatever I owe (which is the repayment amount) in two installments - first is due on 1st July.

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AMS are nothing more than glorified DCA's. Regardless, they have no legal rights to the debt. Tell them to take a long jump off a short pier.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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If the debt was already with a DCA, and you disputed what they said, and they try passing it on yet again, then thats a big no-no. In that case, send them http://www.consumeractiongroup.co.uk/forum/content.php?426-A-letter-when-the-account-has-been-passed-to-another-debt-collection-agency edited of course.

 

They cannot keep passing the debt around while it is in dispute.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Can anyone help regarding the charges they have added? Can they do this? I mean, adding £396 in just one day?!?!? Is this legal?

 

The MP suggested deals with PDL companies, not the DCA sp she's not interested, plus sending the recording on is not really going to help my situation.

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Can anyone help regarding the charges they have added? Can they do this? I mean, adding £396 in just one day?!?!? Is this legal?

 

The MP suggested deals with PDL companies, not the DCA sp she's not interested, plus sending the recording on is not really going to help my situation.

 

The simple answer is they can add what they want. It matters not, you won't be paying them.

 

Although they say you agreed to the charges as they are in there T&C's, in they are unlawful they'll never be able to get you to repay them!

 

If you want to pay this debt, only pay what you borrowed and 1 months interest!

 

Jogs

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The simple answer is they can add what they want. It matters not, you won't be paying them.

 

Although they say you agreed to the charges as they are in there T&C's, in they are unlawful they'll never be able to get you to repay them!

 

If you want to pay this debt, only pay what you borrowed and 1 months interest!

 

Jogs

 

Thanks! That's what I wanted to know! I have no issue with paying what I owe, but on an original loan of £200, those charges are a teeny bit crazy!!

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Pay what you actually owe and tell them them to take you to court for the rest. if they do so we can help you with a defence. personally i think this company are doing a last grab attempt at cash since they already have restrictions on them by the oft, and it looks like they could have an even bigger investigation about to happen.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Ok, so I have written this letter to Toof Fairy -

After speaking to a ‘gentleman’ at Marshall Hoares on Wednesday 20th June 2012, the contents of which were recorded and have been forwarded to the OFT and Trading Standards, I received an undated letter from yourselves laying out the terms and conditions of the original loan, along with your bank/payment details and threats of bailiffs and CCJ’s.

Please note that as mentioned in the phone call to Marshall Hoares (I actually thought I was calling Northern Debt Recovery – as stated in the letter from Appleton Massey Solicitors), I am a student, and as such, do not have masses of disposable income that I can fling your way to pay off what I see as unlawful charges.

I am, however, happy to pay off what I owe, which is the original £200 loan, plus one month’s interest, calculated at 9% (£18) for every 7 days, as per the undated letter I received from yourselves on Saturday 23rd June 2012. By my calculations, this amounts to £272.

Despite what the gentleman at Marshall Hoares said, at no point have I ever said I will not pay what I owe. He also said he believes I was committing fraud by taking out the loan, and was referring the matter to his ‘Fraud Team’. I find this highly amusing, as I feel there is serious fraud being committed on your part by adding charges amounting to some £442 over and above the original loan amount and one month’s interest! I asked for a statement of the account to show all charges added to the account, which the gentleman supposedly sent to my email TWICE. I have not yet received this.

As I say, I am happy to pay off what I owe - £272, at a rate of £10 per month, payable from Friday 29th June 2012 to the bank account you specified in your undated letter received by me on Saturday 23rd June 2012. I shall set up a payment to automatically leave my bank account on the 29th of each month thereafter until the total of £272 has been paid.

I trust this makes my position very clear.

 

Edited by katiepotatie
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Edit your real name from that post katiepotatie. It could be used by the PDL to identify you and harass you even more.

 

Also, since they accused you of fraud, you MUST report them to the OFT. Wonga were already sanctioned for the exact same thing. Coupled with the very strange business management and operating practices of this group of companies, it could be their downfall.

 

HOWEVER, you MUST report them so the OFT has more information to assert their investigation on.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Bugger, thanks for that, just copied & pasted it all! ;)

 

I have written an email with the recording of the phone call to the OFT, and my local and their local trading standards offices, stating that I don't want advice, I think it evidence in the unfair trading practices of TF and their associated companies.

 

Fingers crossed that the B'stards get brought down. Bloomin' BULLIES!

 

And I HATE bullies...

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Basically, took out an original loan of £100 with SpeedCredit*, with interest it got to £196, then it got passed to NDR and the total skyrocketed to £561 [which also doesnt add up with the sums they've put in the letter]

 

We've rung them and agreed that the debt would be cleared if we paid £200 by 26-06-2012, but a week later we got a letter from AMS saying that we've made no effort to make payments, or an 'acceptable arrangement for repayment'.

AMS have also said that unless the amount is paid in FULL by the 26th they will issue County Court Proceedings against us.

 

I've noted advice about only paying the loan amount plus one month interest, which seems fair, but as I havent seen anything on court proceedings it's starting to worry me. Should I take it more seriously because it's from a solicitor, or should I treat it the same as any other DCA's?

 

Any help or advice you could give me would be hugely appreciated.

Letter7

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If you rang then, i hope you recorded the call. This group of companies is well known for denying anything was ever said on the phone, or will say someone answered the call who was unauthorised to deal with your issue.

 

Could you post your issue in the toothfairy forum? This will allow us to help you without crossing somebody elses thread. We can then give you specific advice that wont mix with advice to others.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Hi al,

 

Im replying on this thread as I have been in a similar situation and have no idea what to do! I left university and having not got a job I have no income apart from JSA. I start university again in September so will have my student loan by then. However I took a loan out with them in December and it was January I left. I tried to contact them about a cheaper payment plan than 150 pounds but they said no. Now im get these emails from them and Im freaking out! How do I go about to deal with this?

 

 

 

BY LETTER AND EMAIL

 

Online payment ID: [EDIT]

Outstanding amount: 1100

 

Letter of Instruction & Notice Reminder

 

Reference: [EDIT]

Client: ToothFairy Finance Ltd - ToothFairy Pay Day Loan***

Client Ref: [EDIT]

 

Date: 28/06/2012

 

Dear [EDIT]

 

We are writing to give you formal notice that ToothFairy Finance Ltd - ToothFairy Pay Day Loan*** has legally assigned the rights of the above debt to Marshall Hoares Bailiffs. This means that Marshall Hoares Bailiffs Limited now legally own this debt.

 

YOU WILL HAVE OR WILL SHORTLY RECEIVE A HOME VISIT

 

We intend to pursue you fully for all outstanding sums (GBP 1100) including any fees we incur collec ting this debt. Payment in full must be received no later than 17:00 to avoid further door collection fees being added to your file. DO NOT IGNORE OR THIS WILL COST YOU MORE

 

Debt GBP 760

Missed Payment Fee 1 (day 29) GBP 10

NDR Accept Case File GBP 200

Missed Payment Fee 2 (day 43) GBP 10

Solicitors - Case Preparation GBP 150

Closing Amount Discount GBP 82

 

Repayments todate GBP 112

Total GBP 1100

 

TAKE NOTICE: You should accept this letter as formal notification that unless payment is received within 4 days then your account will be fast-tracked and considered for the following:

 

Consequences of inaction:

1. Court Judgement legal action will be automatically started in the County Court for recovery of the full amount outstanding. Any such proceedings will include additional claims for legal costs and interest which will increase the amou nt you will be required to pay.

2. Warrant of execution will be applied for to enable us to seize goods at your addresses and or an attachment of your earnings.

3. Register of Judgements any judgement will be entered in a public register, the Register of Judgements, Orders and Fines Credit Reference Agencies, who will supply them to credit grantors and others seeking information on you financial reputation. This will make it very difficult for you to get credit.

4. Credit reference ToothFairy Finance Ltd have already advised the Credit Reference Agencies of your DEFAULT. This may seriously affect your ability to obtain credit in the future. Once the balance is paid in full, only then will the default be shown as “Default Satisfied”.

 

 

 

Hope someone can help!

 

Thanks

 

RJM

Edited by ims21
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You are on benefit. They get £1 a month no negotiations. They would be wasting their time going to court as a judge would most likely wipe the charges and interest and tell you to pay even less. Benefits are for living on. Not for bills.

 

 

Btw, they would have a very hard time justifying those charges in court if you contested them.

 

I wouldn't be surprised if they offered a discount soon which comes to the amount the charges do.

 

Get that letter to the oft and issue a formal complaint with the pdl so you can get their final response and get the his involved. The oft seem to be building a pretty big case against them atm. Especially since they were already actioned before.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Thanks all! Sorry to be a pain but who would I write to about this in oft and pd and what would I say? And does anyone have any contact information? In regards to toothfairy/marshall hoares, how do I go about dealing with them? Im still getting emails saying they are coming to my house as I posted in my previous email.

 

Thanks again, Im just useless with this stuff! haha

 

RJM

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Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Oft don't deal with 'personal' disputes, as far as I can tell, they are collecting information on companies, so although it may not be of direct help to you, it is really important that you report them!

 

As far as Marshall Hoares, I have stopped dealing with them and only copy them in on what I have sent to Toothfairy only.

Edited by katiepotatie
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I am in an IVA

 

I phoned toothfairy after receiving an email saying that they was going to pass my file on to an debt recovery agent.

 

I explained that my IVA had been accecpted , But because I took out a loan out they said that I had no intention of paying the loan back and the will now pass it on to a fraud agent??

 

I keep getting emails saying they are going to pass my file on to a debt recovery agent and also got a letter from them today telling i have to pay so a date of they will take further action, I.E. CCJ, court action etc....

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