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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Short Assured Tenancy

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Hello all,

some advice please.


We have lived in our current home for almost 5 years on annual SAT's. when we last renewed we gave verbal notice of our intention to purchase our own home and negotiated a month-by-month arrangement with 2 months notice to quit.

We have purchased a new home with an entry date of 31/8/12 and have given more than the required notice to our landlord. Notice has been accepted.


The acceptance of our notice came with a message that the landlord intends to put up marketing boards and give us posters to display " for let". In addition the landlord assumes that the property can be marketed and viewed during our tenancy with or without our agreement.


We have always had a good working relationship with our landlord but now feel this intrusive.We will not unreasonably deny access but equally do not wish the landlord or agent showing their rental vehicle(our home) to strangers prior to the end of our private arrangement.


How do we stand? and any practical advice please.

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If it was me I'd go along with the landlord. I'd think of the bigger picture and go along the lines that you and the landlord have had a good relationship throughout the tenancy and you'd wish that he'd have the same relationship with future tenants. So my thinking is why sour that relationship he has with you which may then impinge upon his relationship with the next tenant he has in.


Its not just about your relationship with the landlord, but also about the relationship he will have with future tenants.


Its a two-way relationship, and if it really isn't going to affect your life so much then as you have had a good relationship with the landlord then why try to create a situation where he has a void, and therefore increases the rent for the next tenant to cover that void period?

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Thank you for your comments.


We're generally in agreement with your opinion, however if viewings are to be arranged in our absence or without our attendance should we inform our insurers? Is it reasonable for another party to offer our time for free for their potential gain?

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