Jump to content


  • Tweets

  • Posts

    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

MBNA Charges - refused


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 3547 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

  • Replies 397
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

I think that would be useful, they may have first

hand experience of MBNA's calcs.

 

I'm just a little cautious that they may have already settled some/all of the charges which would leave you with egg on your face at the

hearing to set aside.

 

Has it noted the PPI issue and its effect on charges within its ws?

Link to post
Share on other sites

Ims is going to have a look at the calcs when he's got a minute - thanks Ims

 

Their w/s does not mention PPI or anything else except the time frame and how they reckon they submitted the DQ in time. That is all that is contained in it.

Link to post
Share on other sites

Hello up2, just responding to your PM.

 

I've looked at the spreadsheet that MBNA sent out to you and a has been said, the charges do appear as transactions but I can't see that any have been refunded as part of the PPI settlement.

 

By going through the reconstruction you should be able to see the "behaviour" of the account with the PPI and associated interest removed. Using the same repayments it should be possible to establish which charges may have been incurred solely due to the PPI and it's associated interest. Those that were incurred as a result of that should be refunded as part of the PPI settlement together with any interest on them.

 

The overriding consideration is that you should be put back in the position you would have been in had the PPI not been added to the account in the first place.

 

Link to post
Share on other sites

I've taken a look at the first few charges and can find no evidence [on the papers] that they have been credited.

 

The point to get across at the set aside would ideally be that [technical service failings aside] it has no defence if it previously failed to accurately reconstruct the account. Assuming your credit limit was circa £3k during 2001 [no over limit fees for the period June thru Nov 01 would indicate this] then each of the charges would naturally fall to be credited [concomitant]

 

Have you spoken to it's sols regarding this? I really can't see it's in anyone's interest to go back to court when the likelihood is that it will cost both parties time and money for the same result as the default judgment.

Link to post
Share on other sites

.........

The point to get across at the set aside would ideally be that [technical service failings aside] it has no defence if it previously failed to accurately reconstruct the account. ........

 

...

 

ditto, include 'no defence' as said if continuing.

 

and, as mike poses, is there a chance of mutually agreeable settlement prior?

Link to post
Share on other sites

Thanks everyone for looking into this for me. I am so grateful

 

[quote=ims21;4478668

The overriding consideration is that you should be put back in the position you would have been in had the PPI not been added to the account in the first place. From what I can see I don't think the added PPI made an impact on the charges, but I can't see the wood for the trees. I have been going through paperwork for two nights solid and it's all starting to make me a bit delirious :wacko:

 

I've taken a look at the first few charges and can find no evidence [on the papers] that they have been credited.

 

The point to get across at the set aside would ideally be that [technical service failings aside] it has no defence if it previously failed to accurately reconstruct the account. Assuming your credit limit was circa £3k during 2001 [no over limit fees for the period June thru Nov 01 would indicate this] then each of the charges would naturally fall to be credited [concomitant] As far as I remember the original limit was £3,000. and if I remember rightly I got into a pickle with the overlimit fees because they used to estimate the following months interest, but I never used to take in to account the PPI being added on (probably because I never knew what it was) and the late fees came about because of the timings of the statements arriving usually 7 days before it was due and the payment clearing (no internet banking back then - cheques in an envelope)

 

Have you spoken to it's sols regarding this? I really can't see it's in anyone's interest to go back to court when the likelihood is that it will cost both parties time and money for the same result as the default judgment.I haven't yet been in touch with the solicitor, I don't really know how to approach it.

 

I'm not quite sure how to add this to my WS? I do not have any statements, just a transaction history which I do not know how to translate to see if anything would have changed if the PPI was responsible forthe charges - sorry just read that back and it doesn't make much sense, but cant find another way to say it - ggrrr.

 

I need to rely on the WS and I don't want to put any wrong info or assumptions and have MBNA make me look like an idiot.

 

If anyone can help with a suggested letter to send to their solicitor I would be grateful

 

Also, I sent an email to Chester last Monday as requested by them to get this transferred to my local court and I have not heard anything yet? I don't want to hound them, but The hearing is in two weeks and I'm getting a bit jittery that it wont get transferred in time. Do you think it will be okay to call them yet?

 

Many thanks

Up2

Link to post
Share on other sites

If you look at your PPI redress sheet the charges tend to stand out as unaccounted for.

 

As an example; you have an £18.00 overlimit fee applied at May 2001 [from your schedule of charges]...... If you look at the PPI sheet for the period you can see at May 2001 the running redress is £131.05..... If you then refer to June 2001 [the accounting period for redress of the previous months PPI,interest and charges] the running redress is now at £152.11, an increase of £21.06 [£19.14 PPI + £1.92 associated interest]

 

Who are the sols and do you have an email address and/or a contact name/number for the case handler?

 

Bear in mind that its counsel will unlikely have any information at all regarding any previous PPI settlement, its instruction will be purely to argue for set aside of judgment.

 

Transfer........ phone the court and ask if it has acted in the matter yet. Assuming the other side requested a stay of enforcement within its application there's nothing left for Chester to consider until the set aside issue has been dealt with at your home court.

Link to post
Share on other sites

The solicitor is MBNA legal Department? Her postal/email addresses are at MBNA.

 

I see what you mean by the charges not being calculated in the PPI redress - thanks for putting it into laymans terms for me. So the balance of May 01 should have been (without the PPI and interest) £2,941.09 thus taking me under the £3,000 limit? My limit was increased a few times over the years and as of yet I can't find when and to how much, will that matter?

 

If I have finally managed to get my head around this, I will incorporate it to my WS, and try and come up with a letter for the solicitor. I will also try to decipher their coded reports to see if I can work out when the limit increases happened, and compare the true balances on my spreadsheet.

 

Thank you for being patient with me Mike - :embarassed:

 

I will call Chester tomorrow also and try and find out what's happening with the transfer.

 

Thanks

Up2

Link to post
Share on other sites

MBNA do have a handful of specialists in house, would her initials be J.A.P?

 

It may be useful to give them a call and ask if she is prepared to discuss off the record, it just seems sensible to try to settle this before having to take a day out for court....... that doesn't mean you end up with less than the judgment, it may however mean that the parties agree to compromise the case by consenting to set aside with terms to include its settlement of the claim.

Link to post
Share on other sites

Well I dunno about the A but the J and P are in the right place lol

 

I don't know if I would want to call her, I think I would prefer an email in case I get all tongue tied and make a pigs ear of the conversation, plus I'll probably forget what was said as soon as I hang up. At least with an email, I can edit to suit if it's not right and I will have a copy of it.

 

I will try and get this ready tomorrow, and then at least I'll hopefully know what's happening with the transfer.

 

How would I head the letter? would it be without prejudice? or something else?

 

Sorry I ask another question each time you answer one - I don't mean to be a pain, I promise

 

Up2

Link to post
Share on other sites

Well I dunno about the A but the J and P are in the right place lol

 

Anne is her middle name...... never spoken to her but understand she is very approachable and takes a pragmatic approach to all cases she becomes involved with.

I don't know if I would want to call her, I think I would prefer an email in case I get all tongue tied and make a pigs ear of the conversation, plus I'll probably forget what was said as soon as I hang up. At least with an email, I can edit to suit if it's not right and I will have a copy of it.

 

Emails fine, head it 'without prejudice' and outline your points concisely establishing a means to settle the case

 

I will try and get this ready tomorrow, and then at least I'll hopefully know what's happening with the transfer.

 

How would I head the letter? would it be without prejudice? or something else?

 

Sorry I ask another question each time you answer one - I don't mean to be a pain, I promise

 

Up2

 

Type your draft on here and I'll take a look before you send

Link to post
Share on other sites

That's brilliant Mike,

 

Thank you so much.

 

I am heading up the wooden hill now as that loving place I call work demands me to wake before normal people so I will get on this tomorrow and hopefully have a draft by evening.

 

Enjoy the rest of yours and thanks again

 

Up2

Link to post
Share on other sites

I called the Court today and was told that they had received my email and that my transfer request was waiting to be looked at by a District Judge to make a decision on whether it can be transferred to my local court? Didn't realise that would need to happen, thought that it would be a case of - sent to wrong court, gets transferred.

 

Is that normal practice? What's the chances of them saying no? Would I be able to do anything about it?

 

Thanks

Up2

Link to post
Share on other sites

Probably needs to refer to the papers prior to a decision, without sight of the full application we don't know if it requested stay of execution of the warrant or if it is effectively still live. Have you spoken to the bailiffs at Chester to find out if the court is acting on your warrant request?

Link to post
Share on other sites

I have emailed the bailiffs at Chester asking if they can let me know the status of my warrant request, I will be phoning the court again tomorrow to see if the Judge has made a decision on the transfer so will ask to be put through to the bailiffs if I don't receive a reply.

 

I have drafted an email to send to the solicitor and would appreciate any input.

 

Many thanks Up2

Link to post
Share on other sites

Bit too much info, all you really need to say is that you're prepared to compromise..... worth mentioning the previous redress and effect on charges if only to get it to focus on the facts

 

 

 

Dear Ms Solicitor,

Without Prejudice

 

In order to avoid further legal costs in the above case I make the following offer;

 

The business agree to settle the above claim in the sum of £………… to include all legal costs to date, in consideration of same I will consent to set judgment aside, further agreeing not to sue the business for any claim whether or not currently in my contemplation in relation to the agreement or other reason arising out of the agreement.

 

It should be noted, absent any compromise I will vigorously reject any argument that the case be set aside on a technicality. The business having no substantive defence and by it’s own admission within PPI redress those breaches of agreement positions which the charges in question are alleged to reflect were not effective. The business defending on the basis that it wishes to retain the benefit of unjust enrichment.

 

I am sure you will agree that this case is ripe for settlement and the offer is both pragmatic and fair to all parties in concluding the claim.

Link to post
Share on other sites

I have received the Order confirming the hearing has been transferred to my local Court :-)

 

I'm in the process of finishing off my WS. I assume I send it once I've had notice of the hearing?

 

I also sent the email to the solicitor so maybe it will all be over soon

 

Up2

Link to post
Share on other sites

I have received the Order confirming the hearing has been transferred to my local Court :-)

 

Excellent....... and about bliddy time :-)

 

I'm in the process of finishing off my WS. I assume I send it once I've had notice of the hearing?

 

Yep, wait on the formal notice of hearing before filing/serving witness statement

 

I also sent the email to the solicitor so maybe it will all be over soon

 

Up2

 

She may not respond at all so don't get you hopes up, add the details of the PPI redress to your w/s and annex the statement it supplied you with. Usually you wouldn't bring anything new to proceedings but as the crux of the case centres on the fairness of any such charges and the manner of breaches within the agreement it would seem sensible to identify that you believe, in the event of set aside, it has no defence to the claim.

Link to post
Share on other sites

MBNA have made an offer(including costs) 'as a goodwill gesture' which is about 20% what I'm claiming and they are confident that they have strong prospects of success in defending my claim.

 

They say they have been instructed to vigorously defend this matter and seek costs against me if I am unsuccessful at trial.

 

They have included a Tomlin Order - which I understand to be a mutual consent to their offer? Can somebody please confirm if this is right or explain if I am mistaken - thanks.

 

I am not prepared to accept their offer and I'm sure they've only offered it as this has now been transferred to my local court. I am still tweaking my WS and will post up once I'm sure I've got everything covered.

 

If I could have your thoughts please. :-)

 

Many thanks

Up2

Link to post
Share on other sites

seems usual response re defending and costs statement.

yes, a tomlin/consent order would be usual re a settlement prior. but, contents would be negotiable if you want to do so as you dont accept current offer.

see what mike says

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...