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    • Thanks for this. What should I do if they refuse to negotiate anything on a monthly / weekly basis. I will go to FOS absolutely but unfortunately that still leaves me with the panic every day about the car. 
    • The ideal would be a negotiated discounted settlement  The cards in your hand are that you would most certainly win an irl complaint via the fos And the behaviour of Burlington  Im not so certain that you would win on unfair treatment given that for a LBL company they have been pretty accommodating for the best part of a year  If they don't agree to negotiate on a monthly payment of the 1500 then straight off to the fos Only if things get dicey consider a time order due to your other debt a t/o could get messy
    • Sorry to disagree. Credit file drops off at 6 years, which is the Statute Bar period for 'simple contract debts' But the limitation period for mortgage debts is 12 years.   https://www.nationaldebtline.org/fact-sheet-library/statute-barred-debts-ew-/   So (in theory, at least(, it can drop off a credit file at 6 years, the lender can issue a County Court claim at any point up to 12 years, and IF they do, and IF they succeed, the CCJ then shows on your credit file....... yes, there are lots of 'IF's there, but it isnt as cut and dried as at first glance.
    • Hi all    Thank you so much for all your comments and advice, especially @bankfodder    The treadmill was a Proform pro 1500. Icon are the manufacturer.    Just to clarify this is the second machine we had. The initial treadmill we had for approx 2 months. Again this was working fine one day then would not switch on the next. We reported this to Sweatband who redirected us to the manufacturer. The problem was the same with the electrics however on that occasion the manufacturer indicated there was a problem with alignment of the running surface and they sent a replacement. Now the electric problem is the same issue but they are saying the item is in an unsuitable environmental.    I have reviewed Sweatband's website again and now I notice there is a small Q & A section at the bottom which states as follows:    "Can I keep this treadmill in my garage? if your garage is insulated and is warm and dry throughout the year then it will be OK. However if it's an ordinary garage without heating or insulation we'd say it's better not to put it in there as cold and damp conditions may damage the electronic components."    Do you think this now means we have no protection? I cannot say if this was on there when we purchased the treadmill. I am also reading a number of reviews from other people indicating the treadmill has packed in after short usage. These reviews are all after we made our purchase.    Thank you again  EM0149
    • Begging letter - ignore.   It's not Debt Recovery Plus's debt, so they can do absolutely nothing.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
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    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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How to identify genuine Sachs coil springs?

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Just purchased 2 rear Sachs coil springs - at least that's what I ordered, from a well known on-line retailer. They are rear coil springs for a 2002 Skoda Fabia Hatchback 1.4 8v (engine code AQW). The Sachs part number I gleaned from their catalogue is 996 657 (OE equivalent part number 6Q0 511 115 K).


One came in a Sachs box, the other in a KME box. KME, as far as I can tell, are not affiliated with Sachs, Boge, or the parent company ZF. I queried the different box at the time, but the sales man just said it was the same spring in a different box.


If what I have is a Sachs spring in another box I'm happy. If I've paid more for Sachs and got two of the cheap ones with one in a Sachs box...


The ends are jagged, and not cut straight and flat - although they are covered with the black coating.


The one in the Sachs box, it states 74351 T268567.

The one in the KME box says 74351 T324524.


There is no branding or other markings.


Found this picture of a Sachs spring. I notice it clearly identifies the brand, and the ends are cut straight.




Now the thing is what to do if they are not genuine. I'd hate the retailer to get away with it. Suppose there's nothing I could do other than request a refund, contact trading standards, and the manufacturer?



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Ask Sachs. Starting with the part numbers and descriptions might get you a result, or trigger interest.


You dont even really know if one is real and one doob, measuring the coil girths with a micrometer in a few places might help resolve that issue (presuming they look identical).


However, its a ten year old low power engine in a hatchback, so if it sits even once both spings are in place - if they dont snap you are unlikely to have any real issues.

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I think you owe it to yourself, the company and anyone interested in quality over price as well as safety to report your suspiciions to the company, there is a couple of email addresses where you should be able to get initial advice.



ZF Lemforder UK Ltd.


Birmingham International Park

Bickenhill Lane

Solihull, West Midlands B37 7GN


Phone: +44 121 526 4441

Fax: +44 121 782 4600



ZF Lemforder UK Ltd.


Heath Road

Postfach P.O. Box 35


Wednesbury, West Midlands WS10 8BH


Phone: +44 121 526 4441

Fax: +44 121 526 3579


ZF Services UK Ltd.


Eldon Way, Crick Industrial Estate

NN6 7SL Crick, Northamptonshire


Email: info-zftuk@zf.com

Phone: +44 844 2570333

Fax: +44 1788 823829

Homepage: www.zf.com/uk


ZF Services UK Ltd.


Abbeyfield Road

Lenton, Nottingham NG7 2SX


Email: info.zfgb@zf.com

Phone: +44 844 2570333

Fax: +44 115 986 92 61

Homepage: www.zf.com/uk



Mind you, there are quite a few companies in the group and heliosuk would probably know more.

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@Bang! - Yes you're correct, and of course the Fabia isn't a great handling car as standard, even in the VRS or 2 litre guise. However, for whatever reasons I chose to spend a little extra, £7.20 per spring, on better branded ones. If I got ones which would otherwise have cost £7.20 less, then I want my £14.40 back.


@Conniff - thanks for rooting out those UK contact details, I only found the German ones. Have sent an email to all 3 email addresses now. If no contact soon will give them a ring.

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To the best of my knowledge Sachs do not produce in the UK. The ZF companies quoted are nothing to do with springs however they are quite helpful and will point you in the right direction. If you get no positive response drop me a PM. The cut of the ends usually indicates a cold coiled CMM produced spring. These invariably have a tang and don't really affect the spring performance on light weight car such as the Skoda. Hot rolled springs on former usually have a cleaner end condition as the metal is softer at the cut off point. On really big volume produced cars, such as in the VW group, it is highly unlikely that the original is produced hot rolled. Takes longer and is more expensive. It is not unusual though to see a tang and is especially prominant on a run of springs nearing the end of a tool change.


You cannot determine the exact spring by measuring the thickness after paint has been applied either. All design dimensions are pre paint as the paint application process is difficult to control.


The spring will have a series of numbers, usually a part number and a date produced code. It is these that need checking and correlating to the manufactuers production records. Apart from going through an exhaustive test process it my be difficult to prove a spring is a snide part but it is wise to let Sachs know there are suspicions as it does happen.


Ask the supplier for provinence, they should be able to get that quite easily.

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ZF Lemforder are OEM and cover all the VAG BMW Merc and Opel vehicles.

Sachs main distributor in the UK used to be Scobro (Schofield and Brown) based in Sussex.

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  • 2 weeks later...

Have not received any response or acknowledgement from ZF. As far as I can tell from a bit more digging, Euro Car Part's part numbers changed from being KME springs, to being Sachs. This suggests that KME springs suddenly became re-branded as Sachs, and at best all I have is a newer one and an old stock one. AFAIK Sachs do not make springs themselves. This suggests the branding is merely used to increase the perceived value of the product. I think Sachs focus more on shock absorbers and clutches.

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