Jump to content


  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Second hand car WMS and Dealer won't accept liability


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4112 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi guys, first post so I apologise if this is an old issue but I couldn't find one that exactly fits my scenario.

 

4 weeks ago we purchased a Peugeot 307 from Durnford motors in Southampton. Within 3 weeks we reported that the clutch wasn't right but were referred to Warranty management services who are administering the warranty. They put us onto a local garage.

 

The local garage said we have to pay for an inspection so they said drive it around until it snaps and then you will be covered even if it's wear and tear.

 

A week and a half later the clutch has gone completely and it was recovered into them. Now we find out that it won't be covered if it's wear and tear even though we've only had the car a month!!

 

I have spoken to the dealership on a number of occasions who have said that it's probably wear and tear and said "what do you expect from a used car"

 

I need to know what my recourse is. I'm expecting to be considerably out of pocket within a month of purchasing a new car. IS there anything I can do under the sale of goods act to get the dealership to pay for this? Or to reimburse the costs?

 

I have contacted trade standards (the dealership is apparently part of their high standards scheme!) and they say the dealership has to prove that the car was fault free when we purchased it. But how do i go about instigating a proceeding against them?

 

Please help me someone.

Link to post
Share on other sites

Hi there,

 

Price paid was £2500

 

The car is 10 years old. To be honest I expect some wear at that age but the garage also thinks that the dealership should have known the clutch was not in great condition when they sold it as they said the bite point was high.

Link to post
Share on other sites

I must tell you that you have been ripped off with regard to the so called warranty - whatever happens, they will say 'wear and tear'. If you paid for this rubbish you should claim back your premium. Warranties should be outlawed, they are an attempt to lull a buyer into a false sense of security, increase the chance of a sale and they also mask that they are not needed as you have protection under consumer legislation. I would even say that in a lot of cases they are used to try and reduce your statutory rights.

 

No talking to them on a phone if that is how you have done it up till now, you need a paper trail of what is being said. Wear and Tear does not happen in a couple of weeks, so someone was aware of the problem with the clutch and probably adjusted it out as much as possible. If the seller is claiming 'wear and tear', then under consumer legislation, he must how that the fault wasn't there at the time or purchase and this last for the whole of the first six months. After the first six months, it is up to the buyer to show that it was there at purchase, so that is what you must demand .

 

Write to them citing the Sale of Goods Act 1979(as amended) and that he must send you proof that there wasn't a problem with the clutch when you bought it. Send it by recorded delivery.

Link to post
Share on other sites

Hi vin

 

Here's some info:-

 

Also how did you pay for the car?

 

That is brilliant. Thank you very much for this.

 

The car was paid for by card but I'm not sure if it was debit or credit. Is there possibility of reversing a card transaction?

 

Thank you to all of you that have replied so far, this is tremendously helpful and much appreciated.

Link to post
Share on other sites

  • 9 months later...
Hi guys, first post so I apologise if this is an old issue but I couldn't find one that exactly fits my scenario.

 

4 weeks ago we purchased a Peugeot 307 from Durnford motors in Southampton. Within 3 weeks we reported that the clutch wasn't right but were referred to Warranty management services who are administering the warranty. They put us onto a local garage.

 

The local garage said we have to pay for an inspection so they said drive it around until it snaps and then you will be covered even if it's wear and tear.

 

A week and a half later the clutch has gone completely and it was recovered into them. Now we find out that it won't be covered if it's wear and tear even though we've only had the car a month!!

 

I have spoken to the dealership on a number of occasions who have said that it's probably wear and tear and said "what do you expect from a used car"

 

I need to know what my recourse is. I'm expecting to be considerably out of pocket within a month of purchasing a new car. IS there anything I can do under the sale of goods act to get the dealership to pay for this? Or to reimburse the costs?

 

I have contacted trade standards (the dealership is apparently part of their high standards scheme!) and they say the dealership has to prove that the car was fault free when we purchased it. But how do i go about instigating a proceeding against them?

 

Please help me someone.

 

Oh no! Help wanted before I make a horrible mistake! I am about to pick up a car from this dealer tomorrow! I have already paid a deposit for it and have the remainder to pay by bankers draft. I can't pay by card because my father in law is paying and he can't pay by card as he reduced his limit for security. I now feel I should demand warranty details in writing and read the fine print before handing over the money. What else should I do to cover myself? Any advice would be most appreciated.

Link to post
Share on other sites

Oh no! Help wanted before I make a horrible mistake! I am about to pick up a car from this dealer tomorrow! I have already paid a deposit for it and have the remainder to pay by bankers draft. I can't pay by card because my father in law is paying and he can't pay by card as he reduced his limit for security. I now feel I should demand warranty details in writing and read the fine print before handing over the money. What else should I do to cover myself? Any advice would be most appreciated.

 

As far as paying by card goes you only need to pay £100.00 by card for the whole transaction to be covered.

PUTTING IT IN WRITING & KEEPING COPIES IS A MUST FOR SUCCESS

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...