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1st time been in this kind of situation and am seeking some advice as to where I might stand... In Feb 2012 my mortgage went from fixed rate to standard variable. I knew it was going to go down as my fixed rate was more than the SVR.

I received an official note from my lender telling what my new payment was going to be, it was actually less than I thought and, as I was in a management position that i hated (and was making me ill) I saw the opportunity to stand down and take a lesser role within the same organisation (proved to be a good move health wise!).


The 1st payment on the new rate went through with no issues. When I came to make the 2nd instalment I was told the payment due was £706 more than I had previously paid. Naturally I queried this and was told the mortgage management unit of my lender would contact me within 48 hours...they didn't so I assumed the original payment was correct.


When I came to pay the 3rd instalment I was told I was now £706 in arrears, this made me feel sick, I have never been in arrears in 12 years of mortgage. I argued my case and was put through to the mortgage management unit who, after a few questions and denials stated I should never have been sent the 1st letter telling me what my new payment would be (no, really?). I informed them that I had stepped down from my management position on the strength of that letter and could now not afford the suggested new payment (I had still not received the new revised payment information in writing). The mortgage unit then wrote a complaint on my behalf to their complaints dept for investigation...that was 6 weeks ago.


Since then I have been inundated with calls from their collections dept asking me to clear the arrears, which are now over £2k. I have received 2 letters from the complaints dept, 1 thanking me for the complaint and that they would investigate it and the 2nd telling me they were still investigating and asking me not to go to the financial ombudsman just yet.


I am in fear of losing my house, I have 4 young children and am looking at trying to get work on my days off to try and meet the new payments...which is proving impossible. I have been maintaining the payment originally requested.


Can anyone give me some advice as to whether I have a good case to keep my lower payments and thus keep my house? or any suggestions as to what I should do?


Many thanks



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Hi moo


Welcome to CAG


The guys will be happy to advise as soon as they are available.


Please let us know how your problem has been resolved, it could help fellow Caggers.


Thread has been moved to the correct forum.

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