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    • Hey hello, so as a reminder this is what I sent added in the (via Payplan bit):   "I refer to your letter regarding dated 20th January 2021 stating that the debt wasn’t statute barred on the basis that payment was made via payplan in August 2012 towards this debt.   I believe that the debt was statute barred before any payment was made and if payments were made to the debt it still doesn’t unbar a statute barred debt. I will await your response."   This is the letter dated 25 Feb they sent back which I just received, I didn't scan as its only a couple of lines and quick this way:   "We refer to our previous correspondence and note that we have not received your completed financial statement.   It is in your interest to provide us with enough information to accurately assess your circumstances, therefore if you have difficulty completing the form, please contact us on xxxx at your earliest convenience or seek independent advice from one of the organization listed overleaf."   I just checked if the letter I sent and it was received and signed for on 17/02.   Wonder if its a good sign, that unlike all the other letters I have received from them this doesn't have some sort of threat of action in a certain time frame.    Cheers     
    • They won't have offered you a course when they sent the NIP because they don't know who was driving until you tell them.   If you are eligible for a course they will almost certainly offer it - irrespective of whether you've refused one in the past.  If they do offer you a course, I think you'd be daft not to accept it.  (I understand many drivers refuse because they think they'll be treated like naughty schoolkids, but apparently it's not like that and most people find them very useful and learn something new.)
    • Thanks. Sound advice again. I will tread carefully.    I have checked the first correspondence that they sent to me and there is no sign of an offer of a speed awareness course, I do remember being offered one a good few years ago but did not take that up at the time. That may be the reason for it not being offered again.     Looks like my only option now is to shut up and pay up.    Thanks for your input which is much appreeciated.    
    • Just about and card or loan clamform thread here You agree to mediation until the actual call on the day If by then you still dont have enough info to make an informed decision..you say no.   3 copies n180.  1 wit you
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

HSBC want £1 per sheet for statements!

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Having just successfully won against Halifax, £4699 in total, for our joint account, my wife has today asked her HSBC branch for her statements for last six years. Yes they said, the first year is free and then we want £1 per sheet after that! Although my wife quoted the DP Act and the max £10 charge they wouldn't budge. So in the branch she sat down and wrote the DPA letter, asking them to send it to the correct dept.

From others experience is this how the HSBC operate?

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I sent a DPA letter to my local HSBC branch without even including the £10 fee and received copies of all my statements in the post.

11/08/06 Data Protection Act Letters to Barclays, Barclaycard and HSBC

Statements received from HSBC (without any £10 fee)

Microfiche nonsense from Barclaycard

13/09/06 First letter to HSBC for £260 + £54 interest

Statements (printout from microfiche) from Barclays

25/09/06 Refusal from HSBC

29/09/06 LBA sent to HSBC

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nor me write a letter send it to one of the address's we have for them requesting statements i have just got mine only 6 days after sending letter!

sent mine to ian shepherd

good luck

just hoping isnt enough ASK!


CO OP £170 charges

09/08/06 first letter sent recorded

12/08/06 first letter acknowledged

24/08/06 LBA letter sent recorded

02/08/06 acknowledged please wait a further 6 wks for reply

14/09/06 MCO filed

20/09/06 charges refunded!!!!

23/10/06 request for statements mbna offer £140.00 prem letter sent

23/10/06 first letter sent hsbc (2 accounts) £2900 approx) LBA sent

23/10/06 LBA A&L claiming back £186.50 first letter ignored) MCOL filed 25/11/06

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You can get your statement online, free of charge :)

HSBC - Received offer for 3621, accepted confidentiality crossed out. Money in bank 10/10/06!


Barclaycard - 180.00 LBA sent 5/10/2006

72.00 offered, rejected.


MBNA - S.A.R sent 13/9/2006 :idea:


Mint - 244.00 prelim sent 30/9/2006


Dorothy Perkins and GE money - S.A.R sent 30/9/2006


Simpley BE - S.A.R sent 30/9/2006


What I say is of my own opinion. Seek professional legal advice if need be.


If I have helped, tip the scales! Thank you x :)

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SAR complete with payment is the best approach, i havent heard yet that anyone has actually had to pay for statements after submitting the SAR.

The branch are probably behavign as they have been taught, and wont have the first idea how to dela with soemthing out of the ordinary.

By posting the SAR and payment, it gives the bank a cleaer indication that you know what to do and how to do it, they are less likley to give you the run around.

I love the smell of banks coughing up refunds early in the morning

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  • 4 weeks later...

I recieved an acknowledgement letter dated 26.10.06, along with my £10, which they said they would gladly cover. got my first batch of statements today 2.11.06, 19 separate letters. I think the staff in your branch must be a bit dumb. I cant believe how much money these vultures are conning out of us.

Its revolution time!!!:grin: 8-)

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