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Problem with Electronic Arts


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I am wondering if someone could please advice me on what i can do. This is my story:


A few weeks ago my 9 year old little kid collected his pocket money and asked me to purchase a game for him from the PlayStation store, which i did. I paid £15.99 and downloaded the game and all its content, Euro 2012. However the game would not work. Ever time the game was launched it crashes, and he was unable to play it.


I googled the problem and quite a few people had the exact same which with this game, so i contacted EA support for help. The emailed me back with a list of suggestions to fix the the problem, i tried all of them but the same issue persisted. i wrote back to them to say it was still not working and they got me to do a bunch of other stuff which unfortunately didn't work either. Two weeks since i bought the game and my son still couldn't play it and becoming increasingly frustrated i contact EA. The response i got was exactly the same as the first they sent me, so the were sending me in circles.


Having had enough i called their customer service line, they asked for my sons PlayStation details which i provided and they told me that those details did not appear on their database as having purchased the game so they could not help me and to contact PlayStation for more help, as it was their store i bought the game from. I did so and they confirmed the purchase went through fine and if the game did not work to contact EA directly. The guy on the phone also told me a few people had called them about exactly the same game.


When i tried to contact EA again they are refusing to help saying i have not purchased the game!!


Is there anything i can do? I know its not a great deal of money but their attitude is unbelievable they have basically took £16 of my/my kids money for something which does not work and they are now refusing to help!



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Hi kamal


How did you pay for it?


Your first port of call is Playstation Store, if you've got a Twitter account, then you could contact them through their Twitter account, no doubt they will provide you with the Customer Service you deserve :- http://twitter.com/#!/PlayStationEU


Facebook:- http://www.facebook.com/SonyPlaystation


Write a Formal Letter of Complaint, mark it as such. Explain what's happened, how they have let you down and what you want them to do.


Send it to:-


Andy Barker, Director of Customer Service

[email protected]


Some tips:- http://www.dailymail.co.uk/femail/article-1242161/How--write-letter-complaint.html

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Thanks mate, I paid using my debit card. I'll wright a formal complaint and see what happens.


Its just that am so shocked at the way a company of EA's size has handled this, to try and deny i even own the game is disgraceful.

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An alternative action is if it's Visa Debit, ask your Card Provider if you can do a Chargeback, especially as your being given the 'run around'. There is a time limit.




Thread has been moved to the correct forum.

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that would charge back from the psn network tho and may cause issues with the PSN account

Please note:


  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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