HSBC/Santander PPI Claim

[paulc365]

Having heard a lot about PPI in the last few years, I was always tempted to find out some more information but never did so from believing I had not ever paid it.

 

Back in April, I received a questionnaire from HSBC about PPI. This to me seemed like an admission of guilt in receiving the questionnaire alone. I duly filled it in and returned it. They said I would hear back in 8 weeks and i am due a response by Friday 15th June. I phoned them yesterday and no decision had been made yet, but that I would hear next week. Surely this is cutting it very fine.

 

The more I think about it, the more annoyed I am about having paid this. Please could you tell me if the following factors make me a candidate for a claim:

 

1) I didn't know I paid any PPI

2) I have always been in a secure profession with a generous sick pay should it ever be required

 

Then lo and behold, last week I had a different questionnaire from Santander! I'm really confused as to what's going on and if I'm in line for any refunds. Your help and advice would be greatly appreciated as this site was such a huge help when I reclaimed bank charges several years ago. Thank you!

[ims21]

Hi

 

If this was put on an account without your knowledge then that alon is a mis-sell.

 

What is this for?....loan or credit card?

 

They are allowed 8 weeks to give you a final decision but you really should check any offer they make to ensure that the figures are correct.

[paulc365]

Thanks for the quick reply. It is for two loans. My HSBC loan was taken out in 2004 and closed circa 2007. I have no documentation for this, but on a letter from HSBC since, they have included the loan numbers in the subject heading. I'm hoping that this gives me something to go on. I would never have been in touch about PPI had they not contacted me, but guess proving that I didn't know I'd accepted it is pretty difficult.

 

I know not of how much PPI I ever paid. I'm hoping that HSBC sending the questionnaire is in some way an admission of guilt and I may get an offer in the next week. However, I must admit I am reluctant to trust what they are telling me. They may even come back and say that they have investigated and I'm due nothing. In which case, I'm tempted to escalate it myself.

 

It's exactly the same issue for my Santander loan.

[ims21]

Ok I would give them the 8 weeks.

 

It sounds to me like there was PPI on these loans because it would be strange to send out a questionnaire if they knew nothing was on there.

 

If you want to be sure though you woudl need to SAR the lenders to get as mush information as they hold on you.

[paulc365]

Thanks. So if I give them to the end of next week to give me a decision. After that, the SAR will give me access to anything to do with the loan numbers I give them. Is this correct?

 

I agree, it would seem to be that I did pay PPI having received the questionnaire. How can I prove to them I didn't know about it? Surely it's my work against theirs. It's a bit frustrating.

 

Sorry for all the questions already! Just trying to get it straight so I can plan what I need to do.

[ims21]

Thanks. So if I give them to the end of next week to give me a decision. After that, the SAR will give me access to anything to do with the loan numbers I give them. Is this correct?

 

Correct

I agree, it would seem to be that I did pay PPI having received the questionnaire. How can I prove to them I didn't know about it? Surely it's my work against theirs. It's a bit frustrating.

 

Its up to them to show that any product was sold correctly and have evidence of that fact. Have a look in the PPI forum stickies at the thread "some notes for claimiants". There is a list of mis-selling criteria there and some information you may find useful. Also have a read of the case study PDFs on the fos website of you wish.

Sorry for all the questions already! Just trying to get it straight so I can plan what I need to do.

 

No problem...we'll help you cross the bridges as you come to them

 

 

ims

[citizenB]

The FSA "ordered" all financial institutions to contact customers who had been sold PPI, whether or not they had complained. It looks like the banks are finally getting around to complying.

[paulc365]

do you think they'd have bothered if there wasn't a case to answer?

[ims21]

They were instructed to contact all customers who had PPI so it is a good sign that you did have it.

 

Some banks have played ball with the directive but others continue to flout the FSA.

 

Just wait and see what happens next week, i.e. when the 8 weeks are up

[paulc365]

Reagrding HSBC Loan - telephoned them today and got some info - but not much and easier to get blood from the proverbial stone!

 

Loan was paid off in Feb 07. I received a Loan Protection refund of £930, but would this be a refund for the remaining months of the loan that I paid off early rather than the months I had paid already? Surely they wouldn't refund what I'd paid previously as they wouldn't have done anything wrong in their eyes in 2007?

 

Santander appear to admit I had PPI for 14 months between 2007 and 2008. They were very helpful to speak to. They said if I was to be found that PPI was missold then I'd get a refund plus 8%. Does this sound right?

 

Thanks.

[ims21]

Reagrding HSBC Loan - telephoned them today and got some info - but not much and easier to get blood from the proverbial stone!

 

Loan was paid off in Feb 07. I received a Loan Protection refund of £930, but would this be a refund for the remaining months of the loan that I paid off early rather than the months I had paid already? Surely they wouldn't refund what I'd paid previously as they wouldn't have done anything wrong in their eyes in 2007?

 

£930 would have been the rebate on the PPI (i.e. the as yet "unpaid" part). It would not have been a refund of what had already been paid

 

Santander appear to admit I had PPI for 14 months between 2007 and 2008. They were very helpful to speak to. They said if I was to be found that PPI was missold then I'd get a refund plus 8%. Does this sound right?

 

Yes, refund of premiums paid plus the bank's contractual interest paid plus 8% on top.

 

Thanks.

 

ims

[paulc365]

Hi, thought I'd update what's happened so far. I was given a substantial offer from HSBC which I chose to accept. It was a figure far greater than I could have imagined and all came from the questionnaire they sent me!!!

 

I am now awaiting response from Santander, again from them contacting me.

 

I haven't sent a single letter to complain! If there are in the wrong, they seem to now be being proactive!

[citizenB]

Excellent news, Paul