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    • Hi   Sorry for the delay in getting back to you don't worry we have not forgot you.   So they have destroyed ALL DATA personal to you as you did not take the Property. (really they have put there foot in it)   If they hold no personal data then they have NO evidence of what was agreed to with your Holding Deposit and the refusal to return it.   Now if it was me I would let them drop themselves in it even further by responding to there SAR response.   Thank you for your SAR Response dated XX/XX/2019   Due to this response I require clarification of the following:   1. Have you followed the Data Protection Act 2018 & General Data Protection Regulations on Destroying My Personal Data?   2. If you have Destroyed All My Personal Data then what documentation do you hold that I have signed/agreed to the Holding Deposit being Non-Refundable and to provide copies of this documentation.   3. I require a copy of your Policy on Holding Deposits   Please bear in mind the above is what I would do.   I do think it is looking like you may have to go down the court route (make sure and have a good read of that link I previously gave you to the Tenants Fee Act).
    • HI   Firstly the parking in front of your drive, do you have a pavement with a Drop Kerb in front of your property to access your driveway, if so are they infringing on the Drop Kerb? (note your can ask the council to to paint a white line with lines at the end on the road in front of the drop kerb please note there may be a cost from the council to do so)   As for the CCTV look at this ICO link: https://ico.org.uk/your-data-matters/domestic-cctv-systems-guidance-for-people-using-cctv/   Due to the new DPA/GDPR if you have CCTV on your Property and it views outside of that Properties Bounderies they then need to register as a Data Controller with the ICO.   So I would make a Formal Complaint in writing to the Councils Data Controller, ICO (specifically asking if this individual is Registered with them as a Data Controller) & Police, you need to keep a good paper trail of this individuals actions.   I hope this individual knows the Law on Harassment as from your thread that is the impression I get is no matter what you do they will find something else to complaint about.  
    • Most guarantees are not transferable anyway to the new owner so why a solicitor should request it is pointless.The quotes should suffice to prove the work was carried out.   Andy
    • Apologies for the prolonged radio silence!   To cut a very long story short, I went back to Barclaycard (because I bought the car with my VISA card) and they offered to repair the car at a cost of £2500.   We accepted the offer because we were advised that even if we went to court and won the case, there was no guarantee that the dealer would give us our money back anyway or would end up paying us £10 a week for the next umpteen years.   The decision to have the car repaired was also made in the light of the fact that apart from the gearbox issue the rest of the car was in good nick. It is running fine after nearly 4 months now, so even if our friend gets a few more years out of it it will have been worth it.   Now that it is all settled I can reveal the name of the dealer - it was Thatcham Motor Company, in Thatcham, Berks. Very pleasant to deal with at first whilst everything was ok but boy oh boy, beware if anything goes wrong!   Similarly Momentum Warranties who provided the 6 months "warranty". On paper this warranty apparently covers practically every conceivable fault that the car might develop until you try to make a claim!   It seems that only if a component physically breaks that any cover is provided, otherwise they will hide behind the "fair wear and tear" get-out clause. Can an ECU unit be subject to wear and tear?   I would not touch either of these outfits again with the proverbial barge pole. Buyer beware!   One further thing I forgot to mention. We ran up considerable expenses trying to sort all the issues - the engineer's reports, travel costs etc.   Is it too late to try to claim these back from the dealer now? I just ran out of energy by the time Barclaycard agreed to pay for the repair but now the dust has settled I am up for it again!   Would this have to be done via the Small Claims Court?
    • no rush yet not due for 3 weeks as per andyorch's information above   i'm sure we'll get time before then.   dx  
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rachelw221

Are Scott & Co Sheriff Officers ???

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hi there, ill try and keep this short and sweet.

i have been paying back money to scott and co for 2 years. i have not missed a payment of £50 per month since setting up an agreement. however i had changed bank acounts last month, and my direct debits were to change over automaticly, all of them did apart form scott and co.

they called my house and spoke with my flatmate. my flatmate then called me at work saying there was sherrif officers calling and i had to phone asap. i called them right away and realised the direct debit had not been switched over. i paid the money over the phone and appoligised and set up a new direct debit. After i had paid the money, my flatmate then phoned them back to ask if it was for council tax. the man then told him it was not for council tax but infact a student loan £4000 id had four years ago, that i was paying back £50 a month and the debt was down to £2500. (i couldnt afford to pay this untill i had a job after studying)

I was furious they would give out so much information!

i emailed them asking for a copy of their "code of confidentiality" and they have declined to do so, i have this in writing.

i have then emailed the sherrif office compaints people to compain, and they have said that Scott and Co are not sherrif officers and are only a debt collection agency, and cannot help me with this compaint.

where do i go from here?

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Hello and Welcome, rachelw.

 

 

I've started a new thread for you, I would have to say the Sheriff Officers complaints people seem to be wrong.

Scott & Co are Sheriff Officers & Messengers at Arms, they are also debt collectors and recover a number of different debts including Council Tax and Parking fines.

I'm going to have a look around for more info, I'll be back shortly.

 

Regards.

 

Scott.


 
 

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If you have a look at this link, they appear 3rd company down.................

 

http://www.smaso.org/dirdisplay.php?cid=9

 

You can make a complaint here.............

 

http://www.smaso.org/images/COMPLAINTS.pdf


 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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Hello and Welcome, rachelw.

 

 

I've started a new thread for you, I would have to say the Sheriff Officers complaints people seem to be wrong.

Scott & Co are Sheriff Officers & Messengers at Arms, they are also debt collectors and recover a number of different debts including Council Tax and Parking fines.

I'm going to have a look around for more info, I'll be back shortly.

 

Regards.

 

Scott.

 

Thanks. I did go on Scott and co website and it says they are sheriff officers. X

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They are still out of order giving any details to third parties, seem to think they can do as they please.


 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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They are still out of order giving any details to third parties, seem to think they can do as they please.[/quote

 

ANY IDEA WHAT I COULD DO? X

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ANY IDEA WHAT I COULD DO? X

 

You could make a complaint to the Society of Messenger at Arms and Sheriff Officers, but it looks like they have no disciplinary powers over their members.

Those powers lie with the relevant Sheriff Principal or the Lord President, you can make a complaint to them directly, the society would give you the contact details.

Sheriff Officers are all bound to abide by their code of practice,( not that I've read it ).

 

I very much doubt much would come of it but there's no harm in trying, see what they say after looking at your complaint.


 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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I would certainly make a complaint.

 

You can make a complaint at the local sheriffs office at your local sheriff court


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The following information applies to all firms of sheriff officers who are enforcing and or collecting council tax or any other debt.

 

Sheriff officers carrying out debt enforcement (ie bank arrestment, earnings arrestment, attachment, etc) are subject to regulations laid down by the Scottish Government. Any complaints about sheriff officers practice should be submitted to the Sheriff Principal at the local sheriff court for the area in which you reside.

 

Sheriff officers must hold a Consumer Credit Licence when collecting debt, and they must adhere to the Office of Fair Trading debt collectionlink3.gif Guidance: http://www.oft.gov.uk/shared_oft/bus.../OFT664Rev.pdf

 

In general this guidance states that when collecting debt they have to treat debtors fairly; be transparent when dealing with debtors; exercise forebearance with debtors exercising difficulty; and act proportionately when recovering debts given the debtors circumstances.

 

Whether enforcing debt or collecting debt. sheriff oficers have to abide by data protection regulatiuons.

 

Rachelw221 you have grounds to make a complaint under the OFT Debt Collection Guidance. In the first instance make the complaint quoting this guidance. if this is not resolved to your satisfaction then you can complain to the Financial Ombudsmanlink3.gif Service who can investigate the complaints as debt collection comes under the Consumer Credit Licensing:

http://www.financial-ombudsman.org.u...complaints.htm

Edited by Joemcm35

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hi there, ill try and keep this short and sweet.

i have been paying back money to scott and co for 2 years. i have not missed a payment of £50 per month since setting up an agreement. however i had changed bank acounts last month, and my direct debits were to change over automaticly, all of them did apart form scott and co.

they called my house and spoke with my flatmate. my flatmate then called me at work saying there was sherrif officers calling and i had to phone asap. i called them right away and realised the direct debit had not been switched over. i paid the money over the phone and appoligised and set up a new direct debit. After i had paid the money, my flatmate then phoned them back to ask if it was for council tax. the man then told him it was not for council tax but infact a student loan £4000 id had four years ago, that i was paying back £50 a month and the debt was down to £2500. (i couldnt afford to pay this untill i had a job after studying)

I was furious they would give out so much information!

i emailed them asking for a copy of their "code of confidentiality" and they have declined to do so, i have this in writing.

i have then emailed the sherrif office compaints people to compain, and they have said that Scott and Co are not sherrif officers and are only a debt collection agency, and cannot help me with this compaint.

where do i go from here?

 

you can look at www . smaso.org/ code of practice 2012 sorry i cant post a link here.

:-)

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