Jump to content


  • Tweets

  • Posts

    • Agree it is not a modification that needs to be disclosed to Insurers as changing the seats has not changed the risk.  
    • Frpm David Frost and Robert Jenrick: 'Conservatives must show we respect the votes in 2016 and 2019 and not give the Opposition the chance to undo the benefits of leaving the EU'   Sweep away the Brexit gloom – or Labour will unravel a huge gain ARCHIVE.PH archived 22 Apr 2024 05:47:50 UTC  
    • Please please help we were miss sold full fibre by EE July 22  Install couldn’t go ahead no equipment sent and no. Survey it was hell  foind out no full fibre in road so we had to go back to cooper no choice we involved. Ceo and they put in a man from customer resolution s  he was vile he told me I had to go to engineers  something very odd about the ex resolution s in bt basically they took my drive up said they Would put ducting in ready for full fibre we have got £ 40 for a hours upon hours phones stress and more told to go to ombudsman  then bill was £35 we called twice told it was that price as they had treated us appalling two weeks later all sky package gets pulled we call again our bill goes to 165 the next two weeks was hell trying to get yo bottom why it’s off our package it was all on in the end I spent a day on the phone  341 mins was the call anyway I got to the bottom it was this resolution man coveting up the other issue another deadlock  to cover it all up  they hide data  ee did so couldn’t get the miss sell in writing I have now only from sept  Basically now we tried getting full fibre and they have found my drive had to be taken up again which has sunk .  The engineer has placed the wrong ducting again under my drive and need s to be taken to again apparently and the pipe sticks up middle of the drive near gate not behind look so odd it’s a big as a drain pipe open to water and it’s below touching the electrical cables to hot tub . I was sent a letter from the ex resolution to say I had stopped the work  I haven’t  it’s so sadistic she covering up for her mate in that team as the orginal install he didn’t check it had been done correctly  I took to Twitter and posted on open reach they ignored me then after 3 calls of two weeks they sent a engineer bt ignored me ceo emails blocked tag on Twitter unanswered then we get someone from twitter send a engineer he written report to say it’s dangerous since we have  had a  letter to say our problem can not be resolved  then a email to say sorry we are leaving and we can’t get into our account Bt will not talk to us ofcom tells us nothing they can do Citzens advice said go to the police  we can’t go back to virgin due so mass issue with them only option is sky  but point is they make out we have canceled we haven’t we have this mess on our drive dangeous work we are in hell  it’s like she covering up for this collegue it’s all very odd I am disabled and they like played mentaly with me open reach say bt resolved the issue no they have not  I recon they have terminated us making our we have  to hide it from mgt  Help it’s hell I don’t sleep we have 29 may we have tried  calling they just ignore me  at first they are so lovely as they say I am then they go to nnamager and say we can’t say anything to you end call  Scared police are rubbish I need help even typing is so painfull  Thankyou  anyone hello be so grateful     
    • There's a thread somewhere about someone sending the baillifs against Wizzair that is quite hilarious. I would love to see someone do the same to Ryanair. Question is, should you be the one to take that role. You are entitled to the £220, if your flight was from the UK. If it was TO the UK I suppose it is more of a grey area... though the airlines I know have been using £220 as standard. Not that surprising for Ryanair, the worst cheapskates in the universe, to go for the lower amount, and if you forward this to the CEO he will probably have a jolly good laugh and give his accountants a verbal bonus. After all he's the one who said and I paraphrase "F*** our customers, they'll fly with us again anyway". While we would all love to see Ryanair get wooped in court again, I have to join my fellow posters in thinking it's not worth the hassle for (hypothetically) £7 and not sure it will expedite the payment either. It's already an achievement that you got them to accept to pay.
    • The US competition watchdog has taken legal action to stop Tapestry's $8.5bn takeover of rival Capri.View the full article
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Pc world/knowhow completely unacceptable service - need help!


Meganium25
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4319 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi Andy, thanks for the information, I will be sure to have a look at it once I receive a functioning PC back from PCW - unfortunately there is nothing there that will help my current situation though as the KNOWHOW team seem to incompetent to be able to see that there are problems with the PC from just looking at the Event Viewer.

Link to post
Share on other sites

  • Replies 86
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Well..to be fair, Event Viewer will always show lots of errors (the fake MS sc..ammers take advnatge of this in their phone calls), but BSOD/unexpected shutdowns should be viewed seriously, although occasionally ones could be ignored but regular ones will mean an underlying problem (investigating the error code and accomanying logs should help diagnose whether its software or hardware related.)

 

Heres a scenario Ive just thought of, I had a PC which would unexpectantly BSOD/Reboot all the time, closer investigation of Event Viewer showed it happened at regualy times, like 09:00 every day, it turned out it had twigged I was using a dodgy copy of Windows Home Server and the OS was instigating the BSOD/Shutdown every day ! (Some version of Windows do this if used outside the trial period).

 

This was not related to anything hardware and it was only by closely looking at EV that I was able to diagnose it.

 

Andy

Link to post
Share on other sites

Ok Andy, I see that if the problem happened at 9:00am every time that would be a possibility however this is nothing like that - it can happen in the morning, afternoon or evening. I also don't have Windows Home Server on it and I have the original Windows 7 OS on it that came with the PC. Bear in mind also that I have restored the OS several times over the past years.

 

I have written a letter to the CEO and to Customer Services, in the hope that I will receive some sort of response from them. Thanks to rebel11for telling me the CEO's email address.

Link to post
Share on other sites

Im not really suggesting that the scenario here but ist an example of how event viewer can help solve a problem without messing about with soak test and swapping ram, etc.

 

Andy

Link to post
Share on other sites

Hi guys - QUICK UPDATE

 

I sent off a Formal Letter of Complaint to the CEO, Sebastian James, and to the Customer Service email address.

 

Well, I received a reply from Jon Dickinson, who told me that he was part of the Customer Action Team which replied under the CEO - he told me that he needed some more details and I gave them to him.

 

Today I received a phone call from him however I wasn't home at the time and will call him back today.

I also received an email today which stated that my PC could not be fixed as no fault had been found- AGAIN. He did say however that if the PC broke down again in the next 30 days I could return it and, provided a fault was found this time, I would get, most likely, a replacement in the form of vouchers or, occasionally, a reconditioned PC.

 

However, this time I had evidence to back my claim up.

 

Paul had kindly sent me the message he had received from a KNOWHOW engineer before I received the above message, which, stated:

 

"The engineers might not have been looking specifically blue screen symptoms. This is a highly intermittent error and I am not surprised a soak test didn't find any fault. Having said that, we have found hardware fault."

 

I replied to Jon Dickinson's email, stating that quite clearly a fault had been found this time, and as such I cannot accept the PC in its faulty state.

 

If Paul could help me with this, by telling Jon Dickinson himself that a hardware fault had been found by the KNOWHOW engineer Graham, I would appreciate it a lot.

 

Thanks in advance Paul for your help.

Link to post
Share on other sites

I was thinking from the start that it was a hardware fault. Well done on getting official confirmation of it.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

Thank you - although I have to thank Paul the most for at least getting confirmation of the fault and for showing that I was not wrong to demand a replacement. Now I have to receive a reply from Jon and see what happens from there.

Link to post
Share on other sites

Guest Paul - CurrysPCWorld

Hi Meganium,

 

Thanks for getting back in contact with us. Jon sits just behind where I am so as soon as he comes in I will have a chat with him. I have forwarded the email that I sent to you to him.

 

I will have a chat with him and see what the best course of action could be. I will post back on here as soon as I have an update for you.

 

Also thank you for your kind words, it's always great to be able to help try and resolve an issue from start to finish.

 

All the best,

 

Paul

The KNOWHOW Team

Link to post
Share on other sites

Jon Dickinson called me today, and explained that they were still trying to sort out what was going to happen to the PC, and that they were working towards a write-off.

Paul, could you ensure that, if the team says that "no faults were found" and that thus the PC has to be returned, that you tell Jon about the "hardware fault" confirmed by Graham, the engineer from the e-mail you sent me?

Thanks again.

Link to post
Share on other sites

Guest Paul - CurrysPCWorld

Hi Meganium,

 

I have passed your message to Jon for you.

 

All the best,

 

Paul

The KNOWHOW Team.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...