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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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BT Broadband, poor download speeds


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Trying not to be cynical but despite the call centre in India finding 'no fault with our line' and the problem must be with our internal wiring, we see an increase in our D/L speed from a consistent 0.6 to 0.7 mb/sec to 1.3 mb/sec.

 

Called quite a few times before (over a period of about 5 years) and followed their advice by unplugging this and unplugging that. but this time, didnt unplug a damn thing but experienced the usual doubling of speed anyway. Sherewsbury, where I live is known for very poor speeds and no alternatives (i.e cable) and the reason I called them this time wast that the BT homehub would not stay connected for a period of more than 20 second or so. Its been like this for the last 3 days, but suddenly comes stable within minutes of calling the BT helpline, and has remained stable with not one crash in the last 8 hours.

 

Anyone else experience a miraculous improvement with BT connection when they talk to the Indian call centre? (despite them saying that there is no problem). I dont mind them finding a problem or creating a solution but what does boil my p*ss a little is when they blatently tell me its nothing to do with them and is our internal wiring, when clearly it is not the case.

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Try eliminating your internal wiring. Plug the hub directly into the master socket with no other telephone equipment plugged in.

 

Extensions are notorious for lowering your speed, so you may get a further boost by trying this.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

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923 Finchley Road London NW11 7PE

 

 

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but dont forget the filter

and unplug any other devices

around the home

or

make SURE nothing it ever plugged in

to your phone circuit without a filter.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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We had similar problems and eventually they sent us a new hub and now it's a lot better. We're on the very edge of an area covered by the exchange so unless we pay extra for fibre optic it will never be brilliant, but the hub 3 had made a huge difference and it's acceptable now.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Over the last 5 years, have tried everything. The homehub 2 is on the master socket and goes straight into a filter, and our 1 phone connects to the phone port of the filter. Sky box has never been connected and there is nothing else that is connected. Also tried several filters and different phones.

 

About 18 months ago, we were notified by BT that they had 'great news, your exchange has been upgraded to an "up to" 20mb exchange' Previously we had the homehub 1 (commonly called the white tomb stone) that was 'up to 8mb'. We went for the upgrade which included a) a homehub 2 and b) renewal of contract. The only difference we had noted after the upgrade was we lost the phone dial tone for 3 days and the internet for 5. The speeds did not improve one bit, averaging 0.6 to 0.7mb/sec

 

All of the neighbours experience the same speeds as me and one or too have noticed a slight improvement when complaining, but still get the fall off back to the 0.6 to 0.7 after a few days / weeks.

 

http://www.shropshirestar.com/news/2012/02/23/shrewsbury%E2%80%99s-broadband-speed-one-of-slowest-in-uk/

 

As you can see from the above link, Shrewsbury has one of the worst connection speeds in the UK and although the article says poor speeds of between 3 and 4 MB are reported, all of the neighbours I have spoken to can only dream of getting through the 1mb threshold.

 

What I am annoyed about is that when you do have the time to go through the 'diagnostics' with the call centres in India, they keep insisting there is no problems with the line and the download speeds are to do with our internal wiring. BT are supposed to be rolling out FTC by the end of this month but I have little faith as where I live (despite not being rural) saw no improvement when switching from the up to 8mb to 20mb speed, as the whole town is oversubscribed for the base infrastructure available.

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ah one of those

 

i remember reading about you lot

about 4 yrs ago too

 

hope ofcourse you get a reduction to the bill!

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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FTTC should give a good improvement if you decide to go with a fiber optic broadband. BT Infinity is the most advertised, Plus.Net and TalkTalk both do a fiber broadband.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

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What I find annoying, apart from going through the same things again and again when you contact BT to complain/get help, they tell you that 8mb or 20mb is the best that you can get but there's no guarantee. Where I am there is now fibre optic, but it costs more. Last year it was so new they weren't offering any deals on it so I think it was around £30 a month on top of line rental. I think they'll do a deal now.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Or move provider.

 

Plusnet is £16.49 for broadband, but you need their line rental aswell, which is £12.99 monthly or pay for 12 months line rental in advance for £113.88, equivalent to a monthly price of £9.49 (only available online) and that includes evening and weekend calls.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

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