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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Pregnancy & Racial discrimination - what should I ask for?

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Ok, thanks for the advice.


I understand what you're saying but...


After nearly 18 months of having little work to do, I wouldn't say I've lost the moral high ground, especially after the way I've been discriminated against.


I feel that in many ways I'm sharpening my technical skills and I'm learning, which is the best part.


But perhaps I should do online training instead?

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Brief update:


Submitted a new ET1 for Victimisation last month.


Going to tribunal next week for a review hearing.


Applied for a new job at a better company that pays £10K more and I got it :-)


Went to hand in my notice but before I could hand my boss the resignation letter, he told me that my post was being made redundant. I'm the only person in the redundancy pool. He insists my redundancy has NOTHING to do with past grievances. Yeah.... right...


My solicitor advised me to quit and claim constructive dismissal. I'm not sure I want to go down that road. I think I just want to get a payout and leave.


Any opinons?

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If your solicitor is on "no win no fee" he has a conflict of interest - he will get paid if you win tribunal proceedings but not if you get a redundancy payment!


You will need to go on the www.direct.gov.uk website and calculate how much you would get for redundancy. Compare that with how much you would get for unfair dismissal. You can make a rough calculation by totting up the statutory award for unfair dismissal calculated according to a formula, notice pay, loss of wages (e.g. if you need to wait 2 weeks after your notice period to start your new work you will get an extra 2 weeks payment) and a few hundred for discrimination. But you need to remember to subtract your solicitor's fees.


If you just want to take a pay-out then I suspect it might be better to sit this one out and see what is being offered for redundancy. Guaranteed pay-out without the stress and delay of ET proceedings.




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If your solicitor is on "no win no fee" he has a conflict of interest - he will get paid if you win tribunal proceedings but not if you get a redundancy payment!.


My solicitor is not working on a contingency basis. She is working on a flat fee and will not get a percentage of a payout (should I get one)



My employer has given me the following choices: Redundancy, Voluntary Redundancy, be hired by another department.

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A settlement has been agreed in principle. Going to the tribunal this morning. Hopefully the details will be ironed before we face the judge.


Strangely enough, my employers solicitors were never told that I am in the midst undergoing the redundancy process. My solicitor had to inform them and they were as equally shocked. Settlement talks began very shortly after that.


That can't be typical, can it?

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Hmmm, I thought I posted a reply on here. I guess I didn't hit 'post'


Anyhow, here's how it went down. I had a review hearing on last week. I had asked for a review hearing, because in October I had withdrawn my initial discrimination claim (due to stress). My employers made an application to dismiss under rule 25(4). My solicitor contested the 25(4), but the judge had made the ruling to dismiss before my solicitor's argument was put in front of her. In addition I submitted a second ET case, this time for victimisation. As I was put on redundancy notice, (and was the only one in the redundancy pool) my solicitor and I were poised to submit an unfair dismissal claim.


My solicitor asked my employer's solicitor about the details of the voluntary redundancy. Employer's solicitor had no clue what my solicitor was on about. HR never bothered to ask / consult their solicitor about making me redundant. My solicitor told my employer's solicitor the details of my pending redundancy. My solicitor stated that I am willing to walk away and sign a compromise agreement for £XX,XXX


The next day the employer's solicitor came back and said that my employer could only offer 63% of £XX,XXX. My solicitor indicated that is was a "pretty good" settlement and that we could probably push for a little more, but not much. I said that I would agree to 63% of £XX,XXX NET -- and if that there was any tax liability that they would have to pony up more to get me to exactly 63% of £XX,XXX. So the NET amount was agreed in principle by my employer's solicitor BUT..... My employer wasn't responsible for the payout, their insurance company is paying out. So suddenly my solicitor and my employer's solicitor were suddenly both on the same side negotiating with the tight-wad insurance company.


What a con this is? No wonder companies never learn and keep discriminating, they are not paying out themselves. Their insurance companies are doing all the paying out!


So the morning of the review hearing we heard back from the insurance company who approved the 63% of £XX,XXX, NET. My solicitor lives outside of London so since the Compromise Agreement was already agreed she didn't come down for the review hearing. The CA was emailed to my solicitor. She reviewd it over and told me over the phone that I was OK to sign it.


I arrived at the tribunal. The respondent had brought their solicitor and posh barrister as well as 6 bundles?!?! Bundles for a review hearing? I never heard of that. I initially panicked, thinking what if this goes t*ts up and I end up in court without a solicitor having to defend my case? To my relief It all went smoothly. Whilst my solicitor was on the mobile with me I signed the CA in the presence of the barrister and solicitor. My solicitor emailed over the her certificate and then everything was finalised.


I still had to go in front of the judge to tell him verbally that I was withdrawing the review of my first case and the entirety of my second case. The judge said that he would have ruled to put aside my dismissal in my first case, but since a CA had been reached there were a few points of law that needed to be tidied up. (After he said tat I had wondered for a millisecond if I had settled too soon) The judge was very, very nice and very accommodating. He seemed almost giddy that we reached a CA. As we left the court room he stated that he was pleased to have another hour back in his day!


Over the course of her many phone calls to my employer's solicitor, my solicitor became very friendly with the employment's solicitor. My employer's solicitor let slip that my employer's legal bill was in excess of £60,000. Crikey! I wonder how much it would have been had we'd gone to tribunal?!? I'm guessing that similar to my settlement, the legal fees, too, will be paid by the insurance company. I really, really hope their premiums go up next year!


Although there were doubts about my solicitor, in the end, she closed the deal and that's the most important part for me. I paid a flat rate of £1,500 in legal fees. There is no percentage of fees that I have to pay out so I get to keep every penny of my settlement. Not bad for a £1,500 investment. And to boot my solicitor gets an additional £450 from my employer for the CA.


I'm glad it's over and I'm happy I got my life back.


I guess if there are life lesons to be learned, here's what I took from this experience:

  1. People are fundamentally flawed and so is HR and some HR practices.
  2. Document EVERYTHING regarding your case.
  3. Do not withdraw your case for any reason. I did it for stress, but it was ultimately MORE stressful withdrawing and having to deal with the 25(4) rule.
  4. Once you initiate an ET claim, start looking for another job. Don't wait until the last minute.
  5. It helps to talk to people going through the process as well. I have 2 girlfriends who are also knee deep in their ET cases
  6. Have the facts to back up your case.
  7. Be selfish. At a certain point, you have to concede defeat in that you probably won't ever change a discriminatory department, boss or practice - but you can get compensation for the horrible experience you went through
  8. Have faith that things will go right.


Kindness, dignity at work and respect cost nothing. It astounds me that employers would pay tens of thousands fighting you in court, rather than changing their attitude at work.


I'd like to thank everyone here on this forum for their kindness and support. I hope I never HAVE TO post here again.


Over + Out.



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