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Network/Leaseplan want 2 months payment for car returned on VT ***success***


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Hi all.

 

I purchased a vehicle from DSG autos and after I reached the half-way point, I voluntarily terminated the vehicle.

 

DSG wrote to me and said that as long as the car was picked up by 29th April, then no further sums would be due. I would have to sign a premature termination contract.

 

The car was collected on the 27th April.

 

Now Leaseplan/Network have issued a credit note for £629 - 2 payments worth.

 

DSG have told me to write to them and request information as to why I have been asked for this money since the car was returned by the 29th April.

 

The sums due have accumulated between 30th May 2012 and the 9th June.

 

We have the collection note that proves collection on the 27th April!

I have been told to write to Network and ask why these sums have have been asked for as the vehicle was returned on time.

I am also worried about my very clean credit history having a late or default payment on it.

DSG told me to say that I am not refusing to pay this money – just to ask why I have been charged it as according to the terms and conditions, I have fulfilled it. DSG said to say this to avoid a default charge.

Shall I do this?

Anything else to know or say?

 

Thanks everybody.

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You need to ask them why they are asking you for the money.

You can tell them that you have checked your records and that you are certain that you do not owe them this money, and state your reasons. i.e. you have adhered to the T&C's of the contract.

 

Communicate in writing only and keep records of everything sent and received.

 

Have a look through the library for template letters that you can adapt. You'll find a link for the library in my signature.

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Thanks.

 

They have retracted it!

 

So what happened? That was very sudden.

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Which guide to the Sale Of Goods Act

 

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Wrote them this letter that contaiined:

 

 

I would ask why I have been instructed to pay these sums and highlight in the terms and conditions why I am to do so.

I am also concerned about adverse and incorrect information being put on my credit history as I have acted and followed your terms and conditions.

 

 

 

 

 

They emailed an hour later to say that it had been cleared from the system!

Result!

 

Thanks all

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Brilliant news. Well done.

 

But just o be on the safe side, get your credit record from the Credit Reference Agencies just to confirm that your record is clean.

[sIGPIC][/sIGPIC]

 

Welcome to the Consumer Forums

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You will soon discover what a friendly place this is and get lots of hints about standing up to consumer bullies or dealing with other consumer rights.

 

Which guide to the Sale Of Goods Act

 

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ARE YOU A VICTIM OF COWBOY BUILDERS?

 

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