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Ok here goes for a first draft... . Dear Will & John. I must admit I was in awe of receiving a letter from your esteemed law firm thinking what have I done to deserve such an honour. Perhaps you have discovered a long lost relative has left me a fortune in a will and I could give up work to pursue my love of goat farming using the money to set up a small holding in the outer Hebrides producing fine cheese and goat hair sweaters. Alas no! In bold letters it stated Letter before action almost if one had to get ready for battle and my power ranger pyjamas will have to be on a boil wash first before I can even think about action. Anyway I digress after further research I discovered this is in relation to some parking shenanigans of which I have no knowledge, so as the Private Parking world's best solicitors you should be aware, I know that you know a case isn't going anywhere on the facts as presented. I may add that that not all is lost, as I used your letter to line the cat litter tray. Mr wiggles is most pleased with his firm and absorbent lining beaming happily away as he does his cat business before securing a warm spot in front of the fire as we sit down to watch cash in the attic. Good luck with the soliciting business I hear it can be quite lucrative. P.S – it is uncle Herbert who apparently left a fortune so if you do come across him please let me know… -
By Badgergirl25 · Posted
I don't know the answer to that one. Should I do the portal thing or call Drydens? -
Update. They increased the offer to 100 and today I heard (finally) from a senior manager. It was basically a repeat of what we were told before. This was what we sent. Before sending a formal letter or intent to take legal action (do we do that as a business - or is that just for consumers?) I have replied as follows: Note that the replacement books we had to send to the school cost more, as well as the shipping to replace. Dear XXXX The contract to deliver the parcel was with DPD/ Parcel2Go.com Ltd, regardless of who you choose for any section of the delivery. DHL confirmed the delivery with DPD when initial investigation opened after I contacted you in September 2020. The parcel shows as having been delivered August 28th at 11.30am. Our customers reported non delivery. DPD had the courier details and tracking number, in order to confirm the delivery when an investigation was opened by DPD in October. We’re pleased to let you know that your parcel DPD4227962 has been located. This enquiry has been closed as your parcel has received new tracking events or has been delivered. DPD closed the case, and we were not given the courier details or local tracking number. The courier details (DHL) were not given to us until Dec 2nd, and we have never been given the local tracking number. When we contacted DHL in Dec that was the first thing they asked for; the information we had been requesting since September. DPD failed to provide the information that would have enabled us to get information from DHL, even if DPD were unwilling to assist and carry out the service with reasonable care and skill. As the contract was with DPD we would always expect to be given the local tracking number when requested. When booked through Parcel2Go.com there is a Live Chat option to request this, and we have been given this information on numerous occasions. Why did DPD not give us the local (DHL) tracking? The compensation is irrelevant, as you are only entitled to exclude liability for negligence if the exclusion is reasonable in all circumstances, and in any case, you have not sent proof that the parcel was lost or damaged. Regardless DPD is legally obliged to carry out the service with reasonable care and skill. Protection is not to give DPD full and unlimited protection against negligence - this would be an unfair term under the Unfair Contract Terms Act 1977. We have had to send a new set of children's books which cost us approximately £50 more to buy, and the shipping was also more - shipping (same service) cost £157.85 The situation created significant inconvenience in addition to substantial losses. We have been asking for the declared value of £425 plus shipping £116.80 and even with this we will have suffered a financial loss. There are no 'unforeseen' circumstances I can think of; no DPD representative would give us the local tracking number (requested over 35 times between September and December) and as a result DHL couldnt help us work out what has happened. They may have delivered it to the wrong school with the same post code. Without the tracking they could not help us. You have stated in your email that the parcel was not delivered, but because you haven't given the tracking details we will never know if this is the case or not. The investigation you are referring to in November was the SECOND investigation. And at no point since shipping the parcel has anyone given us the local tracking number. This should have been a straight forward request, and with this information this situation could have been avoided. Please refund the £425 plus shipping £116.80 as requested; by accepting this we will still suffer a loss due to your negligence, but can avoid litigation. Elliott Hartnell-Baker On Mon, 25 Jan 2021 at 11:52, DPD Local® <claims@parcel2go.com> wrote: -
Worth a phone call or email at the least....this is not like dealing with a catalouge debt.....it's a serious threat which you can't treat like bluff. Andy -
Cheers Brassnecked ...going to go to town on this letter...ha
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