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    • Ok here goes for a first draft... .    Dear Will & John.   I must admit I was in awe of receiving a letter from your esteemed law firm thinking what have I done to deserve such an honour. Perhaps you have discovered a long lost relative has left me a fortune in a will and I could give up work to pursue my love of goat farming using the money to set up a small holding in the outer Hebrides producing fine cheese and goat hair sweaters. Alas no! In bold letters it stated Letter before action almost if one had to get ready for battle and my power ranger pyjamas will have to be on a boil wash first before I can even think about action. Anyway I digress after further research I discovered this is in relation to some parking shenanigans of which I have no knowledge, so as the Private Parking world's best solicitors you should be aware, I know that you know a case isn't going anywhere on the facts as presented. I may add that that not all is lost, as I used your letter to line the cat litter tray. Mr wiggles is most pleased with his firm and absorbent lining beaming happily away as he does his cat business before securing a warm spot in front of the fire as we sit down to watch cash in the attic. Good luck with the soliciting business I hear it can be quite lucrative. P.S – it is uncle Herbert who apparently left a fortune so if you do come across him please let me know…      
    • I don't know the answer to that one. Should I do the portal thing or call Drydens?
    • Update. They increased the offer to 100 and today I heard (finally) from a senior manager. It was basically a repeat of what we were told before.  This was what we sent. Before sending a formal letter or intent to take legal action (do we do that as a business - or is that just for consumers?) I have replied as follows: Note that the replacement books we had to send to the school cost more, as well as the shipping to replace.    Dear XXXX   The contract to deliver the parcel was with DPD/ Parcel2Go.com Ltd, regardless of who you choose for any section of the delivery.    DHL confirmed the delivery with DPD when initial investigation opened after I contacted you in September 2020. The parcel shows as having been delivered August 28th at 11.30am.  Our customers reported non delivery.   DPD had the courier details and tracking number, in order to confirm the delivery when an investigation was opened by DPD in October.   We’re pleased to let you know that your parcel DPD4227962 has been located. This enquiry has been closed as your parcel has received new tracking events or has been delivered. DPD closed the case, and we were not given the courier details or local tracking number. The courier details (DHL) were not given to us until Dec 2nd, and we have never been given the local tracking number. When we contacted DHL in Dec that was the first thing they asked for; the information we had been requesting since September. DPD failed to provide the information that would have enabled us to get information from DHL, even if DPD were unwilling to assist and carry out the service with reasonable care and skill. As the contract was with DPD we would always expect to be given the local tracking number when requested. When booked through Parcel2Go.com there is a Live Chat option to request this, and we have been given this information on numerous occasions. Why did DPD not give us the local (DHL) tracking?   The compensation is irrelevant, as you are only entitled to exclude liability for negligence if the exclusion is reasonable in all circumstances, and in any case, you have not sent proof that the parcel was lost or damaged. Regardless DPD is legally obliged to carry out the service with reasonable care and skill. Protection is not to give DPD full and unlimited protection against negligence - this would be an unfair term under the Unfair Contract Terms Act 1977.   We have had to send a new set of children's books which cost us approximately £50 more to buy, and the shipping was also more - shipping (same service) cost  £157.85 The situation created significant inconvenience in addition to substantial losses. We have been asking for the declared value of £425 plus shipping £116.80 and even with this we will have suffered a financial loss. There are no 'unforeseen' circumstances I can think of; no DPD representative would give us the local tracking number (requested over 35 times between September and December) and as a result DHL couldnt help us work out what has happened.  They may have delivered it to the wrong school with the same post code. Without the tracking they could not help us.  You have stated in your email that the parcel was not delivered, but because you haven't given the tracking details we will never know if this is the case or not. The investigation you are referring to in November was the SECOND investigation. And at no point since shipping the parcel has anyone given us the local tracking number. This should have been a straight forward request, and with this information this situation could have been avoided.  Please refund the  £425 plus shipping £116.80 as requested; by accepting this we will still suffer a loss due to your negligence, but can avoid litigation.    Elliott Hartnell-Baker    On Mon, 25 Jan 2021 at 11:52, DPD Local® <claims@parcel2go.com> wrote:
    • Worth a phone call or email at the least....this is not like dealing with a catalouge debt.....it's a serious threat which you can't treat like bluff.   Andy
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies

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My partner has received a charge notice from CP Plus for parking on their clients property at Roadchef Chester services for 3 hours 17 minutes when the maximum time allowed is 2 hours.

 

It says the charge is £80 but if she pays within 14 days its £50.

 

They have sent her the 2 photos of her entering the car park and leaving the car park, she had met a friend there and was planning on being under the 2 hours but they got chatting etc etc and she forgot about the parking notices up at the services. She was in Costa the whole time she was there and spent money there.

 

Please advise? Any advice would be most welcome!

 

Regards

 

gh0108 (Gary)

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IGNORE !

And just incase you didnt get that, IGNORE!

Its an unenforcable invoice and nothing else.

Please have a read of the posts on this forum, you will soon get the idea!

hello all:-)

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You will receive all sorts of threats including all your hair dropping out and the first born son in every house in your area dying.

 

Some of these will even be in (gasp!!) scary red ink.

 

Only reply to signed stamped court papers - these will be delivered by Lord Lucan riding up your road on Shergar. If that happens come on here and you will get help.

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Hi Gary,

 

Do you know what your PCN (Parking Charge Notice) number is? I work with Roadchef and can investigate this for you.

 

Regards,

Sophie

 

 

There is no need to investigate anything. It is an unenforcable invoice that can be safely IGNORED !

Simple, end of investigation.

hello all:-)

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Hi Gary,

 

Do you know what your PCN (Parking Charge Notice) number is? I work with Roadchef and can investigate this for you.

 

Regards,

Sophie

 

Be very careful of sending any information to a new member of this forum. They might actually work for Road Chef or they may be a PPC employee "fishing" for information.

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Be very careful of sending any information to a new member of this forum. They might actually work for Road Chef or they may be a PPC employee "fishing" for information.

 

my money's on the latter DBC :wink:

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Hi guys thanks for all the advice, when Surfboy and instruments of joy gave me there advice on day one that was enough for me!

 

I was also wary of sending any info to a new member no disrespect to you Sophie!

 

Gary

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my wife (not disabled), with 2 toddlers, parked on a disabled bay at waitrose because all parent/child bays were full. on a previous occasion the attendant had allowed disabled drivers to park on parent/child bays. my wife assumed it would be ok for her to do likewise. she has been given a £40 penalty by CP.Plus. The only notice displayed states it is 2 hour free parking but a penalty is payable if overstaying. There are simply "reserved" notices for disabled and parent/child bays. There are no notices re penalties if parking in the wrong bays. No parking charge is required. Is she contractually bound and if so should she pay the penalty?

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my wife (not disabled), with 2 toddlers, parked on a disabled bay at waitrose because all parent/child bays were full. on a previous occasion the attendant had allowed disabled drivers to park on parent/child bays. my wife assumed it would be ok for her to do likewise. she has been given a £40 penalty by CP.Plus. The only notice displayed states it is 2 hour free parking but a penalty is payable if overstaying. There are simply "reserved" notices for disabled and parent/child bays. There are no notices re penalties if parking in the wrong bays. No parking charge is required. Is she contractually bound and if so should she pay the penalty?

 

For a start it's not a "penalty" and she doesn't have to pay them a penny.

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