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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Cabot phoning constantly


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Hi

 

I have been getting phone calls daily for the last 2 weeks from cabot

 

yesterday they called me 5 times between the space of 4 hours!

 

I have answered once and said writing only but they are continuing to call!

 

I haven't had any letters from them so have no idea what it is concerning!

 

I have checked both call credit and experian but can't see anything from cabot!

 

I don't have a call blocking service on my mobile to block them So I just cut them off!!

 

How can I find out what it is concerning without actually engaging in a conversation with them?

 

Will I just wait on a letter?

 

I have moved a few times in the last 4 years!

 

Thanks

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It is me they are looking for cause I answered once and they asked for me, I told them writing only that was over a week ago and they haven't sent anything to me yet! Im just a bit concerned because normally when a dca phones me they only phone once or twice and send letters, But cabot seem consistant :/

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Yes definitely keep a diary of events, especially regarding the criminal offence of harassment, you really do need to report these clowns to the OFT&TS via http://www.direct.gov.uk/en/Dl1/Directories/UsefulContactsByCategory/Governmentcitizensandrightscontacts/DG_195948

 

Plus Ofcom need to be informed of their blatant misuse of the communications network

http://consumers.ofcom.org.uk/tell-us/

 

Then get onto your network provider and go through their malicious calls procedure.

http://www.bt.com/includingyou/calling-easier-unwanted-calls.html

 

http://btbusiness.custhelp.com/app/answers/detail/a_id/9311/~/tracing-a-call

 

http://macutmore.posterous.com/report-nuisance-telephone-calls-immediatelyth

 

http://btbusiness.custhelp.com/app/answers/detail/a_id/7692/c/2197,2198,2213

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Cabot haven't told you why they areringing. If you answer you'll have to go through their tedious security process. If you answer and feel a bit silly give them the first answer that comes into your head. They'll soon tire. In the meantime write to the bodies noted and start complaining about their actions.

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