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My broker has auto renewed my car policy - can I cancel it


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No renewal notice, suddenly the policy docs came in. I had never been happy with them... details were incorrect. I have taken out a new policy and they have taken one instalment.. been going for 4 days. I really don't want anything to do with them. What can I do?

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  • 2 months later...

This was with DialDirect (aka Budget Insurance, Bennett Insurance and a few others). I had to pay £38 cancellation fee and was told nothing else left for me as I was cancelling it 10 days later. On complaining I was advised that if I had taken out another policy with another company starting at renewal date they would have given full refund. Last week my colleague took out policy with another company and advised DirectDial she was not renewing it; they still wanted to charge £38 and said they will give the rest back once they had processed her DD. Luckily, she had cancelled the DD. I have never dealt with a company with this lousy customer service and pornographic ethics. I will never use them again.

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