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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Wow, surprise from Lloyds SAR


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Sent of SAR for hubby to Lloyds tsb for info on his credit card....did know he had a loan way back but didnt think for a minute they would have info on that!

Yesterday a letter to say they are now gathering information requested in relation to an account and fixed interest rate loan but are unable to find a credit card, lol. The loan was from 1989!! The credit card finished end of 2006 so would have thought they should have that also, but have the last 4 digits from credit file & know it was a platinum so will send that of with letter to specify which bank he wants to collect stuff from.

 

Very surprised at this as all other requests have been exactly the 6 years info to the month!

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Hi Jummi,

 

Just to let you know, I have just received my SAR back from Lloyds and they sent agreements and statements for 3 loans going back to 2002, and computer screenshot type things for 4 loans pre-dating 2002.

 

The four screenshot thingys only show loan amount, how many monthly payments and whether insurance was taken out but not the cost. i.e. one of mine says, £1,000 loan over 18 months, account description: Fixed rate personal loan c/s with ins £500 to £2999.????

 

Hope you have better luck and get more info.

 

Good luck

 

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Hi, thanks for the info. Sure there wont be anything which enables him to claim; just shocked they keep bits & pieces from that long ago! Didnt expect anything from that so wont be let down. Just hope they find credit card!

Take the £2999 insurance option & let them figure it out! lol Good luck

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