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    • looking like evri lost the parcel then or ni(c)ked it!! did you contact nike before the return? who provided the label and chose evri and paid for the postage you or Nike? 100's of like threads here spend a good few days reading a good 10-20 topics a day here after hitting evri or typing evri in our search top right in the red banner dx
    • Almost forgot Also in your complaint letter also make sure and add the comments that Manager made about your previous complaints to the Housing Association which had no relevance on the present matter of him attending your property to change the Locks. When it comes to dealing with Housing Associations you use their own Policies and Procedures against them and I know very well how they operate and how to deal with them even the difficult one's Which Housing Association are we dealing with?
    • retitled and moved to the postal forum. on what date did you return the item? and why did you return the items? were they faulty or simply not wanted. dx  
    • Thanks for that info.  It's all a bit too 'high-tech" for him now though.  It's all happened very swiftly. He doesn't understand 'apps' on phones.  He's never been able to ring overseas from his landline.  He could only use WhatsApp to make international calls on his mobile. But Barc don't offer calls via WA.  He doesn't use a pc anymore.  He's 000s of miles away. And his new partner doesn't speak English!   And he now seems incapable of holding a proper conversation.    My experience in the last year of trying to deal with Barc on his behalf (lots of different matters) has been awful.  They are a nightmare. He was always like a child - which is why I helped. He has assets here. I've helped him with them.  But w/o his funds I can't. There is also that one issue that I've read articles on - Barc don't want you to use them if you aren't in the uk.  Even the manager I know asked why he has a Barc account if he's overseas.  I pointed out that he has uk assets, was educated here, worked here all his life, gets a UK pension, and ... has a Barc mortgage
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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DLA Tribunal today - gutted!


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Hi all, I'm looking for some help after my DLA tribunal today. We first applied on 7th October 2011 and were turned down; resulting in the tribunal which was heard today. It was the longest 45 minutes of our lives and felt like the Spanish inquisition! We had a medical lady, a Judge and a care person. The first two weren't so bad, although very thorough, but whilst we were talking to the medical lady, the care bloke fell asleep!!!! When it came to his turn, he was horrible, he actually reduced me to tears.

 

Sorry, I should provide a bit of background first shouldn't I. I am claiming because I have degenerative disc disease and bipolar disorder. We had previously been to a DLA tribunal in march which was adjourned for more medical evidence; including my medical records and a 'medical' visit. Anyway surprise surprise, he completely lied and omitted things we had said, and the fact that he had suggested my GP refer me for an MRI on my neck. He said "no falls claimed" even though I showed him the bruises on my knees from a previous fall, and it is well documented in my records, which proved he had lied about that. He also failed to mention the wheelchair I have been referred for, amongst plenty of other things.

 

This care bloke read out the list of things from my application form which I said I had difficulty with then said the 'Dr' who visited me said that I was capable of all of them. He asked why I thought this was, so I said about the problems I had with this report, and how upset I had been on receipt of this report.

 

It just made me feel like we were on trial, it was soooo distressing. Anyway, we were finally asked to wait outside and were called back in to find out that we had been awarded low rate mobility and low rate care, after medical evidence and we had told them I could hardly walk, I use 2 crutches, and need help 24/7!!!

 

CAB had told us that we deserve high rate mobility and at least middle rate care, so, if we meet the requirements, how can they only award low rate for both components?

 

My question is, where can I go from here? Can I appeal this? They don't seem to have listened / they couldn't even hear me properly as it was in a big court room, and I had to keep repeating my answers. Do I stop the claim and reappeal, or can I keep claiming and submit another claim as I saw earlier on another post?

 

Apologies if this is a bit longwinded, I wanted to give a bit of background. Thanks in advance

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