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thomas cooke holiday from hell


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can anyone please advice us of our next steps regarding holiday to egypt in january,

 

we have been to and fro ing with thomas cooke since we got back and dont feel the offer of compensation is enough,

 

it has been looked at again and they say its adequate,

 

a group of us went to egypt on 6th january,

the brochure mentions kids club,

caters for all nationalitys and pool side bars,

 

we booked all inclusive and when arriving we found the hotel looked lovely,

however the 2 familys from are group were kept awake by scratching noises through the night

and after getting it checked out we learnt there was rats present,

 

the rep moved 2 lots and didnt av anywhere to move the rest of the group too till the following week,

 

following that we also heard the scratching and told the rep,

the rep said we could downgrade next week to opposite side or he could switch to another room on the other row

to which the rest of r group had also heard the scratching

so we didnt see the point in moving and put up with it,

 

we took photos of rat traps in theceilings and i found rat droppings under my bed,

 

the rep moved another english couple into one of the rooms our group had been moved out of

and when we spoke to them and told them they asked the rep who told them,

they were just listening to rumours,

 

obviuosly a rep that didnt believe us inspite of rats being caught,

 

a list of problems were noted..

ie, no english kids club, they didnt cater for english the food

was same night after night in different restauarants

and we were treat disgusting,

 

ice cream was only available at a smoking bar,

so kids had to go to smking bar for ice cream,

 

there was no ice cream available at pool side bars,

in fact we were made to feel stupid and sent on wild goose chases if we asked for ice cream

 

most of the time, it was a group with kids and teenagers and we were shouted at for noise,

shouted at for kids spalshing with water guns and told this was a chill pool,

 

we had kids and teenagers and never shouldve been put at a chill pool,

the towel man was saving towels for germans and even put towels from the rooms on four beds

because he didnt arrive on a morning intime for him to save the beds for the group of germans he was friends with,

 

i told the rep who once again didnt believe it and when i showed him the towel man said he was saving them for next morning

the rep had to believe it however we were given warnings for the slightest of things yet they treat us like dogs,

 

there was 13 in the group and within 6 days of return we had recieved 800 in vouchers towards another holiday,

 

we then took it further as this was a dream holiday and was ruined by the rats

 

the way we was treat and 800 is less than 60 each which is by no means anywhere near compensating us for 2 weeks of hell.

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Hello neelie.

 

I hope people will be along with advice for you when they can. You would help them to advise you if you could edit in a bit of spacing to the post above - use the Edit Post button in the bottom right hand corner.

 

My best, HB

Illegitimi non carborundum

 

 

 

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HI

Just a quick question did you pay by credit or debit card,if you did phone them and ask if they could something on your behalf.I dont know the full details be some friends of ours had the same problem and they let there credit card company sort it.Hope this helps

lou

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Some things on AI holidays are subject to change at the hotel and are out of the control of the tour company, the food issue is really down to personal taste it may have been repatative but that is often the case in I hotels, if all the restaurants are included in the AI it is fairly normal that there wont be much difference from restaurant to restaurant, if the other restaurants were a la carte then its different food but you will have to pay for it. There is no real reason why you should expect English food as you were in Egypt.

I think you have to look at what was said in the brouchure, see what the small print says about facilities and the withdrawing of them and base your claim on what was missing that should havebeen there.

Was there a kids club, if so then it dosnt have to be an English one (unless it says so), did the brouchure just say Ice Cream was availible if it did and it was, again it may not have been in the most convienient place but it was availible.

Was there an alternative Pool you could have gone to, a large group round a Pool can be noisy and irratate other guests.

I am not saying that the Rats were acceptable but again it is a hot Country and vermin can be a problem.

Once you have isolated the actual things that were not as described then you can base your case with TC on that and the more things that they have got wrong the more compensation you could ask for.

it may also be an idea to look on Tripadvisor and see what other people say about the hotel as if there have been a lot of complaints then bring it up with TC it will add weight to your arguments.

Did you complain to the Rep at the time about the food? lack of Kids Club? Availibility of Ice Cream etc as again this will add more to your claim for some compensation.

What hotel was it? as some friends of ours want to go to Egypt soon and I will tell them to avoid it !!

How much was the holiday per person?

If I have been of any help, please click on my star and let me know, thank you.

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  • 1 month later...

hi sorry i not been on for a while been very busy, the rep was neither use nor ornament, it stated ice cream was available at the poolside bars, we paid £600 per person cash, the brochure stated they cater for english, there was 3 hotels all which we had use off and yes we couldve used another pool however when you go on holiday you like to be able to sunbath and cool down in a spot thats near to your room so you dont av to take alot with you, this complex has 3 hotels and each has its own pool, ones a chill pool, ones got water slides and wave pool and lots of other water entertainment and music the other has a pool music and its own private beach, where would you have placed a group of 12 with kids and teenagers, certainly not at the one hotel out of 3 that was for peace and quiet and no fun and quiet repeatative music for older people...iv been to gran canaria, tenerife, greece paris, cyprus twice and never once experienced rats, and these were scratching there way out of the air conditioning pipes, was the equivalent sound and as loud as crumpling a packet of chrisps, the whole night long from dusk till dawn, these were found in ajoining rooms from2 doors away from the canteen and kitchens, and was in following rooms, you cannot tell me they were not in the kitchens, we was on the same level as the kitchen and restaurant and 2 rooms away, this is not acceptible, the hotel is sinbad club beach resort hurghada, we were treat like crap, i certainly didnt scrimp n scrape a whole year and stay in all over xmas and new year for this holiday to find it hell and want to come home after a couple of days, there was about 3 english familys on the whole complex, it was full of russians and germans and definately not for english and you were treat like crap for being english...

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  • 9 months later...

hi just a quick follow up to the above post, we have had no joy from thomas cooke and have taken them to small claims court we have a hearing on may 3rd. scared now cos i didnt expect theyd go all the way and although i have tons of photo evidence and emails letters and more from thomas cooke thru out the year im worried about preparing a brief description for court to give as my opening statement, thomas cooke have denied all allegations and stated that we booked with airtours not thomas cooke, and that i am just a beneficiary to the holiday and have taken it upon myself to claim because i didnt enjoy my holiday, theyve denied all allegations however i have an email that states we are sorry you suffered with rats on your holiday, any help please as it has to be in courts in few days

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In your description stick to the facts, ie there were rats, not the hotel was full of Russians and germans and they treated us like dogs because we were English. If the brochure said there was ice cream at the poolside and there wasn't say so, there was a pool so you cant say that you expected it to be nearer your room, you say that there were 3 hotels on the complex, did you actually book the Sinbad beach or the Aqua park or the aqua hotel? the prices may vary depending on which accommodation you had reserved so you need to check carefully what it was that you booked. Did it say English Kids Club or just Kids club? Can you see what I am saying bullet points may help you write down what was expected and what wasn't available, some things the travel agent can be responsible for others not. I know you were disappointed in your holiday but you also have to be realistic.

also don't be scared of the court in small claims they are used to hearing all sorts of people but the most annoying thing is people who, either don't stick to facts or waffle on.

If I have been of any help, please click on my star and let me know, thank you.

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if you paid ANY of the holiday by a credit card

 

section 75 applies

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 1 month later...

Yes we are interested.

 

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right well all evidence had to be in 14 days before the court date and first of all i was low on time so drove to bradford the night before 14 days were up only to find thomas cooks bradford office 2-4 godwin street a now derelict building with post boxes taped up and was quite panicky thinking what am i going to do to make sure they recieve my evidence, in the end i posted it recorded delivery the following day and it was redirected and arrived days late but the courts got theres intime so i didnt think it would be a problem, thomas cooks evidence arrived the day of court an hour before, which didnt go down to well with the judge for starters, there defence was that i was not the lead name so could not claim, the judge had to agree with TC on that part however the judge continued the case and said i could claim for myself, TC went on to admit rats and upped compensation from £60 to £200, the judge did not like abta,s ruling that 40% of holiday costs is for the holiday and 60% for flights so refused to accept TC,s £200 offer as i booked a holiday which was a dream holiday to egypt and didnt get what i paid for which was a breach of contract and added a further £200 on top of TC,s £ 200 plus £111 costs and interest, giving a total of £511. and opening the door to the rest of the party now demanding the same from thomas cook or they too will go to small claims, i tried to claim for the group and thomas cook refused this on the day of court however my case file is prepared and was for the whole group so they can use the same file plus thomas cooks statement admits rats so they can hardly deny it now for the other 12 people whom are very eager to persue there case.... thomas cook will wish they,d settled prior to court for £3600.00 when they had that choice because now they, ll fight for 12 times £400 so will end up paying £5300.00 or more for the whole party....... i would also like to say to anyone out there that has a bad holiday experience and has to fight for compensation then do not be scared of the small claims court, its like a cosy room the judge is friendly and you dont need a degree in education to win you just need to be honest and fight for your rights, i left court delighted and loved every minute of the hearing especially thomas cooks legal guys face on the way out when i won ....

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use the edit post icon at the botton right of that post and insert some blanklines please

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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goto post 13

bottom grey bar underneath your block of text -

pencil icon- on right - Edit Post

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Great result, thanks for sharing

CAG has helped me so much since I joined. Based on what I have learnt from others on here and my own experiences, I try to chip in and help others from time to time. I am not an expert and give my opinion only. Always check with the more experienced CAG members before making important decisions.

:-)

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