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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Firstly, Thanks to anyone that takes the time to actually read this and help me :)


So about a month ago I received a fine on the DLR for an invalid ticket. I was travelling from Colchester Town to Devons Road. I got my ticket in the morning from the ticket machines at the station as there was a que at the ticket office and I didn't want to miss my train. I saw on the screen it said 'London zones 1 - 6' and Devons Road being Zone 2, I clicked on that and got a return, it cost me £45. As far as I was concerned this was the correct ticket and I had no reason to believe that this wasn't!


1 stop before Devons Road a ticket inspector came round, I showed my ticket thinking it was valid, well I was then told it wasn't. I explained to the man that I simply followed the instructions on screen and it said zones 1 - 6 so I thought it was right. It turns out the ticket just says 'London Terminals' on the ticket, and doesn't say the zones, despite it saying on the machine the zones!


After looking online it turns out if I got it from the ticket office and got the correct ticket my ticket would have cost me £44.90 (10p cheaper). And apparently after looking online 'London Terminals' literally only means to the furthest station in London that my original train calls at, which would be Liverpool St. It does not say this on the ticket machine though! Straight away I appealed this as I don't see it fair that because national rail haven't made it clear on the machines that I should be paying the fine for it when in theory I actually paid too much for my ticket! Why should I pay another £40 on top of this? It should be national rails problem, not mine!


Anyway, they declined my appeal & I sent another appeal off to them. HOWEVER, the letter I got from them declining my appeal was dated 26th April 2012 and they said they had to receive my appeal within 14 days or I'd have to pay £80. Well I didn't even receieve their letter until the 4th May 2012 so that was 8 days gone already! I posted my letter back the next day 1st class but received a letter today from them saying i've now got to pay £80!


I can't contact IRCAS because their number is just an automated line and even after looking for the number on here it just diverts me to an automated line!


I refuse to pay ANY fine for this at all! National Rail should make these things clear on their ticket machines! I'm on JSA so can't afford it, but even if I could I wouldn't be willing to pay this, its just outrageous & disgusting! I had a ticket, and ended up paying more for it!


Someone help me!

Edited by honeybee13
Editing in some spacing for ease of reading.
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Hello and welcome to CAG.


I hope someone who knows about these things will be along to help later. We're here to help, please try to stay calm. :)


My best, HB

Illegitimi non carborundum




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On the ticket machines if you select london zones 1-6 it will print on the ticket "To U1-6" (or it may be U123456) either way it will say the zones on it, London Terminals only appears when for example you select London Liverpool St, or Paddington or any individual London Termini, judging by what you have told us it does appear that you may not have selected on the screen what you thought you selected.

Views expressed in this forum by me are my own personal opinion and you take it on face value! I make any comments to the best of my knowledge but you take my advice at your own risk.

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I definitely didn't click on London Liverpool Street or any others, I've used the machines thousands of times as I used to travel to London daily. I even went back to the machine to check that night and I had clicked on 'London terminals 1 - 6'. If it was London Liverpool Street or any other station it wouldn't have said the included zones when I clicked it as It would only be valid for that 1 station so zones wouldn't matter. And surely if I clicked 'London Liverpool Street' it would have printed 'London Liverpool Street' on my ticket.

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If you selected "london Liverpool St" or any London terminal it is simply printed on the ticket as "London Terminals", same as if you select any Birmingham station, simply "Birmingham Stns" is printed on the ticket, if everything you have put on here is true then there is obviously a serious fault with the machine at your origin station so you need to report this to the TOC responsible, if it is faulty and can be proved then you MAY be able to get something out of their customer services dept as a goodwill gesture from them (wonder how many others have been caught out if this is the case?), even if this is the case then I would imagine that the PFN would still stand as this is between you and DLR/TFL and Technically you are responible to ensure that your ticket is valid before travelling.

Views expressed in this forum by me are my own personal opinion and you take it on face value! I make any comments to the best of my knowledge but you take my advice at your own risk.

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