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    • We probably signed it around Oct 2018 On the original sofa we received back in jan 2019. Harvey’s agreed to replace that one as it basically fell apart within months so the replacement was on the same agreement which we ordered October 2019 We have around £900 outstanding on the finance.     
    • Well don't think I'm being territorial about it, but you come to us for help and then you use templates and advice from other organisations. I don't understand why you mix and match. 28 days is far too long – especially given the difficulties you have had so far. Pre-action protocol only requires 14 days. The 28 day now takes you slap into Christmas and New Year's et cetera and causes additional complications. You should understand that organisations like Which?, Citizens Advice and so forth are all very well but their approach is far too gentle and am afraid that to deal with companies or traders that won't honour their consumer obligations to you, you need to be assertive and keep them on the back foot. I'm not too sure how you think that giving the breeder 28 days rather than 14 days places you at any kind of advantage or that the breeder is likely to be more cooperative. Short, rigid deadlines are far more likely to keep your potential defendant focused on the issues. You have sent the 28 day letter now so there's nothing you can do about it. However I think you need to settle on where you are going to take your advice from and stick with it. We are quite happy to stand aside – and it would be better if you did decide because unlike Which? and citizens Advice we don't get paid and we put our effort in for free.
    • well that's is not correct when did you first report issues and when did you sign the agreement with creation (who will state anything to keep you paying)   dx  
    • Harvey’s have told us we have to keep paying. Bensons for beds told us we would get a refund but apparently they are wrong. We are waiting to hear back from the finance company but Harvey’s also said we would likely get the same reply as the contracted payment is with creation 
    • it's not.   who is stating keep paying? the separate finance co?   dx
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JSA claim investigated


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My Son is currently claiming JSA and has been for a number of months now and despite bending over backwards and complying with everything the job centre have demanded attending the courses that have had no relevance to him at all and turning up for random interviews at the drop of a hat , they suddenly called him in for an interview today. When he arrived he discovered they were investigating him for allegedly not applying for a job he had put down on his job sheet and say that the large employer chain have no record of this. Firstly he has a number of rejection letters and interview letters from numerous applications for various jobs throughout his time claiming so all of these can be checked to show his previous record. The job centre have told him that they will let him know their decision shortly. He advised me he felt as if he was being pressured to say he was lying and hadnt actually applied for the job when i know that he did (I am for ever helping him fill out applications so i do know) He has no proof of the application and the job centre are taking the word of the prospective employer who says they have no record on their system. My son is now panicking as he feels like he has done something wrong and cannot prove that he did apply for the job however yet in my eyes the job centre cannot 100% prove he didnt either and with his previous record (which i again repeat is checkable) it appears as if they are wanting to just close his claim and leave him with nothing and accuse him of something that just is not true.

 

We would really appreciate some help on this matter as it is causing untold worry for him

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Firstly was this a job where the details were issued at an adviser meeting where he was "matched" to the vacancy by his adviser?

How was he required to apply for the vacancy? (CV/written application to be posted or email CV etc...)

 

The process is as follows the vacancy is matched by the adviser and the customer takes the vacancy details away with them. They either apply for the vacancy or they don't.

When the vacancy has been closed on the LMS system the advisers are required to ensure tat any customers who were matched to the vacancy did apply and they will contact the employer to confirm if an application wa received or not. They will only take further action if the employer us adamant that the customer did not apply then the customer will be asked for their reasons or to povide proof that they did apply.

Once the customer has given their reasons/statement the case is referred to the DMA team for a decision.

 

The decision can either be allowed or a sanction can be iomposed for a petriod of between 2 and 26 weeks.

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Hi Flumps thanks for your reply.

 

Ok the job was nothing to do with the job centre in the first place although they may have advertised it at some point possibly but my son submitted an enquiry via their online system as we knew the planning for a new build was starting so he was getting his hand in early however they say that the the prospective employer has no record of this and sadly neither does my son. As i said every job he has put down on his job sheet he has applied for but in all honesty the only ones he can confirm are the ones where he got an interview and then a knock back letter, as with most applications these days your lucky if you hear back from 2 in 10. He says that the woman who interviewed him today always seems to be on his back and any time he has asked for help towards courses or any information she has just dismissed him and told him to look at the website. Im not one of these people who foolishly believe my children at every point and take their word as law but i am constantly on his case making sure he is already doing all these things anyway as i know how the job centre can be. The only thing he may be guilty of in Naievty in his approach to that application? where does he stand ??

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They will not pursue refusing to apply unless the vacancy was matched so he needs to determine the full facts from his adviser first, he needs to know when he was matched to the vacancy how the application needed to be made as posted above. There is strict guidance to be followed for these referrals and the it can only be referred on a matched vacancy not on a vacancy that was found through a customers own independant job search.

Each case is considered on it's own merits so I can't say what te outcome will be, but from experince in the office that I work in employers are aware that their statement can have an effect on payments so have to be certain that no application has been made, if there is a slightest doubt then no referral will be made.

 

If he feels that there is a problem with his adviser he can request a different adviser in writing and the letter should be addressed to the adviser manager and then his request can be considered no guarantee that he will be referred to anyone else but it's worth a try.

 

With regards to his ES4 it is advised that he notes each activity that he takes for job search on a daily basis and not just note the vacancies he has applied for.

Help with courses has near enogh be removed now and it's only the courses run in conjunction with the JCP that he can referred to. If he wants to start a course he needs to ensure it is a part time course and that it fits it with his JSAg.

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The bottom line is: the employer not having a record doesn't positively prove your son has not applied for the position. Emails get lost, letters get lost or stolen and so on. The jobcentre can indeed DMA your son but he will appeal and will win. Just tell your son to be confident and not to fall into the Jobcentre trap. Source: happened to me before.

"Ask not what your country can do for you, ask what you can do for Poundland"

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Thanks very much for the advice Flumps i thought as much but it does worry us, I wouldnt mind but he is one of the ones trying to find work but there just seems to be so many barriers nowadays!!! Thanks again

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